Very helpful sales advice at the AGA Shop in Kendal. Ordering was assisted to a high standard by the Kendal Team. A very supportive response when I had to postpone installation due to illness. The in... See more
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Review summary
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Reviews shaping this summary
Aga rescheduled deliver twice at short notice which was a bit disappointing. However, on the third occasion, Zen who was going to install our Aga called to say he could come a day earlier. He and Skip... See more
Company replied
Lak and Mark did a fantastic job in fitting my rangemaster. They were courteous and knowledgeable making everyone feel relaxed after what has been a stressful period. They arrived prompt and made ever... See more
Company replied
Our delivery and installation experience went very smoothly. Skip and Zen were friendly, organised and professional. It was reassuring to see how experienced they were as a team, manoeuvring the AGA... See more
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Company details
Information provided by various external sources
AGA aims to make life good through thoughtful design using honest, hardworking materials to create relevant, distinctive products that stand the test of time. For almost a century, AGA has been bringing life to the kitchen. We understand the importance of home, family, friends and good food and we know that our homes have to work harder than ever before. It's why we've created an AGA cooker for every stage of life. From first homes to forever homes, there's an AGA for every cook and every kitchen. AGA is – and always has been – progressively modern with traditional values.
Contact info
Station Road , TF1 5AQ, Telford, United Kingdom
- 01952 643140
- customerrelations@agarangemaster.co.uk
- www.agaliving.com
4.3
Excellent
3K reviews
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Rayburn delivery
Rayburn delivered our stove this morning on time, as arranged, by two very professional men Lak and Mark. They were polite, obviously experienced at their job in the way they were able to manoeuvre the stove through an awkward doorway and behaved in a genuinely friendly manner. We are very pleased with their excellent service. Thank you.
16 July 2026
Unprompted review
Reply from AGA
Dear Patricia,
We're pleased to hear that the delivery of your Rayburn went smoothly and that the team provided such excellent service. It's wonderful to know they handled the challenging doorway with professionalism and a friendly demeanor. Thank you for sharing your positive experience!
Best wishes,
The AGA Rangemaster Team
The delightful Lak and Mark duo removed…
The delightful Lak and Mark duo removed our existing Aga in preparation for our exciting new arrival. Very professional, well planned and executed. We don't have a straightforward house for deliveries, but nothing was a problem.
14 July 2026
Unprompted review
Reply from AGA
Dear Clare,
We're delighted to hear that our team provided such a professional and well-executed service! It's wonderful to know that even with a challenging delivery, everything went smoothly. Thank you for your kind words!
Warm regards,
The AGA Rangemaster Team
Sent colour samples very quickly
10 July 2026
Reply from AGA
Dear Kate,
We're so glad to hear that our colour samples reached you quickly. We appreciate your positive feedback!
Best wishes,
The AGA Rangemaster Team
Very easy to get a new Aga badge with…
Very easy to get a new Aga badge with one phone call although I had to ring back for the clips so not sure if they were forgotten or I needed to specifically ask. It was very easy and quick to fit and the Aga looks brand new again now. Very pleased
7 July 2026
Reply from AGA
Good afternoon Vicky,
Thank you so much for your review! We are pleased to read that our team were able to arrange a replacement badge for you, though we are sorry the clips were not originally supplied.
Many thanks,
AGA Rangemaster
Poor guarantee…
You guarantee to replace parts but not the cost of fitting them. We, in other words, had to pay for repairs which were necessary because of defective parts supplied by you.
This is completely illogical. Why do one and not the other?
Disappointing for a company I thought highly of, and have, up to now, recommended.
7 July 2026
Reply from AGA
Good afternoon Rupert,
I am truly sorry to read of the disappointment described in your review.
We have located communication with our Customer Care team and we understand a final review of you case has taken place. We have passed this feedback on but we appreciate this team has clarified that we are unable to support your further due to the labour warranty expiring.
Many thanks,
AGA Rangemaster
The delivery was exceptional
The delivery was exceptional. The two delivery men were fantastic.
9 July 2026
Reply from AGA
Hi Frances,
Thank you so much for your review!
Warm regards,
AGA Rangemaster
Reece team leader
I’d like to thank Reece, Team Leader Support at AGA Rangemaster, for his outstanding customer service.
He was efficient, professional and dealt with my issue straight away with no messing about. He listened carefully, responded promptly and made the whole process quick and stress-free.
What impressed me most was that he also offered to research how Asian cooking pots may affect cast iron pan supports, including why the colour can fade, the best ways to avoid it and the recommended cleaning methods. I really appreciated that he was willing to investigate this further rather than simply giving a standard response.
It’s rare to receive such helpful and proactive customer service these days. Thank you, Reece, for going the extra mile!
10 July 2026
Unprompted review
Reply from AGA
Hi Shakirah,
Thank you so much for taking the time to leave such a kind and thorough review!
We are so pleased to read of the service Reece was able to provide and we will be sure to pass on your comments.
Warm regards,
AGA Rangemaster
I have been extremely disappointed with…
I have been extremely disappointed with the service from Repair Tech Services. From my first point of contact, the whole process has taken nearly four weeks, with very little communication unless I chased for updates.
I was initially told that an engineer would contact me within two days, but nobody did, so I had to follow it up myself. Before I could even get a scheduled appointment, I was required to pay nearly £300 upfront.
The engineer attended and was at my property for less than 30 minutes before advising that a part would need to be ordered. I was then contacted to arrange another visit, but was told I had to pay upfront again before they could even provide a date or time. I explained that I wasn’t comfortable paying again without a confirmed appointment.
When I questioned why the process had taken so long and why I was now facing costs approaching £600 without my AGA being repaired, Sam became sarcastic and dismissive rather than showing any understanding of my frustration. As a customer, I expected empathy and better communication, not to feel like I was being criticised for raising legitimate concerns.
Overall, the customer service has been poor, the communication lacking, and the process unnecessarily slow and frustrating. Unfortunately, I cannot recommend this company based on my experience.
29 June 2026
Unprompted review
Reply from AGA
Good afternoon Tina,
Thank you so much for your review, though we are so sorry to read of the situation it is regarding.
So that we may look into this further, please can you contact us at tpsupport@agarangemaster.co.uk so that we can discuss your details further?
Best wishes,
AGA Rangemaster
professional, supportive but honest
While the customer service representative was not able to solve my problem, her approach, diligence and efforts to arrive at a successful outcome were exactly what one hopes to find in customer service, but rarely does.
7 July 2026
Reply from AGA
Dear Tim,
We truly appreciate your kind words about our team member's dedication. We're happy to hear that their efforts made a positive impression, even when a direct solution wasn't immediately available. Thank you!
Warm regards,
The AGA Rangemaster Team
Reply from AGA
Dear Robert,
We're glad to hear our team provided a fast, efficient, and friendly Aga installation. Thank you for your kind words!
Warm regards,
The AGA Rangemaster Team
Superb Service
Zen and Skip were efficient, knowledgeable and very friendly. The Aga was in super quickly and it was set up and running. They spent some time going through the settings with me. Very helpful.
6 July 2026
Unprompted review
Reply from AGA
Dear Joanna,
We're delighted to hear that your appliance was installed quickly and efficiently. It's wonderful to know that the team was knowledgeable and took the time to explain the settings. Thank you for your kind words!
Warm regards,
The AGA Rangemaster Team
Reply from AGA
Dear Janice,
We are truly pleased to hear that our service met your expectations and that our team provided a friendly experience. We appreciate your kind words.
Best wishes,
The AGA Rangemaster Team
Skip and Zen made the removal of our…
Skip and Zen made the removal of our old Aga look easy; no issues, totally professional, …. I’m hopeful the same team comes in a few weeks to install the new !! Brilliant
3 July 2026
Unprompted review
Reply from AGA
Dear Gary,
We're delighted to hear that the removal of your old appliance was a smooth and professional experience. It's wonderful to know our team made it look easy. Thank you for your brilliant feedback! 😊
Best wishes,
The AGA Rangemaster Team
Helpful and friendly people all the way…
Helpful and friendly people all the way through the process
30 June 2026
Reply from AGA
Dear Liz,
We're so glad to hear our team was helpful and friendly throughout your experience. We appreciate your kind words!☺️
Warm wishes,
The AGA Rangemaster Team
Reply from AGA
Dear Mrs Beck,
We are so glad to hear you received efficient and polite service. We appreciate your kind words!😊
Warm regards,
The AGA Rangemaster Team
Reply from AGA
Dear Paula,
Thank you for taking the time to share your feedback. It is greatly appreciated, and we are pleased to hear that you are satisfied with our service. Wishing you a great rest of your week ahead. 🙂
Warm regards,
The AGA Rangemaster Team
Fantastic service from Alex about a…
Fantastic service from Alex about a technical issue. Speedy and personal - not a chatbot in sight. Just what you expect from a premium brand but rarely receive...
29 June 2026
Unprompted review
Reply from AGA
Dear Jeremy,
Thank you very much for taking the time to share your kind words and feedback. We are delighted to hear that you have found Alex to be helpful and prompt.
We remain here and ready to support you should you need any further assistance.
Wishing you all the best. 😊
Kind regards,
The AGA Rangemaster Team
Skip and Zen - the Dream Team
Skip and Zen came to take away our old Aga. There were challenges instantly but as Zen said “don’t worry, we’ll get this done” and get it done they did (with a little help). They were also courteous throughout. A great team.
29 June 2026
Unprompted review
Reply from AGA
Good morning Russell,
Thank you so much for your amazing review! We are so pleased to read that you are happy with the service provided by Skip and Zen. We will be sure to pass on your feedback 😊
Best wishes,
AGA Rangemaster
Electric Aga caput!
Electric Aga caput!! £3.5k fix. Ridiculous, for s software board. Taking the p***.
26 June 2026
Reply from AGA
Good morning Pato,
Thank you so much for taking the time to leave a review, though I am so sorry to read of the situation and the disappointment this has caused.
We are truly sorry that the attending engineer has identified an issue with the PCB; However, we are unable to support with this part as we do not sell spare parts directly, and your AGA is outside of the warranty period at approximately 12 years old.
Apologies again,
AGA Rangemaster
Very quick to respond
29 June 2026
Reply from AGA
Dear Fiachra,
We are so happy to hear that our quick response time was a positive aspect of your experience with us. We appreciate your kind words!
Best wishes,
The AGA Rangemaster Team
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