VI

Vicky

United Kingdom

Reviews

Review of AGA

Rated 4 out of 5 stars

Very easy to get a new Aga badge with…

Very easy to get a new Aga badge with one phone call although I had to ring back for the clips so not sure if they were forgotten or I needed to specifically ask. It was very easy and quick to fit and the Aga looks brand new again now. Very pleased

7 July 2026

Reply from AGA

Good afternoon Vicky,

Thank you so much for your review! We are pleased to read that our team were able to arrange a replacement badge for you, though we are sorry the clips were not originally supplied.

Many thanks,

AGA Rangemaster

Review of BJS Home Delivery

Rated 5 out of 5 stars

Brilliant

The delivery was for an American style fridge freezer. The 2 men were brilliant. It took a while to get the appliance through the front door and then through the kitchen door where we had to remove the door temporarily and it took time but they persevered. I could speak more highly of them

16 June 2026

Reply from BJS Home Delivery

Good Evening,

We're really grateful and appreciate you taking the time to share feedback.
I will ensure this feedback is shared with our driver compliance manager to pass on to our team.

Many thanks
Gursirat,
BJS Home Delivery

Review of Domestic & General - UK

Rated 1 out of 5 stars

Awful service from Appliance suppliers m

My fridge freezer went wrong about 10 days ago. Your repair team came out very quickly (I was impressed) and said it could not be repaired so I was invited to order a replacement. All good so far but since then it’s been a nightmare and I’m still waiting for my replacement fridge freezer. The customer service of your appliance suppliers is truly dreadful (even they admitted that to me!). I’ve had 2 failed deliveries and about 15 texts, telephone calls and emails changing the plans

9 June 2026

Reply from Domestic & General - UK

Hi Vicky,

We are sorry that your replacement journey has not gone as expected. Our product replacement team do aim to complete your replacement order and get that delivered quickly and effectively.
We are sorry that we fell short of your expectations in this instance.

If you require further assistance with regards to your replacement order, Please contact our product replacement team using the details provided below. They will be more than happy to help.

Product Replacement :
Phone: 03330004970 Mon-Fri 09:00-17:00

Webchat:
https://www.domesticandgeneral.com/content/contact-domestic-general/replacing-an-appliance/send-message

Alternatively if you require any further assistance with anything else please contact using the methods below where a member of our team will do what they can to assist you.

Email:
Hello@domesticandgeneral.com
- please state on this email that you have left a review on Trustpilot and provide your full name and address details with a brief outline of the issue along with a screenshot of your review.

Social media:
- https://x.com/DandG_Global
- https://www.facebook.com/DandGGlobal

Phone:
Domestic and General: 0333 000 9799
Lines open 8am-8pm
Monday-Sunday

Thank you,
Nathan
D&G Team

Review of Domestic & General - UK

Rated 1 out of 5 stars

Rather frustrated

Rather frustrated. My fridge freezer couldn’t be repaired so ordered replacement. Lorry couldn’t get down lane (despite being told it was a narrow lane), spoke to someone at D&G who spent ages tailoring a list of alternative suppliers only to receive a general list of everything. Tried to order again online and list has disappeared but taken my money and no idea what I’m getting

3 June 2026

Reply from Domestic & General - UK

Hi Vicky,

Thanks for taking the time to complete a review, we do appreciate it.

We do understand that this experience may have been stressful for you and we can only apologise for this.

Please note too that we do not provide direct delivery and/or installation of your new appliance as this would be arranged by the relevant manufacturer or supplier of your new appliance.

Please do contact the recommended installation or delivery company to address this issue in the first instance and if still required.

If you are unable to reach out to them directly, please contact our Product Replacement team as soon as possible so they can try to assist you in this matter. You can contact them on 03330004970 Mon-Fri 09:00-17:00 or through their live chat: https://www.domesticandgeneral.com/content/help-advice-section/faq/replacements

We want to assure you that we take your feedback seriously and will use it to improve our services.

Thank you,

Tracy
D&G Team

Review of Smart Currency Exchange

Rated 5 out of 5 stars

Danny was really helpful and the money…

Danny was really helpful and the money was sent through with no problems. I was impressed with the service

24 April 2026

Reply from Smart Currency Exchange

Hi Vicky,

Thank you for your kind feedback. Great to hear you had a good experience with our service and with Danny.

If you have any other queries or questions, please reach out to our team. If you know someone who might be interested in our services, refer them to us and earn rewards: smartcurrencyexchange.com/tp-refer

Thanks again, and we look forward to speaking soon.

Best regards,
The Smart Currency Exchange Team

Review of Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

We use Cophall every time we fly from…

We use Cophall every time we fly from Gatwick and parking there has always been trouble tree and efficient

6 March 2026

Reply from Cophall Park & Ride Gatwick

We're happy to hear that your parking experiences with us at Gatwick have been trouble-free and efficient. Thank you for your continued loyalty and positive feedback!

Cophall Park & Ride Gatwick

Review of Watchfinder

Review of F H Brundle

Rated 5 out of 5 stars

All received as expected and when…

All received as expected and when expected. Thank you. Quality of product is great too

23 July 2024

Reply from F H Brundle

Hi Vicky,

Thank you for your feedback!

We're glad to hear that everything was received as expected and on time. It's great to know you're satisfied with the quality of the product as well.

We appreciate your support and look forward to serving you again!

Kind regards,
Amelia

Review of Arton Plumbing & Heating

Rated 4 out of 5 stars

Arton are a very professional run…

Arton are a very professional run company in my opinion and very flexible in terms of meeting customer requirements. They have been quick to respond to problems and everyone has been very pleasant to deal with. There have been a few issues along the way but all fixed now

18 June 2024

Reply from Arton Plumbing & Heating

Thank you for your feedback! We're pleased to hear you find Arton to be a professionally run company that is flexible in meeting customer requirements. It's great to know that we've been quick to respond to problems and that our team has been pleasant to deal with. We appreciate your understanding regarding the few issues encountered and are glad they have all been resolved. Thank you for choosing Arton!

Review of Yodel by InPost

Rated 1 out of 5 stars

I have not received my parcel and you…

I have not received my parcel and you have said you have left it at the house of a neighbour who does not speak to me. I will never get my dog food now

24 January 2023

Reply from Yodel by InPost

Hi there, I am sorry to hear about your experience thus far. I would really like to have a look into this for you. Please could you email socialmediaescalations@yodel.gnatta.com with the full name as on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Social Media Team

Review of Bloomfields Chartered Town Planners

Rated 5 out of 5 stars

Log cabin planning case

Beth provided excellent service in helping resolve a planning dispute with my neighbours. The Council planning team were not very helpful but Beth was very clear on the planning law in this case. It seemed that she actually knew the law better than the Council! We had to go through many different planning applications and it cost a lot but she achieved the right outcome in the end for which I was very grateful

6 September 2022
Unprompted review

Review of Baxi UK

Rated 1 out of 5 stars

Found the process of booking an…

Found the process of booking an engineer very difficult. There was some error on Baxi/ D&G systems and no-one seemed able to resolve. I had to call up 8 times to book an engineer on a policy I’ve had for years and pay a lot for. Not impressed! My suggestion is that better lines of communication between Baxi and D&G would enable you to better serve your customers

1 April 2022

Reply from Baxi UK

Good afternoon, I’m sorry to hear about the negative experience you’ve had in your recent interaction with Baxi Customer Support.
We have your details on record, and we will contact you to discuss this in due course.

Thanks, Kamila at Baxi Customer Support

Review of Opinion Outpost

Rated 2 out of 5 stars

I find this site quite frustrating as…

I find this site quite frustrating as often you start a survey and spend maybe 10-15 mins on it before it kicks you out because it already has enough participants. It often feels like a waste of time (this must have happened at least 5 times to me today) although other days it can be quite rewarding

27 December 2021

Review of Wards

Rated 5 out of 5 stars

Very impressed

I have been very impressed with Wards and partners Canterbury who let my flat very quickly when it has taken other agents weeks in the past

16 August 2021
Unprompted review

Reply from Wards

Thank you for taking the time to leave a review. Best wishes,
Wards of Kent

Review of British Gas

Review of Livecareer - Online Resume Builder

Review of JustPark

Review of Bathstore

Rated 1 out of 5 stars

Not a great experience I'm afraid

Not a great experience I'm afraid. My local store just doesn't have enough staff on a Saturday. I waited for about 30 mins, one of the ladies serving other customers told me she'd be ages. So, having come into the store specifically to speak to someone for advice (and having phoned in advance) I went away empty handed. They did call me back about an hour later but a telephone call using internet pictures is not the same as being shown the products. Very disappointed and not the first time there have been not staff to help in the store!

30 June 2018
Unprompted review

Reply from Bathstore

Hi Vicky,

Thank you for your feedback and we apologise that you have had a bad experience, this is something we don't like to hear of. Can you email cs@bathstore.com raising your concerns you may have and this will be looked into.

Regards,

bathstore

Review of One Call Insurance

Rated 2 out of 5 stars

Very unclear

The man I spoke to gave the impression that he really didn't want me to take out a second car insurance with you. When I asked him that question all he would say was that he can't give any advice which I do appreciate, but I found the whole experience frustrating and I'm left feeling that I've done the wrong thing but I don't know why. He wanted to put me through to customer services but again I couldn't understand why. The reason I called was because I'm changing cars so needed to insure the new one but still have the old one to sell. I've still no idea what I should do in this circumstance re: car insurance!

2 December 2017
Unprompted review

Reply from One Call Insurance

Hi

Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve.

Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please?
Kind Regards
Rosie (RS3)

Review of One Call Insurance