Review of One Call Insurance


Rated 2 out of 5 stars

Very unclear

The man I spoke to gave the impression that he really didn't want me to take out a second car insurance with you. When I asked him that question all he would say was that he can't give any advice which I do appreciate, but I found the whole experience frustrating and I'm left feeling that I've done the wrong thing but I don't know why. He wanted to put me through to customer services but again I couldn't understand why. The reason I called was because I'm changing cars so needed to insure the new one but still have the old one to sell. I've still no idea what I should do in this circumstance re: car insurance!

2 December 2017
Unprompted review

Reply from One Call Insurance

Hi

Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve.

Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please?
Kind Regards
Rosie (RS3)