otelo Reviews 

Really good service and also provides good quality and also alot of offers and options

Where did you send the inquiry? I still have not received any correspondence from Otelo GmbH. My Order number is 2258954010.

I ordered a SIM card on the 29th of November, and I have not received it yet. They have already deducted money from my account for the services that I never used.

My problems with otelo started when I tried to bring over my new number from my old service provider, I insisted I wanted Vodafone but I was persuaded that otelo is better not sure if they get commission. Otelo is a nightmare, so many hidden fees that I don’t understand, today my phone bill was triple the amount, I haven’t called anyone or been out of the country. And I can assure you if you don’t speak German they won’t even bother read your email. It took me months of going there sending emails just to get a SIM card. And it seems the nightmare never ends I’m in this contract for yet another year. My advice is stick to O2 and Vodafone, I regret this decision with my life.

Since I joined Otelo many years ago, I have enjoyed perfect connection wherever I am.
I can't complain either through connection or the price and costs.
What's more, the customer service is ever ready to solve my problem if any . Thanks to Otelo for the service you render.

I recently went to the US and purchased their one week data roaming plan. It is 1 GB and says it shuts off after this is used so you don't get roaming charges. This worked the first week, and then the second. In the 3rd week, the app and website trying 3 browsers hit technical failures so I was not sure I had rebooked, despite spending hours trying. When I woke up the next morning, I had 100 euros in charges.

This is not the first time this has happened to me with them. Over 2 years they have capitalised on this technique several times. Each time I thought I wasn't following their rules but now I know it was set up to do this.

I called CS and the woman said, "yeah, your phone doesn't work because you hit the 100 euro limit" probably 9 or 10 times. I explained to her over and over again that I could not book their data travel week online or wifi or anywhere, and she kept saying "yeah, your connection doesn't work because you hit the 100 euro limit". It was like speaking to someone having a conversation with someone else at the same time. Since no one can be that stupid, I assume this is what she is told to repeat. She refused to let me speak to someone else. I believe her name was Angke and we spoke in German. I was quite angry so I thanked her for her time but said she was unable to help me and of course she didn't care. I have never been so rude to a CS agent in my life. I know their job is tough, but here I lose 100 euros because of a system designed to make money this way.

The internet service is Vodaphone and works reliably.

I am really disappointed. I have been costumer fit many years. In my sabatical I got robbed so over a month I got no use of my payments.
Instead of sending me real mails that payments are missing, the just sended emails in the app that nobody is using and quitted my contract with a fee of 150 Euro. Really the badest service and they don't care about their costumers at all. All efforts to stay in contract are Not possible. Really the worst costumer treatment ever experienced

The worst company ever i signed a contract and they should give me back 30 euros but nooooo. And they are so unorganised. I do not recomend. I am waiting forward for my contract to end and to go away from this company. Realy dissapointed.

Not good. I placed an order and received confirmation, but it was never delivered. After sending a message through their website It took them 1 month to give a reply. That due to something something my order was not processed, and if I want something I need to go to one of their outlets. Wonderful. No thank you.

biggest scam

you make a contract with them, they notify you that you will receive your mobil and card in the next days,
doesn‘t happen
no contact possible , no answer on phone
They are just a scam company

Im not even a Customer and they took 350€ from my bank account which made me have an overdraft and I had to pay overdraft fees because of it and they won’t even talk to me about it.
Absolutely shocking, they won’t even tell me how on earth they got my account details! Took ages to get a reply from them and couldn’t get hold of them at contact centre

super unprofessional, stripping you of everything after you quite your contract (my contract is still goign till end of August).

The guy on the phone line didn't even try to hide that he was trying to blackmail me into another 24 months.

when I said that this is super sketchy way to do business, he got really loud. They must have a great internal propaganda going on if this offends the support guy personally.

Never, ever again.

How can such a huge, nationwide telecoms company in Germany, not some kind of third world country, have 0 staff members to assist a customer in English? How is that even possible?? And on top of that they give you a moral on a phone that if you live in Germany, you must speka German. 😨😨😨 Ma'am! How can a person living two weeks in Germany speak German? And afterall, none of your damn business.
The disappointed of the year!!!

Horrible customer service.
DO not get in bed with these villians.

No humanity or sense of right or wrong.

My contract has ended and I received a confirmation that I ended my contract since I cancelled it 3 months before. BUT after two months to my surprise Otelo decided to deduct money again from my account and claimed that I didn't cancel the contract that's why they have to keep taking money from my account. I had to call multiple times and still not fixed! awful service! never again.

Total garbage company. Overpriced service and unprofessional, incompetent customer service agents.

Finger weg von dieser Firma!!!! Der grösste Scheiss, den ich in der letzten Zeit gekauft habe!!!
People do not buy this trash (a bad product)!!! From the morning, I tried to register and activate the card, unfortunately without success. Just today, when I needed internet very much, nothing could be done. I waited twice for 30 Minutes for service and they could not help me either. In the end, when I came to the identification it turned out that the camera is bad in the laptop (I have a new laptop) They could not identify my passport or ID Card. It's a massacre. The card will go straight to the trash, and I will never buy this trash again.

Really, DO NOT!
I saw the reviews and I said "na, this won't happen to me"...

WOW. I was so wrong.
Just do yourself a favor and stay away! Incapable system and employees!