Mohamed Ilyaas was my support Colleague Today..I had issues with Yearly package..He understood tye concerns and also helped me.Very Positive and Friendly..I have been using Lebaara since loy of years... See more
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I have contacted customer support 3x and Aziz as well as that one lady, whose name i forgot were super helpful, caring, empathetic, kind and understanding. Would contact them again without a doubt!
It was great the person over the help desk was able to resolve my issue with ease and took the initiative to call back when the call was disconnected. Cons Maybe lebara should provide better co... See more
A very professional assistance from the customer service provider. The issue was solved in a very short time. The person was very patient and knowledgeable. He answered all my questions and he even... See more
Company details
Written by the company
LEBARA wurde 2001 in England gegründet, um frischen Wind in die Telekommunikationsbranche zu bringen. Unser Markenname ist abgeleitet von den Nachnamen der drei Unternehmer, die für die Firmengründung maßgebend waren. Schnell wurden wir zu einem der erfolgreichsten Mobilfunkprovider in Europa. Wir haben ein klares Ziel, und zwar unseren Kunden eine smarte Alternative zu den etablierten Anbietern in der Branche zu bieten. Dafür setzen wir täglich alle Hebel in Bewegung und streben danach, das am schnellsten wachsende Mobilfunknetz zu werden. Wir möchten jedem eine smarte Wahl bieten. Das heißt für uns: ein zuverlässiges Netz, einen fairen Preis und einen hervorragenden Kundendienst. Deshalb stehen wir für: „Deine Knete. Deine Entscheidung.” und setzen uns tagtäglich dafür ein, dass unsere Kunden genau das bekommen, was sie wirklich brauchen. Nicht mehr, aber vor allem nicht weniger. Millionen Menschen weltweit vertrauen auf unsere smarten LEBARA Tarife – und täglich werden es mehr. Das spiegelt sich auch in unseren Kundenbewertungen wider. Dass unsere Kunden so zufrieden mit unserem Service sind, macht uns besonders stolz. Gleichzeitig arbeiten wir kontinuierlich daran, unsere Tarife und Produkte weiter zu verbessern, um unsere Kunden auf der ganzen Welt noch besser zu vernetzen.
Contact info
Zollhof 17 , 40221, Düsseldorf, Germany
- 0211 310510199
- trustpilotde@lebara.com
- lebara.de
4.8
Excellent
19K reviews
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So after using Lebanese for over 2…
So after using Lebanese for over 2 years in UK and in Germany I have to conclusion that in rural areas, you will find extreme difficulty in having signals. Their contact team is okay in resolving the issue but takes time. Also if I am not enjoying the service to what I paid for I deserve a refund at least or at least give me a discount for the next month. This surely can happen if I call the contact team for troubles and then they can give me or resolve the network issue.
5 September 2026
Unprompted review
Nicht Gut Service und my sim is not…
Nicht Gut Service und my sim is not working.i just pay and pay
4 September 2026
Unprompted review
Public gratitude
I would like to publicly thank Wissal for all the help provided. After months without finding a solution, they finally resolved everything. Without a doubt, the best employee!
3 September 2026
👍👍👍👍👍👍👍👍👍👍
29 August 2026
Mohamed explained everything in detail
Mohamed explained everything in detail. 9 out of 9. Amazing service ⭐
28 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Their cheap price is a TRAP
Their cheap price is a TRAP. Data speed is the lowest it can get. Complained multiple times and also asked for extraordinary termination. No luck! Now I am stuck with this shitty network for two years. Total garbage
26 August 2026
Reply from Lebara Germany
Lieber Lebara Kunde,
vielen Dank für dein Feedback.
Es tut uns leid zu hören, dass du mit der Netzqualität und unserem Service unzufrieden bist. Wir verstehen, wie frustrierend diese Situation für dich ist.
Wir werden versuchen, dich zu kontaktieren, um deinen Fall genauer zu prüfen und gemeinsam nach einer Lösung zu suchen.
Vielen Dank, dass du uns auf deine Erfahrung aufmerksam gemacht hast.
Mit freundlichen Grüßen,
Dein Lebara Team,
I have contacted customer support 3x…
I have contacted customer support 3x and Aziz as well as that one lady, whose name i forgot were super helpful, caring, empathetic, kind and understanding. Would contact them again without a doubt!
26 August 2026
Hospitality and sense of customer service you the best. well…
Hospitality and sense of customer service, waaaaw well done ✅ . Mohammed shout out to you, you the best, I am proud to be helped by you, I am well connected on internet now, as a Truck driver driving the whole of Europe, my internet is connecting wherever I am. I will ask my fellow truck drivers to come and join Lebara. Much love.
24 August 2026
Very good service
Very good service, very good price. I have Lebara in Germany for more than 3 years now and Ive never had a problem.
21 August 2026
Unprompted review
Very good attended Mohamed
Mohamed, the representative, was very attentive and resolved my issue; he was the best representative I have ever dealt with.
20 August 2026
Mohammed was super helpful and polite…
Mohammed was super helpful and polite and after so many struggles particularly with the email team I finally had answers to my issue
17 August 2026
internet network is very poor and…
internet network is very poor and whenever trying to connect phone it will take more time to connect
7 July 2026
Reply from Lebara Germany
Dear Lebara Customer,
Thank you for your feedback.
We are sorry to hear that you are experiencing poor internet performance and delays when trying to connect your phone to the network.
We understand how frustrating this can be and would like to investigate the issue further. We will try to contact you to review the situation and help find a solution.
Thank you for bringing this to our attention.
Kind regards,
Your Lebara Team,
Excellent customer support
Excellent customer suppor, Zitouni Hamza. They helped me resolve my issue quickly and were incredibly helpful, patient, and understanding throughout the process.
15 August 2026
Unprompted review
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