The guy named Mohamed really help me get my issue address and resolved. Want to appreciate how he proactively reached out to me for things, really happy with the support.
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See what reviewers are saying
The agent Mohamed was very helpful to me as I wasn't able to book the 3gb pack from the website and also not from the app so he helped me to not only book the prepaid plan but also I got the 5 gb prom... See more
I would like to sincerely thank you for your outstanding help and support in resolving my problem. You have been incredibly kind, patient, and professional throughout the entire process. I truly a... See more
The agent's name was Nouhaila. He was super supportive. I had some questions regarding contract renewal and he explained and solved everything. I've talked with a lot of agents from Lebara customer ca... See more
Company details
Written by the company
LEBARA wurde 2001 in England gegründet, um frischen Wind in die Telekommunikationsbranche zu bringen. Unser Markenname ist abgeleitet von den Nachnamen der drei Unternehmer, die für die Firmengründung maßgebend waren. Schnell wurden wir zu einem der erfolgreichsten Mobilfunkprovider in Europa. Wir haben ein klares Ziel, und zwar unseren Kunden eine smarte Alternative zu den etablierten Anbietern in der Branche zu bieten. Dafür setzen wir täglich alle Hebel in Bewegung und streben danach, das am schnellsten wachsende Mobilfunknetz zu werden. Wir möchten jedem eine smarte Wahl bieten. Das heißt für uns: ein zuverlässiges Netz, einen fairen Preis und einen hervorragenden Kundendienst. Deshalb stehen wir für: „Deine Knete. Deine Entscheidung.” und setzen uns tagtäglich dafür ein, dass unsere Kunden genau das bekommen, was sie wirklich brauchen. Nicht mehr, aber vor allem nicht weniger. Millionen Menschen weltweit vertrauen auf unsere smarten LEBARA Tarife – und täglich werden es mehr. Das spiegelt sich auch in unseren Kundenbewertungen wider. Dass unsere Kunden so zufrieden mit unserem Service sind, macht uns besonders stolz. Gleichzeitig arbeiten wir kontinuierlich daran, unsere Tarife und Produkte weiter zu verbessern, um unsere Kunden auf der ganzen Welt noch besser zu vernetzen.
Contact info
Zollhof 17 , 40221, Düsseldorf, Germany
- 0211 310510199
- trustpilotde@lebara.com
- lebara.de
4.8
Excellent
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I received excellent service!
I received excellent service from a human representative named Oussynou, this man is a true professional and provides excellent service. This man is a blessing to his employers. Thank you very much!
5 November 2026
Excellent customer service
Mohamed Alaoui provided excellent customer service at Lebara. He was very friendly, professional, helpful, and patient throughout the process. A genuinely nice person and a great representative of the company. Highly recommended!
5 November 2026
Unprompted review
The guy named Mohamed really help me…
The guy named Mohamed really help me get my issue address and resolved. Want to appreciate how he proactively reached out to me for things, really happy with the support.
5 November 2026
I talked to Benseghir
I talked to Benseghir, he was very fast helpful and proactive in solving my internet data problem! I am very pleased
5 November 2026
Thank you so much for kind support
Thank you so much for kind support, Kali, it has helped me a lot
Danke schon.
5 November 2026
He was quick and helpful and also brief…
He was quick and helpful and also brief with the explanation. His name is mohamed
5 November 2026
Very very satisfied
4 November 2026
Cooperative service
4 November 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Thank you
Thank you for the help. I will get back for one more helo again. I hope you will be able to help.
4 November 2026
Reply from Lebara Germany
Dear Lebara Customer,
Thank you for your kind feedback!
We're always happy to help and will be glad to assist you again whenever you need us. We look forward to hearing from you!
Your Lebara Team,
Customer service
4 November 2026
thanks for your advise and for help.
3 November 2026
Thanks to the operator for helping and…
Thanks to the operator for helping and guiding me. Appreciated👍
3 November 2026
Good service provider
3 November 2026
Reply from Lebara Germany
Hello Deepak,
Thank you for your kind feedback! We're delighted to hear that you're happy with our service. Your support means a lot to us and motivates us to keep providing the best possible experience.
If you ever need any assistance, we're always here to help.
Best regards,
Your Lebara Team
Excellent network and reasonably priced
Was a great yime he was friendly patient and explained the product very nice
3 November 2026
I talked to Mohamed he is very good…
I talked to Mohamed he is very good employee 10 stars perfect good performance
3 November 2026
Mr Mohammed
Mr. Mohammed have cleared my doubts and was so easy to clear my problems and im now happy with my contract procedures.Thankyou so much for you guidance.🙂
3 November 2026
Unprompted review
The agent Mohamed was very helpful 😊
The agent Mohamed was very helpful to me as I wasn't able to book the 3gb pack from the website and also not from the app so he helped me to not only book the prepaid plan but also I got the 5 gb promotional offer. So it was a quick resolution and nice experience as a customer! ❤️
3 November 2026
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