MuchBetter Reviews 

296 withdrawal is taking long no support also can’t login to account worrying there going to confiscate my money ticket id 1894168 still not good after response even entering in the right passcode can’t login funds have been reversed and I can’t access them

My funds have been restricted and I cannot access my money – Ticket #1889420
I am currently experiencing a serious issue with MuchBetter. My funds were successfully credited to my account, but shortly afterwards my account became restricted and I was unable to withdraw or transfer my money.
I contacted customer support and provided the information and documents requested from me. My case is currently under ticket #1889420, but I am still waiting for a clear resolution and an explanation regarding the status of my funds.
The most frustrating part is the lack of clear communication and the long waiting time. These are my funds, and I simply want to know why they are restricted and when I will be able to access them again.
I hope MuchBetter reviews my case urgently and provides a clear explanation and a resolution as soon as possible.
I strongly recommend improving customer support communication and providing customers with clear timelines when their accounts or funds are under review.

writing this review in response to ticket number : 1891528
I am using muchbetter wallet from past 3,4 months and I never faced any issue but now I have a real problem. I used this wallet only for the purpose of receaving funds from trading brokers or friends / family.I never used this wallet for any other purposes. Now when I deposited my 900 $ funds from my broker in to muchbetter wallet after that they freez my account and when I contacted them they replied to me within 1 hr by saying I needed to provide address proof and some questions to answer I submitted all the information its being more then 2 days I am waiting for reply......

there support team is dead I will keep on updating my review regular so that new member will know there real purpose , I just want my money back they don't have any rights to hold my own money..

Review

I’m extremely disappointed with MuchBetter. My funds have been stuck for several days, and despite waiting and contacting support, I still haven’t received a proper response or my withdrawal. This is my own money, and the lack of communication is very frustrating. Please review my case and process my withdrawal as soon as possible.i already submitted a bank a weak ago for Adrees verification but still yet I'm not able to withdrawal and even the support team no more response me

Can't contact with your support for a whole week. You just froze my money. I send you proof of my location and bank transfer history. Muchbetter card is "frozen" can't withdraw money by bank withdraw because of "problem contact with support". ticket #1890033

Nothing but problems. I did a withdrawal via emt through Googel wallet to send money to my bank account. They suspended the emt and asked me to send screenshot of my transactions through google and my bank and asked for a selfie holding the card that was used for withdrawal. I sent the screen shots and informed them that the card is a virtual card and not able to send a photo with the card. Its been three days and multiple attempts to contact support and no response. Feels like they stole the money

First the deposit, which got the account blocked for a week, which was then solved. Now on the withdraw everything again, they want the data that I already gave them for the deposit again for the withdrawal. I don't understand their processes.

Absolutely mind numbing Customer Service. This is related to my RexBet review. The Casino stole my $101 deposit and I filed a complaint with MuchBetter. I provided all the details and emails and waited, and waited and waited. All I can get is the nonsense replies "We are looking into it." and my favorite "We have excalated it to our highest levels of support." At this point I don't even care about the money, but it is good to know that with MuchBetter there are no protections against outright theft and fraud. I've made hundreds, maybe even thousands of transactions and the one time something goes wrong, they play games and screw around. So needless to say, I will not be using them going forward and I suggest you choose another ewallet also.

...As you can see by MuchBetter reply, they know that RexBet got the funds. I sent MuchBetter the emails that show the "Merchant" didn't credit my players account and then refused to return the funds. Now MuchBetter refuses to live upto their end and do a charge back and return the funds to my MuchBetter account. So MuchBetter has chosen to continue to do business with a company that openly defrauds their customers because MuchBetter makes more money that way. I guess thieves stick together.

Froze my account, and requested more information. Which I provided now I havent heard back from them in weeks. No replies to support messages, even though they say they will reply in 24 hours.

No transactions issue. Fast customer service response. Can’t get better

Couldn't withdraw funds then couldn't close account.

I think this companies internal processes are broken.

Avoid.

Used Muchbetter years quick fast payments and deposits. Only problem with them is they make yer keep original phone number yer registered with which will lead to problems accessing yer account if yer lose original phone number

They told me to setup new account to get around this but there is no option to register in UK smh

I had to write another review, my account was reinstated after writing my previous review and the email I was sent said the proper adjustments were made to my account and I was good to use it, I tried to deposit more money this evening and guess what? My account was frozen again for the exact same reason I had just solved. I cannot wait the 13 days to hear back from them again. This is just ridiculous.

Its been a month now that my account has been frozen. I emailed to ask why a month ago and the muchbetter support responds a week later. I was asked to provide a bank statement showing the funds i deposited were my funds and i did that within 20 mins. (THAT WAS 4 DAYS AGO AND THE 4TH TIME I HAVE SENT EXACTLY WHAT THEY ASKED ME FOR) still no response. I highly recommend NOT USING MUCHBETTER untill they fix their failed attempt at customer support. I understand that regulations require certain checks and balances for the security of everyone. Often people that did nothing wrong have to prove so with documents. Thats just the way it is and i understand that. What i dont understand is how a company can say they have 24/7 support but have no possible way for customers to communicate via phone or text in real time. The only way is via email and the support staff will respond with generic boilerplate answers 5+ days later. I have probably 10 or more "support tickets" and nothing.

Excellent customer service

I haven’t been able to deposit funds into my account for months.

I’ve contacted Customer Services many times with no response.

Feels like they’ve lost interest in supporting their product.

Simple payments, nice interface

Was good service

I bought a MB cash voucher at the store. Paid $1.95 fee at the time of purchase. Went to top up my account with that voucher, and was charged ( for the first time.) $3.99 fee. I've never had to pay 2 fees before. It was only a $20 voucher and it cost me $5 in total to add it to my account. That's 25% in fees. Absolutely ridiculous. Will never use MuchBetter again!! I have used my account for almost 4 years, that greed , and for principle...... Account is now closed! Would suggest never to use this service. As they add predatory percentages as fees without notice, and you will only find out after your top up is less than what you have deposited.