NETELLER Reviews 

BEWARE!!!
WALLAHI KARKAYI ANFANI DA WANNAN APP DIN🥲.
Worse app i ever come across, bad customer support, there restricted my account about months with my funds, and i provided any evidence there keep asking more!!!

Neteller restricted my account with funds in it and i submitted proof of address is past 3 days and they are still keeping my money and no information from them.You cant be keeping my money without not replying my emails.I need my money before i start posting u in social media.I worked for my money and i need it back

My NETELLER account has been restricted since August 17, and I have been unable to access or transfer approximately USD 2,600 of my own funds.

I have contacted NETELLER support several times. I was told that my case had been forwarded to the responsible department, but I have received no effective solution. One of my support cases was even marked as “Resolved” although my account remains restricted and the problem has not been resolved.

I also contacted Paysafe directly and received a separate support protocol. I was informed that I would receive a response within 24 business hours, but that period has passed without an effective response.

Today I received another message from NETELLER, but it was essentially the same automated response as before.

I am simply asking NETELLER/Paysafe to review my account, explain the restriction and restore access to my funds or provide a clear procedure for withdrawing them. I hope this matter can finally be resolved as soon as possible.
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UPDATE – September 3, 2026:
NETELLER responded to this review, but unfortunately the response did not resolve the issue. The link they provided simply redirects me to the same NETELLER support channel that I have already contacted several times without resolution.

My account remains restricted and approximately USD 2,600 of my funds remain inaccessible. I am requesting that my case be escalated to the appropriate department and treated as a formal complaint, with a concrete response regarding the restriction and access to my funds.

I deposited 52 eur viq paysafecard and they closed my account, i only want refund nothing else, i sended email, noone answered me

Case #34164071 — Locked Out for Over 5 Years With No Support

Neteller has locked me out of my account for over 5 years. I cannot reset my password because the password reset link never arrives at my email address.

I have repeatedly tried contacting Neteller support, but I either receive no response or the issue is simply left unresolved. Most recently, I opened another support ticket 4 days ago and was told I would receive a response within 24 hours. I still have received nothing.

Meanwhile, I continue to be charged $5 per month despite being unable to access my own account.

This has been going on for years and is completely unacceptable. I am now considering reporting the matter to the FTC and Financial Ombudsman Service (FOS) if Neteller continues to ignore the issue.

I will gladly update or remove this review if Neteller actually resolves the problem, restores my access, and stops the ongoing charges. Until then, this is clearly a scam.

Add my neteller account since 2001 did 2 deposits at £20 not been credited to bet 247 i am shocked should have phone line going see what law i can take over this never have problems only just few weeks delayed deposits losing good customer here

They trapped my money for years.
I have to go get my national identity card. Did the verification and for over 2days now nothing has changed.

"I am extremely disappointed with Neteller's support. I have an open case (ID 34141786) regarding a rejected withdrawal of USD 387.66 from July 3rd.

I already provided official receipts from your local provider MONNET confirming they successfully sent the reversal notification back to Neteller. The money is on your side, but your finance department is ignoring my emails.

I need my funds credited back immediately.

User: Bryam Mateo Chipantiza Morocho."

be carefull before using this as a pay metode, they will froze your moneys and will ask proof of address , u can upload a lot of documents but nothing will work, their support is the most terrible one, 4 days and still they didnt reply , i have screenshot for this

From past one month m neteller acoount is restricted and there is monet but one one from take it serious

this company is nothing but a theft scheme. they are extremely fast to take your money but will never ever send you your money back. please do not EVER trust neteller

Unlock my neteller account

Neteller, as online payment processor, was happy to process a transaction which was a result of a scam. Credit card company Revolut recognized malicious behaviour of the user requesting the payment from a careless credit card user (me) and prevented further damage but was unable to decline payment. Reporting incident to the police and providing evidence of steps used in scam didn't convince Neteller to cancel the payment claim.
I will for sure avoid Neteller as a payment processor in the future.

Randomly restricted my account. I have over £100 pounds in it with no way of getting it out. Very hard to contact, still haven't managed.
Avoid.
Update: I see I got the same bot response from Neteller that all the other bad reviews got. A link to a support page so I can chat to an AI that leads me back to the support page. Thanks.

all, perfect

My NETELLER account was closed, and my funds are still being held. I requested a refund, but I have not received my money back.

NETELLER informed me that they have made a “final decision,” but they have not provided a satisfactory explanation or returned my funds. I have tried to resolve this issue through their support channels, but my problem remains unresolved.

I request NETELLER to review my case and return my remaining balance as soon as possible. I hope other users do not face the same situation.
I want to my money back

I can contract support 5 days ago but still no response from neteller

Very easy to use and exelant customer service