Ruggable EU Reviews 

1,141
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 196 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent product quality and beautiful designs of the rugs, noting how soft, comfortable, and durable they feel in various living spaces. People often mention that ordering through the official page is straightforward and seamless. Consumers also appreciate the fast delivery service, reliable tracking options, and exceptionally helpful customer support team whenever assistance is required. However, some customers also noted frustrating issues with the delivery process, such as significantly delayed shipments or completely missing packages. A few reviewers mentioned disappointments regarding unexpected color discrepancies between the online catalog photos and the actual physical items received.

What people talk about most

Product

Reviewers highlight positive aspects of product, expressing satisfaction with the beautiful designs and great... See more

Quality

Users describe positive interactions with quality, expressing overall satisfaction and delight with their new... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Order

Clients share ambiguous opinions on order processes, with many praising the easy website navigation, quick... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Rug is beautiful, quality is great. A bit surprised by the way its moving with chairs (white spots appear). Delivery not fast, and bad experience with the wrapping (carton box was extremely damaged... See more

Rated 4 out of 5 stars

Didnt like the color. Asked for a return label its been weeks and I am still waiting. Maybe because the order still shows as "Scheduled to be shipped" thats why its not creating the return label.... See more

Company replied

Rated 4 out of 5 stars

The rug was delivered to my house before the expected date. That was a good thing. The box was nearly destroyed and the rug was not protected. However, it wasn’t damaged. Unfortunately, the color of t... See more

Rated 4 out of 5 stars

Love the product only thing was hd a e mail that it was going to bee delivered a certain day ( took the half day of) en day before delivery they changed the delivery date luckily i could change it b... See more


Company details

Written by the company

Ruggable is the Original Washable Rug brand, created to make beautiful living effortless. We believe style should never come at the cost of practicality—which is why every Ruggable product is made to handle real life, beautifully. We make beautiful, machine-washable area rugs, runners, doormats, and bath mats. But that’s only the beginning. Our rugs are thoughtfully designed to be nonslip, interchangeable, durable, and stain-resistant—because your rug should suit your lifestyle, not the other way around. Our story began with our patented 2-Piece Rug System: a washable rug cover and a nonslip rug pad that make cleaning up spills, pet accidents, and everyday messes simple. Building on that innovation, we introduced our All-in-One Rug System: a one-piece, machine washable rug with a built-in nonslip backing. It’s our softest, simplest, and most comfortable design yet. From sleek and minimal to bold and statement-making, every Ruggable design is made to suit your space and your lifestyle—so you can let life in and skip the worry.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.4

All reviews

(1,141)

363 reviews in the last 12 months

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Rated 2 out of 5 stars

Colours are often faded and not what is…

Colours are often faded and not what is pictured. The whole ethos of the company is dated. They say the rugs last about 5 years depending on how often they are washed. Please go to a local auction and buy a REAL antique of vintage carpet or rug that will last hundreds of years and will have much more character than these plastic mass produced garbage dump fillers.

30 July 2026
Rated 5 out of 5 stars

Great experience and I love my rug!

Great experience and I love my rug!

The whole ordering process was quick and smooth, and delivery was even faster than expected.

I absolutely love my rug! It looks exactly like it was advertised and presented on the website, which is always reassuring when ordering online. The quality also seems really good so far — now we’ll see how well it holds up over time and with everyday use.

Before ordering, I actually used ChatGPT to generate an image of the rug in my living room to get an idea of how it would look in the space. It was incredibly useful, and I think it would be fantastic if Ruggable offered a similar feature directly on their website. Being able to visualise a rug in your own room before buying would be a huge help!

Overall, very happy with my purchase so far and would definitely recommend it.

3 August 2026
Rated 5 out of 5 stars

Would recommend!

Big selection of different styles, quick shipping even though they make the rugs from order. I love my new colorful doormat!

30 July 2026
Rated 5 out of 5 stars

Good quality & good customer service

I ordered the Pink Tufted Rug from Anthropologie. Their customer service was super responsive, I had bought the rug at full price, but it went on sale later that afternoon, so I reached out to them and they refunded me the difference. Delivery was fast, and I even got to test putting it in the washing machine after my cat threw up on it. It held up perfectly in the wash and looks good as new

24 July 2026
Rated 2 out of 5 stars

White stripes and spots on all rugs

I received my rugs and I didn't really know what to think of it. I love the designs its just that the rugs look like they were printed when the printer was out of ink. I contacted Ruggable and they responded fast, which is great. But the solution they offered was to return them. Which is not convenient since I designed my interior with the rugs in mind and I got them during a sale. I double checked if the stripes would be on all the rugs, current and future ones (not on sale) and they told me there would be. So that is the reason I will not buy from ruggable in the future even though I like the designs.

27 July 2026
Unprompted review
Ruggable EU logo

Reply from Ruggable EU

Hi,

Thank you so much for taking the time to share your feedback!

We’re sorry that the appearance of the rugs didn’t meet your expectations. We completely understand how frustrating it is to be offered a return when you’ve already planned your interior around the rugs, especially after purchasing them during a sale. We also appreciate you double-checking about the stripes before deciding on future purchases. Your feedback about the consistency and appearance of the rugs is important to us, and we’ll be sure to share it with our team. Thank you!

If you have any questions, please do not hesitate to contact us.

Best,
Sabrina - Ruggable Consumer Care

Rated 3 out of 5 stars

Smooth ordering and I like the clarity…

Smooth ordering and I like the clarity on the website experience. Delivery was smooth as well. I think it’s just that I feel the rug itself feel a bit ”cheap”
Functionality wise great but it’s just something. I didn’t expect luxury experience it’s just on the scale it just feels a bit too cheap in relation to price but maybe I paid for functionality. Time will tell.

7 July 2026
Ruggable EU logo

Reply from Ruggable EU

Hi Linn,

Thank you so much for your feedback!

We understand that our rugs can feel different from traditional rugs. Our washable rugs are made with different materials that allow them to be washed in a standard washing machine, which can give them a different feel and texture compared to traditional rugs.

That said, we want you to be happy with your Ruggable rug. If it’s not the right fit for you, we offer returns within 30 days of delivery.

If you have any questions, please do not hesitate to contact us.

Best,
Sabrina - Ruggable Consumer Care

Rated 5 out of 5 stars

Quality and beautiful rugs

Quality and beautiful rugs. Initially I was of course a little bit concerned with the price. The rugs are certainly not the cheapest but they have big range of beautiful designs which I am glad really matches well in our home! Overall very happy with the order, and as I am writing this, I am planning to get another one!

3 June 2026
Rated 5 out of 5 stars

Beautiful rug

Beautiful rug, exactly as expected. I've been eyeing this rug for years and i finally had the means to buy one. It exceeded my expectations, the quality is very good.

30 June 2026
Rated 5 out of 5 stars

Really happy with our rug!

We are so happy with our rug! It looks beautiful in our living room!

The delivery was quicker than expected and even though the rug is 1.85x2.75m the package was easily transportable (with a car) from the pick-up location.

The assembly was also very easy, as we even managed to do it without looking at the instructions (we didn't notice the booklet until we were taking the box apart).

We will definitely order here again!

25 June 2026
Rated 5 out of 5 stars

A Five-Star Customer Experience

Excellent customer service throughout my four Ruggable purchases. For example, when I returned one rug, the parcel was never scanned by the courier and appeared to have gone missing. I was very worried that I would not be refunded. I contaced Ruggable. The support team responded immediately, said they would get in touch with the courier and refunded me. I couldn't have asked for a better customer experience!

11 June 2026

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