The square rug is perfect to frame my living room seating area. The colors are vibrant and even richer in person than in the online image. I couldn’t be happier!
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See what reviewers are saying
Rug arrived 6 days from order, perfectly as described and looks fabulous in our living room. I got in touch with customer service for the tracking info and they were quick, kind and informative. I am... See more
The rug we received is exactly as described on the website. Quality is perfect. This company has been very responsive to questions. Delivery was extremely timely. I won't hesitate to buy from Rugv... See more
I received a wool flat weave carpet for 240 euros. The carpet is very lightweight despite being 8 kg. Looks wrinkled when laid out and edges will likely continue to roll up. Will likely be sending i... See more
Company details
Written by the company
Rugvista — Nous aidons les gens à avoir une maison qu’ils aiment. Rugvista a été fondée en 2005 avec une mission et un objectif clairs: nous aidons les gens à avoir une maison qu’ils aiment, en rendant simple et agréable pour nos clients de trouver le tapis parfait. Depuis le début, nous nous sommes concentrés sur l’offre de tapis de haute qualité à des prix équitables, tout en fournissant une expérience d’achat fluide, pratique et sécurisée pour chaque client, qu’il soit nouveau ou fidèle. Aujourd’hui, nous sommes fiers d’être l’un des principaux détaillants de tapis en ligne en Europe, desservant des clients dans plusieurs pays et offrant une sélection diversifiée adaptée à tous les espaces, que ce soit pour la maison ou le bureau. Notre collection comprend plus de 30 000 tapis, allant des tapis orientaux traditionnels faits main aux modèles modernes tissés à la machine ; chaque tapis est soigneusement sélectionné pour garantir qualité, durabilité et design intemporel, afin que nos clients puissent acheter en toute confiance à chaque commande et être satisfaits de leur choix. Nous pensons que l’achat d’un tapis doit être aussi agréable que la vie avec celui-ci: c’est pourquoi nous fournissons des informations claires sur les produits, des images détaillées et une boutique en ligne intuitive et facile à utiliser. Une livraison fiable dans toute l’Europe, des politiques de retour flexibles et un service client amical et rapide rendent l’expérience d’achat simple, sécurisée et sans stress pour chaque client. Notre siège est situé à Malmö, en Suède, et nous opérons dans toute l’Europe; nous combinons ainsi les valeurs du design scandinave avec un savoir-faire international et des solutions e-commerce modernes. Notre équipe travaille chaque jour pour améliorer nos services, élargir notre sélection et inspirer les clients dans leurs choix de décoration intérieure. Nous nous engageons à construire des relations à long terme avec nos clients en offrant des produits de haute qualité, un service excellent et une expérience d’achat transparente, fiable et constamment agréable. Chez Rugvista, nous aidons nos clients à créer des espaces qui sont personnels, accueillants et beaux — un tapis à la fois.
Une gamme fantastique de tapis à des prix exceptionnels!
Written by the company
- Plus de 1 500 tapis différents
- Garantie 30 jours satisfait ou remboursé
- Livraison gratuite pour tous achats et retours
Contact info
Lodgatan 11, 21124, Malmö, Sweden
- +33 8 01 84 17 00
- info@rugvista.com
- www.rugvista.fr
4.4
Excellent
15K reviews
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The fourth rug that I’ve bought from…
The fourth rug that I’ve bought from rugvista.fr and am delighted with it.
6 August 2026
Unprompted review
Reply from Rugvista
Dear customer,
Thank you so much for your continued trust! We’re delighted to hear that you’re happy with your fourth Rugvista rug.
Kind regards,
Rugvista Customer Service
The square rug is perfect to frame my…
The square rug is perfect to frame my living room seating area. The colors are vibrant and even richer in person than in the online image. I couldn’t be happier!
25 August 2026
Unprompted review
Reply from Rugvista
Bonjour,
Merci pour votre avis! Nous sommes ravis d'apprendre que vous êtes satisfait de votre achat.
Nous espérons que vous profiterez de votre nouveau tapis pendant de nombreuses années.
Cordialement,
Service Client Rugvista
Dared to order a mat as the trustpilot…
Dared to order a mat as the trustpilot scores were ok. And it was a good choice. Good price and surprisingly fast delivery
27 May 2026
Unprompted review
Reply from Rugvista
Dear Stefan,
Thank you very much for taking the time to share your experience with us.
We are delighted to hear that you decided to place your trust in us and that you are happy with your purchase. Your satisfaction means a lot to us.
We hope you enjoy your new mat and we truly appreciate your support.
Kind regards,
Rugvista Customer Service
we are very happy !
Great carpet, good price, fast delivery...everything went fine and we're very happy with our very large carpet. Good bargain, thank you :)
16 June 2026
Very Happy
Although I ordered the wrong size, the exchange was easy and free. The Rug is beautiful
27 May 2026
Awful customer service and unrealistic delivery promises
I ordered a carpet with an advertised delivery time of 3–5 working days and chose UPS as the delivery provider. There was no update on the expected delivery date. Instead, two days later, I received a call from the UPS driver saying he was on the way with the carpet, but I wasn't home because it wasn't the scheduled day.
The same thing happened two more times - the promised delivery dates seemed to be completely ignored, and the package kept arriving on random days. To make matters worse, UPS eventually marked a delivery attempt as "unsuccessful" even though I was at home all day waiting. Nobody rang the doorbell or called me.
After a lot of back and forth with Rugvista customer service, their only solution was to ask me to collect the carpet from a pickup point myself. Despite the failed delivery attempts and the inconvenience caused, they offered no compensation whatsoever or even a goodwill gesture- I guess for them such experience is a standard practice.
Poor communication, unreliable delivery, and unhelpful customer service -package returned to sender.
9 June 2026
Unprompted review
Reply from Rugvista
Dear Customer,
We’re sorry to read about your experience and for the frustration caused throughout the delivery process.
We understand how inconvenient it is when delivery updates are unclear and when attempts do not align with the expected timing. While we do our best to provide accurate delivery estimates and work with trusted carriers such as UPS, we acknowledge that in this case the coordination and communication did not meet expectations.
Regarding the delivery attempts, we have checked the information available from the carrier, and in some cases UPS may attempt delivery earlier than expected depending on route planning. We also regret the situation where a delivery was marked as unsuccessful despite you being available, as this is clearly not the experience we want for our customers.
We fully understand your disappointment with the handling of the shipment and the inconvenience caused by the return to sender. We are continuously working with our logistics partners to improve delivery reliability and communication to avoid situations like this in the future.
Thank you for taking the time to share your feedback — it is taken seriously and will be forwarded internally for review.
Kind regards,
Rugvista Customer Service
WORST customer experience ever
WORST customer experience ever: I still haven’t received my rug, despite almost 3 weeks of delivery delay and numerous email exchanges with customer service. Both the customer service team and the carrier (Fedex) have been unable to provide clear information, and I still have no update on my package.
On top of that, customer service has only offered me a 15% refund and keeps asking me to wait while they try to locate my order.
I am extremely disappointed with my Rugvista experience and will never order from this website again.
30 May 2026
Unprompted review
Reply from Rugvista
Dear Inès,
Thank you for taking the time to share your feedback.
First of all, we would like to sincerely apologise for the experience you have had with this order. We fully understand your frustration and disappointment, and we regret that this situation has led you to feel this way about Rugvista.
We appreciate that waiting almost three weeks for a delivery, while receiving contradictory information regarding the parcel's location, is far from the level of service you expected and deserved. We also understand how frustrating it has been to spend time contacting both our customer service team and FedEx without receiving a definitive resolution.
Throughout this process, we have remained in continuous contact with FedEx and have repeatedly requested updates, clarification regarding the parcel's whereabouts, and a resolution to the delivery issue. Unfortunately, despite our efforts and multiple escalations, FedEx has been unable to provide reliable information regarding the location of the shipment or complete the delivery successfully.
While we initially offered a 15% goodwill compensation during the carrier's investigation, we fully understand that the situation ultimately went beyond a simple delivery delay. Since FedEx has been unable to locate the parcel and provide a satisfactory solution, we have now requested a full refund of your order.
We understand that this does not change the inconvenience, disappointment, and time that this situation has caused you. Nevertheless, we would like to assure you that we have done everything possible on our side to work with the carrier and resolve the matter before reaching this conclusion.
We are genuinely sorry that your experience did not reflect the level of service we strive to provide to our customers. Your feedback is valuable to us and will be taken seriously as we continue to evaluate our delivery partners and internal processes.
Once again, please accept our sincere apologies for the inconvenience caused.
Kind regards,
Rugvista Customer Service
EASY TO FIND THE GOOD SUPPLY AND PAY IN…
EASY TO FIND THE GOOD SUPPLY AND PAY IN 3 TIMES
TANK YOU
7 June 2026
Unprompted review
Very efficient service
Very efficient service. Rug delivered on time and as expected.
18 May 2026
Unprompted review
Everything was great
Everything was great. Very good product photos that correspond to reality. Top quality product that exceeded all my expectations!
16 May 2026
Unprompted review
Great service
We had an issue with paying but the customer service was excellent and all was sorted very quickly.
The rug is of excellent quality as each time that we have purchased.
20 May 2026
Unprompted review
The rug was so underwhelming
The rug was so underwhelming. I think it wasn't worth what I paid for it but returning would have been such a hustle.
29 May 2026
Unprompted review
Reply from Rugvista
Dear Customer,
Thank you for taking the time to share your feedback. We're sorry to hear that the rug did not meet your expectations and that you felt it wasn't worth the price you paid.
We always strive to provide products that our customers are happy with, and we're disappointed to learn that this was not your experience. If there was a specific issue with the rug such as the quality, color, texture, or appearance, we would appreciate the opportunity to learn more and see how we can assist.
Please feel free to contact our customer service team. We remain at your disposal and would be happy to discuss your concerns further.
Kind regards,
Customer Service Team
The rug is perfect (shape, color)
The rug is perfect and delivery was quick enough !
5 May 2026
Unprompted review
Insane amount of cool designs & prices
Very happy with this order, the rug looks great, came fast & the price was very correct
1 May 2026
Unprompted review
Kudos to Rugvista - Great Experience
The rug we received is exactly as described on the website. Quality is perfect. This company has been very responsive to questions. Delivery was extremely timely. I won't hesitate to buy from Rugvista again.
30 March 2026
Returning customer - says it all
The website is very easy to negotiate. This is my fifth order at Rugvista, offer great value, speedy delivery and if required great advice from Customer Service
13 March 2026
I love my rug but it wasn’t packaged…
I love my rug but it wasn’t packaged well there are a couple of dirt marks on it.
23 February 2026
Reply from Rugvista
Dear Customer,
Thank you for your feedback. We’re glad to hear you love your rug! We’re very sorry it arrived with some dirt marks due to the packaging.
We’ve been in touch and are happy that we could find a solution to make things right. We really appreciate your patience and hope you enjoy your rug for years to come!
Best regards,
Rugvista Customer Service
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