Everything went smoothly with Swappie. The phone was checked and the final price was exactly the same as the original offer. No surprises or unnecessary hassle. Very happy with the service.
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No problem buying, and fast delivery—great phone! Fast and good customer service. However, only sell to them if you can't be bothered handling the sale yourself. You get very little, and then they s... See more
Company replied
Fantastic company to deal with and liked the fact I could choose the grade of phone and new battery.The phone I received was like a brand new one with no damage or scratches.Now I know I added new bat... See more
I have no idea :) They bought my almost new phone 3 years ago for almost the same amount i payed for it, so i immediately felt the need to return the favor sooner or later, even though I'm not exac... See more
Company details
Written by the company
A leading company in the Nordics that buy and sell refurbished iPhones with more than 1 million satisfied customers across Europe. You can order comfortably from home and receive your device in 1-3 working days. We provide a free warranty on all our devices. You will also have the possibility to return the device within 14 days from the date of receipt if for any reason you are not satisfied with your purchase.
Contact info
Finland
- swappie.com
4.4
Excellent
69K reviews
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Phone in great condition and delivered…
Phone in great condition and delivered in 5 days
31 August 2026
Good experience with selling a phone…
Best place to sell your phone if you want to do it quick en without dealing with bullshit on online marketplaces. They offer goed price and the proces is easy and quick
30 August 2026
May use AI-assist with repliesRead more
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Iphone 14 Pro best condition
I bought an iphone 14 pro with a new battery in the best condition. The first one arrived completely damaged, even though i paid for the best condition, not the cheapest one. The second one wasn’t as bad, but after a month or two the battery became terrible. It dies randomly, whether it’s at 100%, 70%, or even 1%. Sometimes it drops from 70% straight to 1%. The battery health also changes overnight. It’s been like this for months because they stopped responding to my emails after they gave me the wrong or non working package number.
1 September 2026
Unprompted review
Reply from Swappie
Hello,
Thank you for sharing your experience. Unfortunately, we are unable to check your order details directly from this review to see its status and analyze what went wrong, but we truly understand your frustration and are sincerely sorry for the trouble you have faced.
It is deeply disappointing that the first phone you received did not meet your expectations. Regarding the battery issues on the second device, this should definitely not be happening. A battery must be fully functional, and shutting down randomly or dropping percentage drastically after just two months is certainly abnormal behavior. Unfortunately, technical faults can sometimes occur with electronic devices.
We also sincerely apologize for not providing a proper response sooner. We never ignore our customers' inquiries and process every message in the order it is received. We utilize an AI assistant to help manage requests, which may have provided an incorrect tracking number in your case. We are truly sorry for this oversight, as we are constantly working to improve its accuracy. Normally, if the automated system cannot resolve an issue, your request is transferred to a human agent.
We genuinely regret that we cannot check your order status right now, but we want to make things right. Please reach out to our support team again at info@swappie.com or via WhatsApp so a human agent can assist you immediately and help get your device checked or repaired under warranty.
Best regards,
The Swappie Team
It was quick and simple everything…
It was quick and simple everything supplied to make the process easy
24 August 2026
Phone is in perfect condition etc
Phone is in perfect condition etc . Very easy to order and delivery was prompt
31 August 2026
Unstable shortly after warranty ended
Bought an iPhone 13 mini from them last year. Now, roughly 2 months after the warranty ended, the phone is very unstable. It started rebooting randomly at first. That went on for some days, then it shut down completely and I couldn't turn it on again. I opened it up and reseated the battery cable, then it started working again.
The phone worked normally for some time but soon enough it started having it's period again. A screen appeared with this link: support.apple.com /iphone/restore. I followed the instructions and eventually got to a system startup troubleshooter. Had to got through this process a couple of times, because the phone started bootlooping. At some point the phone randomly decided to start working again.
I guess I'll wait for it to stop working again.
22 August 2026
Unprompted review
Reply from Swappie
Hello,
Thank you for sharing your experience. We are sincerely sorry for the issues and frustration you have encountered. We completely understand how annoying it is when a device starts rebooting unexpectedly and becoming unstable, especially shortly after the warranty period has expired.
We would like to clarify that all our phones undergo a rigorous 52-step technical inspection before being shipped to ensure every component functions properly. However, unexpected hardware or software issues can occasionally develop over time. Please note that opening the device yourself or modifying internal components like the battery cable can affect the device's stability and future repairability.
While your standard warranty period has ended, our customer support team is always available to help explore possible solutions or guide you on the next steps. If you would like us to look into your order details or discuss repair options, please feel free to reach out to us via email at info@swappie.com or through WhatsApp.
Best regards,
The Swappie Team
Very quick great company had no faults…
Very quick great company had no faults had a lot of comments putting me off sending the phone people has to understand when somthing goes under a scope u can see hairline scratches which then isn't grade a the comments nearly put me off sending the phone but I did got a good price the day after it got delivered,payment was made the day they received it got money next day in my account but my phome was sealed unopen box sealed so was brand new
30 August 2026
Fast and same price as quoted - very content
30 August 2026
Sell price policy
It was the best price but 6 month later sell price ( iPhone 15Pro ) was higher then what I received for…so for that reason no 5 stars.
6 March 2026
Reply from Swappie
Hello,
Thank you for sharing your feedback with us.
We would like to explain that our device pricing is based on the current market value, as well as inventory demand, overall supply, and labor costs associated with the refurbishment process. Because these factors shift constantly, our trade-in offers fluctuate over time and can go either up or down.
While we know this doesn't change the outcome of your transaction, we truly appreciate your review and hope you enjoyed the smooth process when selling your device to us.
Best regards,
The Swappie Team
Sold my phone, did exactly say and stated every flaw and scratch it had and they pay the promised amount without problem and quick
I sold my phone and was true to what it has and any scratch it had in the evaluation before sent and it was quick to deliver and free to ship it to them and after receive it they just transfer the agreed money right in 2 days after receiving it and checking so i had a great experience
20 August 2026
im contented with the price
27 August 2026
Professional
Professional. Very quick responses for the emails too, fair business. I recommend Swappie
25 August 2026
Unprompted review
Acelent service
18 August 2026
Review
I bought a refurbished iPhone 13 Pro from Swappie for my 13-year-old daughter, specifically paying extra for a new battery with 100% capacity.
Unfortunately, the battery never worked properly. The phone would suddenly shut down even when it showed 15–20% battery remaining, and the battery also drained very quickly. This caused serious problems, especially because my daughter is only 13. On one occasion, her phone switched off while she was travelling by bus, even though it still showed more than 15% battery and was on low power mode. She ended up getting lost and we were unable to contact her.
We contacted Swappie under the warranty and they replaced the phone, but the process took approximately 10 days. Unfortunately, the replacement phone is now showing the same battery problems.
I understand that refurbished devices can sometimes have issues, but when you specifically pay for a new 100% battery, you expect it to work properly. Having the exact same problem with the replacement is extremely disappointing and has caused a lot of unnecessary stress and inconvenience.
At this point, I am very disappointed with the quality of the product and the experience overall. I hope Swappie can provide a proper solution rather than simply replacing the phone again.
25 August 2026
Unprompted review
Reply from Swappie
Hello,
Thank you for reaching out and sharing your experience. We are deeply sorry to hear about the distress this situation caused your family, especially regarding your daughter's safety while traveling.
Experiencing a battery fault twice in a row is an extremely unfortunate coincidence. We have many customers who use our phones for a long time without any issues at all. We select and rigorously test all our replacement batteries to ensure high performance, but it is clear that something went wrong in this case.
We genuinely want to make this right for you. Please contact our support team directly at info@swappie.com or via WhatsApp with your order details, and we will do our best to find a faster solution to fix this situation for you and your daughter.
Best regards,
The Swappie Team
Both the phone and the service were…
Both the phone and the service were excellent. The process was fast and the state of the phone and care for details were impressive.
25 August 2026
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