So thankful I found them. Bought an S25 ultra refurbished at a B grade appearance and standard battery (85%+ battery health), and was very satisfied with the price they offered, much cheaper th... See more
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I’ve changed phones regularly and sold several devices to PhoneHero over the years. They’ve always been fast, reliable, and easy to deal with. Their offers are fair, and the entire process is smooth f... See more
I sold my iPad Pro 12.9 M2 to Phonehero and I am very satisfied with their service. The whole process was fast and smooth, and the communication was excellent. Everything was completed in just 2 days.... See more
Very Good company (better prices than other alternatives in Sweden) (Swa…) The shipping received and confirmed directly, then within two days I got paid as agreed upon evaluation exactly to Swis... See more
Company details
About Phonehero
Written by the company
Hos oss köper, säljer och reparerar du din mobil och surfplatta oavsett märke. Vi har ett enormt utbud av begagnade mobiler av alla märken och prisklasser.
Du hittar oss på webben samt i våra butiker i Stockholm, Göteborg och Malmö.
Köp din nya begagnade mobil hos oss
- Lager i Sverige
- Kostnadsfri expressleverans
- Testat av specialister på över 50 punkter
- Fräscha batterier
- Spara 20-40% mot nypriset
Contact info
Sankt Eriksgatan 28, 11239, STOCKHOLM, Sweden
- +46 812 411 411
- hello@phonehero.se
- phonehero.se
4.7
Excellent
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So thankful I found them, incredible deal
So thankful I found them. Bought an S25 ultra refurbished at a B grade appearance and standard battery (85%+ battery health), and was very satisfied with the price they offered, much cheaper than anything else I found online.
When the phone arrived, to my surprise, it was absolutely spotless. Not a scuff or a scratch, no marks, looked like a brand new phone, literally no one could tell otherwise.
What was even better was after booting up the phone, finding that it had a 100% battery health.
So it was essentially a brand new phone for 700 euros cheaper than what Samsung are selling it for. Super super happy, would love to buy from them again.
12 July 2026
Unprompted review
Sold my iphone 16 with Phonehero and…
Sold my iphone 16 with Phonehero and got what I wanted. Super efficient, trustable and on point service. Thanks a lot.
6 July 2026
Quick decision
I have to sell my old iPhone which is 31 months old I did not expect to receive such a good price and the inspection and decision taking was very fast I am completely satisfied with the way it was closed
10 July 2026
Very good service quick and reliable😍
9 July 2026
Good very good but protect phone better…
Good very good but protect phone better it was abit dirty
30 June 2026
I sold my iPad Pro 12.9 M2 to Phonehero…
I sold my iPad Pro 12.9 M2 to Phonehero and I am very satisfied with their service. The whole process was fast and smooth, and the communication was excellent. Everything was completed in just 2 days. I can highly recommend Phonehero to others!
30 June 2026
Excellent
Excellent! Simple procedure, no arguing, once the phone was inspected the money was in my account less than a week later.
29 June 2026
Excellent Service and Fair Prices
I’ve changed phones regularly and sold several devices to PhoneHero over the years. They’ve always been fast, reliable, and easy to deal with. Their offers are fair, and the entire process is smooth from start to finish. Highly recommended.
24 June 2026
Unprompted review
Great and fast service
Great and fast service, they gave me the full amount that was quoted for my phone!
22 June 2026
Nice and quick service
16 June 2026
Very good experience
Very easy to send, very fast reply and good communication aswell a very good price for my phone.
17 June 2026
Unprompted review
Totally scratched screen
I ordered a Samsung Galaxy A52 via Refurbed and it was marketed as "good" condition. Phone arrived with very scratched screen and broken rear-cover connector/loose back-cover. Scratched screen acts like a sandpaper to the fingers. I wont recommend.
7 May 2026
Unprompted review
Reply from Phonehero
Hi,
We’re very sorry to hear about your experience. The condition you describe is clearly not what you should expect from a device graded as “Good”.
A heavily scratched screen and a loose back cover indicate that something has gone wrong in our grading or quality control process, and we sincerely apologize for that.
We would appreciate the opportunity to investigate this further and make things right. Please contact our customer service team with your order details, and we’ll look into your case as soon as possible.
Kind regards,
Patrik
Incredible service
You are very reliable and organised company that you deliver the service at incredible standards.
1 June 2026
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