Mobico Reviews 

Bad experience. +3 days later shipped than anounced. Device did not work upon arrival and was heavily damaged. No compensation offered, +5 days of repair. Avoid this company at all costs, they treat you horribly.

Very good phone is like new quick delivery good packaged top 🙂

I had a very concerning experience with Mobico.nl.

I placed multiple separate iPhone orders with different tracking numbers and different delivery dates. All packages arrived sealed and with the expected weight, but when opened, they only contained papers and no iPhones inside.

The fact that this happened repeatedly across multiple orders makes this issue extremely serious.

I contacted support and provided all packaging information, tracking details, and evidence. I am currently waiting for a full investigation and an appropriate solution.

I strongly advise customers to record an unboxing video and carefully inspect packages immediately upon delivery.

They make me trust in refurbished shop again. Perfect, sent the next day, arrived the day after. Exactly what was described and I tough they forget the little key for the sim card, but no, it felt when I open the box. :) Excellent service, I directly order form the webshop and avoid 3rd party. I warmly recommand them. I would have put a 6th star

Update: An employee of Mobico contacted me in regards to this review, mostly to say to me that I do not understand the concept of a refurbished phone and to question why I would wantto check the integrity of the screen of a refurbished phone (re screen protector)...Fine, so let this be the takeaway from my review. These should be the conditions you accept before purchasing from Mobico:

1. Distinguishability from an old phone is purely 100% on the cosmetic quality of the phone.
You may receive a phone that has undergone heavy use but has a nice exterior. You can check your battery health/cycle count by going to Settings → Battery → Battery Health & Charging. Here you can also check what kind of replacement battery was installed if that is the case

2. You are ready to pay upwards of 10 euros to send the phone back regardless of the reason of return.

3. You have no problem with customer service being entirely unhelpful and quite frankly, rude.

Beware of Mobico... misleading advertising.My husband ordered a "Nieuwstaat" or "As New" phone on my behalf. I received a phone with a screen protector so I could not check the integrity of the screen. Furthermore the phone had upwards of 700 cycle counts (number of time the phone has been fully charged) which clearly indicates heavy use. Beware of Mobico, they will cell you an old phone with a new exterior. Customer service claims this is just how they operate despite the fact that their own website says that the as new phones shouldn't be distinguishable from a new phone. One word answers the whole time. I get to pay upwards of 10 euros for the return shipping too...ridiculous.

Great company. Super service.

Had an emergency and needed a phone fast, but ive got told that the model has to be backordered. Ive reached out, they found it with new battery. I got a good deal on that, in 10 minutes it was solved and the phone will be shipped today. CSS was friendly, professional and went out of their way to find a solution. Im super happy, thanks alot Haydar!!!

I am a returning customer at Mobico. Always happy with their product and service. Today was time for my new phone, of course I bought it from Mobico again. I got excellent and professional help from Shania, she understood my question well and helped to resolve it in no time. Thank you!

Do not buy here!
I bought a phone and sent it back. The retour was insured and everything correctly and now I am asked to pay anyway because "I reported the return too late to Mobico" (I returned it on November 3rd, perfectly on time and since the payment was done by Klarna I did everything with Klarna even giving the details of the return).
They gave me a "nice gesture" Of 100 euro and deducted it from the total, amount... Just to keep me calm... Well, little do they know that they can get a refund from DHL (said by someone who was working at DHL himself).
thanks for nothing.

12.01 still no solution, what I have to do? Unbelievable. With all the phones you have and money you have, you focus on 379 Euro from me, from something that I didn't cause!

You don't answer to emails. It's literally crazy, what it is happening.

I want a solution!

I had high hopes after checking the reviews here on Trustpilot before ordering an iPhone XR...

But when I opened the box, I was shocked to see the insane damage all around the frame. It looked as if the entire phone had been bounced over a gravel road a bunch of times because there were many small chunks taken out of the aluminum frame, especially on the corners! It looks terrible! And that is somehow what they call a "very good" condition...

Despite the damage, I decided to try out the iPhone to see if there were any other obvious flaws with it. And yes, there were: 1; the original battery had been replaced with a third-party one, which means iOS is unable to estimate the health. 2; the display also had been replaced (which makes a lot of sense based on how spotless it is and how bad the surrounding frame looks) with a cheap one so the color balance was heavily tilted towards green.... very ugly! A stock iPhone XR display does not have that.

At that point I decided to start the return process. I sent them an email on the 1st of November. It's 4 days later and no reply at all. So today I decided to call them. It took more time to wait for someone to pick up than the length of the conversation once someone did pick up.

I got someone on the line who doesn't speak proper Dutch, had a very very thick foreign accent, and she gave me the usual nonsense about "damage to the chassis is included within our description of what 'very good' means". Which is absolutely disgusting in my opinion, because it wasn't just a light scratch here and there, it literally had many small chunks taken out of the aluminum all over the frame. It is obvious to me that this company is trying to bend the rules in their favor. And I know what they are trying to do: make it sound like you have no reason to complain because "I told you so".

But I refused to be just pushed aside by this disgusting tactic so I had to invoke my rights as an EU Citizen -- which allows me to return the product within 14 days of purchase for ANY reason. She then proceeded to tell me that it'll cost almost 10 EUR to return the phone! So I had to remind her AGAIN: EU Consumer Protection Laws clearly state that if the consumer returns the product, all costs should be refunded, INCLUDING any fees for sending it back....

And then suddenly, a "magic door" opened: she was suddenly able to give me a free return... isn't that interesting? So somehow, the people at this company think it is okay to continuously violate EU law, and when someone like me comes along to tell them my rights, they suddenly change their tune...

I will NEVER buy from this company ever again.

I highly recommend Mobicot, I have purchased from them several times and always received a perfect phone. I recommend them to everyone.

That is my Second Device from Mobico.nl
Trustful, Quick Delivery, Perfect Condition Original Product

I purchased an Iphone 13 Pro from Mobico. Fast shipping, was delivered in only two days. Product and quality exceeded my expectations. The refurbished product is the same as a brand new phone. I can only recommend this business. As buyer, you are in safe and comfortable hands.

The battery of the Iphone8 I bought from Mobico last July wasn't working properly. I have sent the telephone to Mobico lab, so they could check that...and received a new refurbished Ihopne8 instead. Thank you, you made my day!

The quality of their products is excellent and their delivery is always on time.

I researched many other online sites before I finally chose to purchase from mobico.com. They offered a 'Like New' phone for a very reasonable price. I received my iPhone 11 the very next day. Honestly, once it comes out of the box, you can never see that this is a refurbished phone. All in all, I'm a very satisfied customer.

Phone in good condition. Good price and next day delivery. Comes with screen protector and charger.

Beautiful looking product and great quality , I didn’t expect it to be this good

I'm thrilled to share my experience with Mobico.nl after purchasing my second refurbished iPhone from them - this time, an iPhone 14 Pro Max with 1TB storage. Once again, Mobico has exceeded my expectations!
The phone arrived in pristine condition, truly living up to their "As New" promise. The 1TB storage is a game-changer, giving me ample space for all my needs. Mobico's attention to detail is impressive, from their thorough testing process to the inclusion of accessories and a warranty.
What keeps me coming back to Mobico is their unbeatable combination of quality, value, and customer service. They've mastered the art of delivering a like-new experience at a fraction of the cost. As a repeat customer, I can confidently say that Mobico.nl is the go-to destination for anyone looking for top-notch refurbished iPhones. They've earned my trust and loyalty, and I'll continue to recommend them to everyone I know!