Skinnydip London Reviews 

Amauche was really helpful today after an enquiry I had. Everything was sorted out really quickly, I’m very grateful. Thanks!

Amauche made my exchange so easy! The customer service is 10/10, everyone seems really lovely. Would 100% buy from this brand again. Thanks so much!

The customer service from Lottie was excellent - dealt with my issue straight away by sending me a replacement. Unfortunately the phone cases faded and blurred the design after a few weeks of use. I've never had this with any other SkinnyDip case, so I'm hoping it is just the one I purchased or this specific design (Miffy black and white repeat).

I had an issue where I still hadn't received my refund for a returned item so sent an email. I had a wonderful response from Amauche, who after receiving my proof of postage organised for me to get my refund straight away.
Wonderful customer service, thank you :)

I needed some support with an order and changing an address. The order had already been dispatched so couldn’t change it, but Amauche was who I was in contact with was super quick at replying and was really helpful with my query!! Thank you!

I placed an order with them on a Thursday and paid for next day delivery as it was a birthday gift for Friday. The tracking they gave me wasn’t correct and kept saying it wasn’t a proper tracking code. The parcel arrives on Saturday but not all items are in the packing. Still not actual tracking provided.

I paid for next day delivery and my order took almost 2 weeks to arrive which meant I had none of what I needed for Disney

I returned the entire order in April 2026 and I have still not received a refund for the next day delivery fee OR my entire order which is hundreds of pounds and it’s now July 2026

The merch & products look nice on the brand’s websites and socials but this is an absolutely awful run company, please avoid at all costs!

Do not order multiple things to try and then return what you don’t want, as who knows if you’ll even be refunded.

If you return anything keep your proof of postage receipts as despite using THEIR returns label which has the tracking number on it, they will ask you for proof of postage, even though they can check you have returned it from the returns label tracking number.

They will take your money and not deliver any kind of decent level of delivery or service

Bought a phone case 10 months ago and it started to break. Contacted the customer support team and was helped a lot by an agent called Alessia she was very helpful and attentive and organised a replacement to be sent out to me. :)

Absolutely worst customer service ever, there is no telephone number. The only way to contact is via submit a request which isn't answered by one person but by different agent, my experience was had faulty item . No less then 15 advisors answered messages each useless. I submitted evidence was eventually told they would send replacement but they needed address!! I MEAN joke it on the original order and invoice, yet still sent the information then never heard back! No acknowledgement it was sent not further tracking ie for replacement etc. Complete joke. I certainly will not be ordering anything over £20 as you just don't have any confidence in the customer service. If I don't get a replacement I am going to get paypal to apply a charge back to recover my money. Honestly avoid spending high money with this company or risk being stuck with any issues after sale

Updates
Unbelievable stupidity to work for this company over a bloody week communication and they think they have resolved it by sending incorrect replacement, I mean how stupid do you have to be to work for this company!!!

Delivery was late so items were no longer required, however the customer service from Lottie, to resolve this, arranging for a return of the items and a refund has been fantastic. Thanks Lottie!

I love skinny dip products so much and have never had an issue until I tried to return something. I sent a return on the 9th June and nearly 6 weeks later I’m still waiting for a refund. Some communication with customer services but they’re incredibly slow to respond. I this point I imagine I’m not getting a refund. It’s such a shame because I really do love their products but this puts me off ordering in the future.

Update:
Changed my previous 2 start review to 1 star after they suggested I reach out to customer service again off the back of this review. I did this and customer service sent me a generic email they sent me twice before asking for evidence of shipping, which I have shared twice before. I sent my return 6 weeks ago and at this point I don’t think I’m getting a refund and they’ve just stolen my money. An actual joke.

I have just received a delivery and it’s completely the wrong item. I will be looking for a refund straight away.

In response to the reply to this original post-I have reached out to the customer services team and have heard nothing

Having made an error with my order I contacted Customer Services
Poppie dealt with my enquiry providing excellent service and the required outcome I wanted
I want to thank Poppie as she kept me informed throughout the process and went above and beyond my expectations

I placed my order on the 24th June for 2 x items which the delivery has been split. 1st item has arrived with no issue however i am still waiting for the 2nd item to be dispatched.

I contacted customer service on the 3rd July and received a reply the same day stating
"Due to a high volume of orders, we’re experiencing a slight delay in our warehouse. But don’t worry – your parcel is still being picked and packed and will be on its way to you very soon!"

almost 2 x weeks later and still nothing! i have emailed customer service again on the 12th July and still awaiting a response.

I understand delays happen but when paying £4.50 for delivery i don't expect it to take 3 weeks (and counting) with no communication.

I loved Skinnydip but this experience seriously puts me off them and would no longer recommend them.

Ordered 26 June (Request #480202). Items arrived separately; one t-shirt had a hole in the seam (refunded). Spoke to Molly (via her own email) and Alessia from support via email—still waiting for responses as usual. They tell you to contact them but they don’t deal with it. Communication stopped when chasing the rest of the order. Also still waiting for a sweatshirt to arrive.

Previously reliable earlier this year, but I can now see many customers now reporting the same issues. This breaches basic consumer protection rights. Very disappointing for Skinnydip!

Lottie and team were so incredibly helpful exchanging a phone case for me when I ordered the wrong size in error. Great customer service thank you!

This is my second review thanks to a different issue. I have returned 4 items but only received refund for 3. They are not listening to my issue at all and constantly cut and paste the same excuses. Avoid at all costs!

I ordered a phone case about a month ago and unfortunately the stickers started flaking on it which meant I had received a faulty item, I reached out to their customer support service which put me in touch with Amauche who quickly resolved my problem and issued me with a refund 🩷

Stay away from this brand. I placed an order on the 19th June and have received no updates for it. I have been ignored by their customer service team via Instagram, email and Whatsapp. Have had no refund, which has been requested on multiple occasions.

I inadvertently selected the incorrect case model when ordering for my iPhone and emailed customer support to request they ship the correct model instead.
Received excellent service from Poppie who advised the process and supplied all the details needed to return the incorrect item and a replacement was sent out on point of the return being dropped at the post office.