Sunny Bee Reviews 

935
•
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Considering 925 reviews, most reviewers were unhappy with their experience overall. People frequently encountered serious issues with products arriving damaged, made of cheap material, or completely different from what was advertised online. Consumers also struggled extensively with long delivery times, missing parcels, and major difficulties when trying to return unsatisfactory items for a refund. Many buyers shared that customer support teams completely ignored their emails and messages when asking for help. Though some customers noted positive experiences, particularly regarding surprisingly helpful customer service and quick issue resolutions or replacements. A few reviewers also loved the products they received, finding the clothing comfortable, stylish, and well-fitted for daily use.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, as some consumers report satisfaction with items... See more

Order

Users describe ambiguous interactions with order experiences, as some consumers report successful... See more

Quality

Reviewers mention ambiguous feedback about quality, with several consumers praising items like shoulder bags,... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising helpful agents who quickly... See more

Delivery service

Customers had ambiguous experiences with delivery service, as some reviewers noted that items arrived within... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Experience ok considering its sent from China. However, the ads bear no resemblance to what is sent. Ordered large bags. The ad made them look solid, but they were bag-shaped tarpaulin material. Shoul... See more

Rated 2 out of 5 stars

Never got a confirmation email or order number, but the product did eventually arrive. But now they keep sending me marketing emails, which you cannot unsubscribe from as the 'unsubscribe' link doesn'... See more

Company replied

Rated 2 out of 5 stars

Initially good hence the 2 stars otherwise would be 1, parcel arrived no problem. However the problems started when trying to return as the item was too small. They gave me a number of options includi... See more

Company replied

Rated 2 out of 5 stars

Can't believe I was sucked in!!! Pretty quick delivery, material is ok but they don't lift the ladies! I bought 4 bras, 3 normal and 1 strapless, strapless is about 8 inches smaller, despite all being... See more

Company replied



Contact info

2.6

Poor

TrustScore 2.5 out of 5

935 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

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2.6

All reviews

(935)

916 reviews in the last 12 months

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Rated 2 out of 5 stars

Average laundry bag

Bought some of these big blue laundry bags for clothes storage during a house move. Just save yourself the effort and buy some from your local supermarket or laundry store. They are nothing special, they are not rigid and they are not as they look in the advert's .

5 November 2026
Unprompted review
Rated 5 out of 5 stars

I made a purchase on Sunny Bee

I made a purchase on Sunny Bee, of a jacket for work, as i work in construction and outside a lot.
Unfortunately no fault of Sunny Bee the jacket , didnt land at my address, the courier left it outside at a totally different address abd subsequently went missing, Sunny Bee, were very apologetic and without hesitation sent out another, to a confirmed address, im still waiting on the parcel as its from over seas, once it arrives, i will review the product. Thoughtthey deserved sone feedback for there positive atitude and carrying out there side if the sale, Unfortunately the courier let them down not themselves, thankyou fir your quick response. Will buy again from Sunny Bee

29 October 2026
Unprompted review
Rated 1 out of 5 stars

Fell for their ai marketing and bought…

Fell for their ai marketing and bought a waterproof jacket. Haven’t received a confirmation or tracking email, no response from CS. Looking like a scam.

3 November 2026
Unprompted review
Sunny Bee logo

Reply from Sunny Bee

Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@sunny-bee.com & WhatsApp :14437077404. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.

Rated 5 out of 5 stars

I ordered a Air freshener diffuser but…

I ordered a Air freshener diffuser but wasn't very happy with it so I advised customer service and they apologised and refunded my money straight away which really surprised me .
I also ordered a small shoulder bag which is really good quality and I use it all the time

1 November 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I emailed Sunny Bee. As my parcel didn’t arrive. I was not expecting a reply as I’m London England.

I was astonished. Every email I sent they replied. I asked for a refund and received it fantastic work keep it up.

I will go back and have another look on your website to see if there is anything else I can order.

Thank you

29 October 2026
Unprompted review
Rated 5 out of 5 stars

I have had a good experience with Sunny Bee

I have had a good experience with sunny-bee. I ordered a large by mistake and they have replaced it with the correct size. I sent an email which was replied to very quickly. The jacket is light weight as it says and good quality

Customer service replied to my email and were very helpful

Lorna Hewson

27 October 2026
Unprompted review
Rated 1 out of 5 stars

Elderly Mum ripped off

My elderly mother bought 3 of the teddy blankets thinking she was buying something different for her grand daughters. They arrived, nothing like she expected, cheap rubbish and £60 odd pound down that she cannot afford. I have tried contacting them with no response. Shocking company, do not use!

20 October 2026
Unprompted review
Sunny Bee logo

Reply from Sunny Bee

Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: service@sunny-bee.com & WhatsApp :14437077404. Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!

Rated 5 out of 5 stars

Happy buyer

I cautiously made an initial purchase from Sunny Beeand can say I’m pleasantly surprised. I ordered two bags and some skin tone/black tights and all are great products. Tights really do smooth the legs out and are great with a shorter skirt/ dress. Bags perfect for just taking a phone, key and card out with you. I must’ve misread the details of buy on get one free because I chose a second colour for the bag offer and ended up with 4 bags 😂. I contacted Sunny Bee through their messenger app and was replied to within a few hours. I accepted a £10 refund, which I’ve received, and I could keep the bags which are great quality and I’m sure I can sell them on via my Vinted and recoup the difference easily

26 October 2026
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID !!

AVOID AVOID AVOID !!!
I ordered a bra from this company. Knowing it’s from china I ordered a size bigger. It arrived and it’s tiny. I could look past that as every company’s sizing is different but the customer service has been appalling. They responded once but has never replied to my emails since. Do not buy from this company. They are thief’s

1 August 2026
Unprompted review
Sunny Bee logo

Reply from Sunny Bee

Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@sunny-bee.com & WhatsApp :14437077404, and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.

Rated 1 out of 5 stars

Very disappointed

Very disappointed. Ordered a carpet sweeper that showed that it swept dog hair efficiently from a carpet. It doesn't work. The rubber is too flimsy. Emailed for a refund, was promised a refund then the ticket was closed amd refund never arrived. Opened a 2nd ticket and I was asked for further details amd proof of the packaging. No response in over a week. Emailed again 2 days ago and still nothing. Emailed the same address sunny-bee have listed in their replies on here so they do NOT reply. £17 down the drain. I will be reporting to watchdog

8 October 2026
Unprompted review
Sunny Bee logo

Reply from Sunny Bee

Dear Customer,Thank you for your honest feedback. We sincerely apologize that the product’s performance . We understand your frustration and do not take such concerns lightly.
We are committed to addressing this issue promptly and fairly. Please contact our customer service team directly at service@sunny-bee.com & WhatsApp :14437077404, and we will work with you to find an immediate resolution.
We appreciate the opportunity to make this right.

Rated 5 out of 5 stars

First time of ordering was very pleased…

First time of ordering was very pleased with the service kept me informed of where my parcel was and when it would be delivered My item was too small but having emailed them my problem was solved and money was returned Would order frim them agsin

22 October 2026
Unprompted review
Rated 1 out of 5 stars

Long delivery time

Ordered a microwave egg container October 14th still not arrived 26th November. Product quality ok ish for price paid

25 October 2026
Unprompted review
Sunny Bee logo

Reply from Sunny Bee

Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@sunny-bee.com & WhatsApp :14437077404. This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.

Rated 4 out of 5 stars

Flower-Shaped Bee Watering Stations

I purchased some Flower-Shaped Bee Watering Stations to put into the garden from Sunny Bee back in February, but at the end of the summer after taking them out of the garden, being curious why the water seemed to disappear so quickly, I discovered that they all leaked because there was a small gap between the flower center and the stalk which was hollow, allowing the water to immediately drain away. On contacting Sunny Bee to complain about the product and request a refund, they came back to me immediately, confirming a full refund of the £23.97 for the flowers without any quibble. I have rated 4 because of the initial problem, but otherwise am very satisfied with their response to my complaint, so far. I expect to receive my refund via PayPal within the next couple of days, if not, my review will change, accordingly!

22 October 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this company!

Sent me a defective phone charger, then fobbed me off when I asked for a refund. Tricked me into dropping my dispute with PayPal and still fobbing me off.
Whatever happened to The Consumer rights act 2015. Looks like it doesn't apply to them. Awful company.
Quite happy to change this review if they are to refund me.

26 September 2026
Unprompted review
Sunny Bee logo

Reply from Sunny Bee

Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@sunny-bee.com & WhatsApp :14437077404. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.

Rated 1 out of 5 stars

Never received my order and tracking…

Never received my order and tracking takes me to a product page.

14 October 2026
Unprompted review
Sunny Bee logo

Reply from Sunny Bee

Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@sunny-bee.com & WhatsApp :14437077404. This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.

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