Ordered the transparent storage bags which turned out to be less than half the size that they are represented as in the pictures. Delivery took over a month and the bags are basically useless wanted t... See more
Company replied
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Had to chase for replacement pump that was missing from original package of vacuum bags. When it finally arrived, after many unnecessary emails, the replacement pump useless for a UK person to use in... See more
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Recently, I purchased a cordless Car Vacuum High Power 13000Pa/30AW, but it started smoking and malfunctioned immediately after turning it on. I reported this serious defect and requested either a ful... See more
I had a bit of trouble recieving the right dresses. After many emails I eventually got 2 resent out to me , but the second one still wasn’t the right dress I ordered . Being told to not to return a... See more
2.5
Poor
345 reviews
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I ordered a dress it arrived within one…
I ordered a dress it arrived within one week it was not suitable I asked for a refund I received it within one week without returning the item, I am very happy with the service I recieved from chic lucky will definitely use this service again
5 September 2026
Unprompted review
When I received my order the dresses…
When I received my order the dresses were too big. I’ve requested an exchange. They are very obliging & have offered to do so.
1 September 2026
Unprompted review
Received my goods very well packed and…
Received my goods very well packed and very pleased with my purchase
4 September 2026
Unprompted review
False advertising for 'Owl' gem art
I ordered the 'Owl' gem art, which was advertised showing lovely colourful gems and pearls that covered the whole picture. When it arrived it only came with a packet of white pearls! I complained to Chic Lucky.com and they told me that the Owl print was out of stock so they couldn't send me any more gems.
When i tried to buy it again and surprise surprise it was In Stock! I told them this and they just sent me a refund. I didnt want a refund, i wanted the gems as this was a present. They are falsely advertising this product. Do not buy from them.
If you see their response below, asking me to contact their customer support and they will rectify it. I have sent several emails, but not once have they offered to send any coloured gems! I dont believe that there are any. Prove me wrong Chic Lucky amd send me some.
2 September 2026
Unprompted review
Reply from Chic Lucky
Dear Customer, Thanks for letting us know about your experience. We’re sorry the product didn’t match what was shown. Our support team is ready to help, so please email them at service@chic-lucky.com with your order details. We’ll get this sorted out for you.
Fantastic company
Fantastic company. The dress didn’t fit my shape, and I was refunded straight away. I wish there were more companies like, instead of arguing for weeks. Highly recommended
2 September 2026
Unprompted review
This item was delivered in time and was…
This item was delivered in time and was really well made.Very pretty item.
14 August 2026
Unprompted review
Don’t trust Their images of what they…
Don’t trust Their images of what they sell, totally fake, most likely AI generated, what arrived is not matching the pics at all
Avoid
Extra info: I bought a diamond painting but what arrived has nothing to do with the online ad: the online ad seemed to be covering a lot with diamonds but the design is mostly just printed, and only a small part of it is covered by diamonds. The representation in the ad was not accurate, and I don't even think that painting exists, it most likely AI generated
I am not able to add pics or links to the ads, so not sure what else can I add to make this review more complete or useful
1 September 2026
Unprompted review
Reply from Chic Lucky
Dear Customer,we take your feedback seriously and apologize for any disappointment. If you feel the item didn’t match the description, please send your details to our support team at service@chic-lucky.com. Our team will evaluate your case and work towards a satisfactory resolution.
Absolute nightmare!
Absolute nightmare!! Ordered 2 dresses and only one arrived, the package had been clearly been tampered with as there was sellotape on it. The quality of the one dress was not good and it was miles too big. Trying to get through to customer service is a joke. Kept asking me to pay a fee and they would resend it out again!! Trying explain that I want a full refund and now they are not responding. Says 24/7 support and 30 day refund guarantee. Absolute joke
1 September 2026
Unprompted review
Reply from Chic Lucky
Dear customer, thank you for sharing your feedback. We sincerely apologize that the sizing and product quality did not meet your expectations and that we missed sending one item. We are always committed to providing the best experience for our customers and understand the inconvenience you have experienced. Please send your order information to service@chic-lucky.com to contact our customer service team. Our customer service team will review your issue and reply to you within 24 hours to assist you in resolving the problem. We sincerely apologize for any inconvenience caused and thank you for your patience.
My original order was delivered damaged…
My original order was delivered damaged three items. I messaged this company and they instantly sent a replacement of all three items which I received yesterday. Recommend this company for their honesty…
4 August 2026
Unprompted review
No response to email
I have tried for hours to get a response to the service email. I wish to return a dress which is way too big and need a refund. First time used chic-lucky looking like the last.Please respond to email to give refund.
28 August 2026
Unprompted review
Reply from Chic Lucky
Dear customer, thank you for your feedback. We sincerely apologize that the product size did not meet your expectations. Please send your order details to service@chic-lucky.com to contact our customer service team, and we will do our best to find a suitable solution for you. Thank you for your understanding.
Ordered a collapsible shopping cart…
Ordered a collapsible shopping cart with wheels. Bag is great but wheels let it down. I emailed my feedback and received a lovely response and was given an immediate refund. Excellent service.
26 August 2026
Unprompted review
Wrong item was sent
Wrong item was sent , after numerous emails I was promised a full refund. 48 hours they promised for the refund has come & gone. Still no sign of the refund.
18 August 2026
Unprompted review
Reply from Chic Lucky
Dear Customer,
Thank you so much for taking the time to leave your feedback. We are truly sorry to hear that we sent you the wrong product, and we deeply regret the frustration and inconvenience this has caused you.
We take full responsibility for this mistake and the poor service experience. Please kindly send your order details and relevant information to our customer service email address: service@chic-lucky.com. Our dedicated customer service team will prioritize your case and provide a clear, effective solution for you within 24 hours.
We hope to have the opportunity to make this right for you and regain your trust. Thank you for your patience and understanding.
Great customer service support
Great customer service support, quick and efficient, highly recommend business
19 August 2026
Unprompted review
Please do not order from this company
Please do not order from this company. I ordered a bra in my size and the sizes are completely out. They wouldn't accept a return and asked me to gift it to someone. I got PayPal involved and unfortunately lost the case as chic lucky then provided a return address in China in which case the postage would have cost me more to send the piece of garbage back. Lesson learned not to buy cheap tat as it comes from china. EDIT***they also gave a response to my review and as you can see below. They ask you to email them I did and never got a reply from them. AVOID AT ALL COSTS
2 July 2026
Unprompted review
Reply from Chic Lucky
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@chic-lucky.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Awful experience Bot customer replies
I received my order but unfortunately it does not fit and I have been trying to get a returns label sent to me for returning but it is constant bots that reply and no contact number to speak to customer services.
I do not recommend this company at all!! Purchase with caution
17 August 2026
Unprompted review
Reply from Chic Lucky
Dear Customer, thank you for your feedback. We’re sorry to hear the size didn’t meet your expectations. Please contact our support team at service@chic-lucky.com with your order details, and we’ll work to find a suitable solution for you. Thank you for your understanding.
Ordered 2 dresses in a medium when they…
Ordered 2 dresses in a medium when they turned up they are m/L s, the sizes they advertised was s/m/l they are so big I would be able to get three of me in it
Now got the agg of contacting for a refund
17 August 2026
Unprompted review
Reply from Chic Lucky
Dear customer, thank you for sharing your feedback. We sincerely apologize that the product size did not meet your expectations. We are always committed to providing the best experience for our customers and understand the inconvenience you may have experienced. Please send your order information to service@chic-lucky.com to contact our customer service team. Our customer service team will review your issue and reply to you within 24 hours to assist you in resolving the problem. We sincerely apologize for any inconvenience caused and thank you for your patience.
I JUST WANT TO RETURN THE ITEMS FOR A REFUND!!
I placed an order which came quite quickly. I ordered my usual size 12/14 but they are absolutely huge, more like a 16/18. I have emailed them asking to return and a refund. They sent me a reply back, saying that I should receive the items very soon. I emailed again and told them that have received the items, they then messaged me back with exactly what was written in their first reply, I emailed them back, again to say that I have them, but I want to return them for a refund. Yet again they sent the same reply back. This happened each time I tried to explain what I want. In the end I was too angry to keep replying to and fro.
I wouldn't touch them with a barge pole and I would recommend that people avoid them .
15 August 2026
Unprompted review
Reply from Chic Lucky
Dear customer, thank you for sharing your feedback. We sincerely apologize for the size not meeting your expectations and for not responding to your message promptly. We are always committed to providing the best customer experience and understand the inconvenience you may have encountered. Please contact our customer service email service@chic-lucky.com and provide your order information. Our customer service team will review your issue and reply to you within 24 hours to assist you in resolving the problem. We sincerely apologize for any inconvenience caused and thank you for your patience.
Incorrect order sent
I ordered an item which was advertised on Facebook. The company invoiced me for something completely different and sent something entirely different from the original order and the invoice! When I contacted customer service their answer was it actually wasn’t worth me sending it back as I would have to pay for shipping and suggested I could give it to a friend as a holiday gift. I’m not sure any of my friends would want sneaker cleaner as a holiday present! I have written this off as a lesson learnt and certainly won’t be using this company again nor will I recommend them.
16 August 2026
Unprompted review
Reply from Chic Lucky
Dear Customer,
Thank you for your valuable feedback. We are very sorry that we delivered the wrong product to you, and we fully understand how upsetting it is .Please accept our sincere apologies for this error and the poor support experience. To resolve this promptly, please send your order information to our customer service email address: service@chic-lucky.com. Our customer service team will attend to your request urgently and provide a suitable solution for you within 24 hours.
We are determined to fix this issue for you and appreciate your understanding. Thank you.
No customer service
Not received the item and received no reply from the seller despite email requests.
Company gave a response giving instructions to complete but still no order received by 29th Aug.
10 July 2026
Unprompted review
Reply from Chic Lucky
Dear Customer: We have received your message and understand that you have not yet received your order. Our entire team is very concerned about this matter. We understand your disappointment and sincerely apologize for any inconvenience caused.
We solemnly promise that every order should be treated with care. We guarantee to take full responsibility for your order.
Please send your order details to your dedicated after-sales service email: service@chic-lucky.com. Our customer service representative will contact you within 24 hours and provide a clear solution.
Please give us a chance to ensure your ordered goods are delivered safely.
It has been over a month and I still…
It has been over a month and I still haven't got what I ordered. Please send my goods or give me back my money.
Mrs J Meakins
4 Rosemary Road East Malling West Malling ME19 6ET Kent
11 July 2026
Unprompted review
Reply from Chic Lucky
Dear Customer:
We have received your message and understand that you have not received your order yet. Our entire team is very passionate about this. We understand your frustration and apologize for any inconvenience caused.
We solemnly promise that every order will be treated with care. We guarantee to take full advantage for your order.
Please send your order to your valid e-mail address: service@chic-lucky.com. This email will be sent directly to our "Worry-Free After-Sales Service Team," and our customer service representative will reach out to you within 24 hours to provide a clear response.
Please give us a call to make sure your ordered items arrive safely.
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