Minerva Reviews 

Whilst I have not yet received my order, I contacted Minerva for an update. I got through instantly on the phone line, Freya, the customer service agent updated me very quickly about the reason for the delay. Shortly after my call, I received a message saying to split my shipment that I would have to pay a small fee, which I did as I was sent through the payment link very promptly. Now I have been informed my order is being partially dispatched, rather than waiting a long time for a small part that is print on demand.

My query was solved within a matter of minutes by Freya and I am now looking forward to the majority of my parcel arriving soon. I was grateful for her high level of customer service.

I used to be a big fan of Minerva but the company has gone completely downhill. Not only did I have to wait for more than 2 months to be delivered only one fabric out of the three I ordered and payed for, but the company LIED about their availability, and they even had the cheek to send me a 10cm piece of a core collection fabric instead of the 1.3 m I paid for, without any comment!
I also had to chase them repeatedly about deliveries and to finally get a refund. I will never use them again.

They have such a great selection of items but sadly can't seem to actually deliver everything ordered.

I have been a Minerva customer for many years, and it used to be great, you’d order, your parcel would be posted a day or 2 later….happy days.

Now I regularly find that I order ‘in stock’ items and then nothing. A week later I’ll try and call, and no one answers the phone, or responds to messages. Sometimes after a few days of trying I’ll finally get through to someone, and it’s always ‘oh we expect the item soon’. It’s painful.

If they said up front it’ll take 2 weeks to be sent, I wouldn’t mind. It’s just the endless silence after the website tells you it’ll be dispatched quickly that is really annoying! Especially as they used to provide a fantastic service!!

Great site to find sewing essentials and patterns

Minerva used to be good, but recently they’ve gone right down hill. They’ve let me down badly a few times this year, once when I had a 30k contract to fulfill. I’d sampled the fabric, checked stock, sent the sample to the client. Once ordered it was delay, delay, delay, with little to no communication. At one stage I was told they were waiting for new stock, I asked as I’d waited so long could I have my priority postage fee back, as a courtesy, unbelievably they refused! After further delays they then just said no, we haven’t got it *shrug*.
When I could get through to them, the woman in the office was disinterested, abrasive and at times positively rude.
As a professional I just can’t work with them if they are going to be that unreliable and unhelpful.
Very poor. Avoid.

The team are incredible, really, really helpful. When something wasn't in stock they actually sourced from their manufacturers to get in stock quicker and actually really helped me out more so than they will ever know to deliver a very important project and get it across the line. It was a big ask. We had 2 km of tape needed, a herringbone tape of a specific colour, and we fully appreciate that nobody keeps that in stock immediately always. As the request went on so did their helpful attitude, which was massively appreciated. I would strongly recommend using these guys.

I ordered some fabric plus a paper pattern from Minerva some days ago. I received an email notifying me that the paper pattern would not be available for some weeks. This happened to be a pattern that had featured on a YouTube video on the Minerva channel so I was inspired to try it out. Customer service had gone to the trouble of sourcing a similar pattern and was asking if this substitute pattern would meet my request as this would be available for immediate dispatch. How thoughtful. It would have been so easy for them just to send me an email to say that my order would be delayed. 5* for customer service. In this day and age it’s very rare. Well done Minerva! And thank you.

I just received the most gorgeous viscose satin fabric! I really appreciate the diversity of different bases, the quality of the fabric and the beautiful and unusual prints.

I ordered POD fabric in February and have still not recieved it in July. This is totally unacceptable especially as the fabric was paid for in February when ordered. I have contacted Minerva several times but no amount of apologies makes up for such poor service. POD fabric is heavily marketed by brand ambassadors on the website. I find it strange that they seem to have no trouble getting hold of POD fabric but for paying customers it is impossible. It appears that Minerva place greater emphasis on marketing than customer service. The POD model is ill thought through if it cannot be delivered.

I recently made an order from this company, and was contacted because some of my items were out of stock. I responded the same day to let them know what could be sent as a replacement. They didn't send my order for another 8 days, and when I finally received it, the replacement items we agreed on over email were missing from the order, but still charged on the invoice. I have an ongoing conversation with customer service, but will likely never order from here again given the lack of attention to orders and massive delays this has caused me.

Really wish I'd read the reviews on here first.
Extremely slow. After a week, I was told one item was no longer in stock. I understood and accepted the refund for that item, and asked when the rest of the order would be delivered - they didn't know.
Later, I again asked for an update - they still didn't know.
I ended up cancelling the order, as they couldn't confirm what else was in/out of stock or when my order would be delivered.
Nice website, lots of nice fabrics, but just too unreliable to use.

Update:
2 weeks later and still no refund 😡

2nd Update:
Thank you for the reply. However, please note. I did not choose to wait for items to come back in stock. I agreed to be refunded for the one item you told me was out of stock. You never said the others were out of stock or that I would have to wait. Your staff just didn’t know what was in stock or when the order would be delivered.
Also, you have now acknowledged a refund was arranged yesterday, which means your staff told lies when they said they processed this 9 days ago.
All of which makes your explanation even more frustrating and highlights the awful customer experience 🤯

TERRIBLE! I WAS A LOYAL CUSTOMER BUT WILL NOT BE ORDERING AGAIN! I ordered a printed on demand (PoD) fabric along with other items over 4 months ago and have still not received my PoD item. Minerva have not contacted me in all this time! When I contacted them 2 months ago they said they would 'look into it and get back to me' - unsurprisingly, they didn't! On contacting them again, they state that there's an 'issue' with PoD items and they don't know when they'll be fulfilled - but they are still being sold and aggressively marketed!!! After all this time I have requested a refund. After several days, Minerva refunded me to a GIFT CARD. While I did use a gift card as partial purchase for my original order, the other items I bought exceeded the value of the refunded item. I have raised a complaint as Minerva are clearly trying to force future sales for a failing business model. AVOID!

Our small charity, Dressability gets through a lot of fabric and haberdashery supplies and Minerva is ALWAYS first choice. Their range and service is second to none, and we are very grateful that they generously support us with supplies which they provide to us free of charge. The team are always so helpful and kind, and with their help we are able to continue supporting people with disabilities by adapting and altering clothing. We couldn't do it without you, thanks Minerva!

I love the fabric selection and they are always very nice to speak to over the phone!

It's 5 stars for customer support. I am a relatively new customer so naturally I've had to contact Customer Services a few times, and I have to say the responses have always been prompt and courteous. I was unable to see the link to return an item for exchange so Gemma sent a direct link to Royal Mail in her reply.

So far, deliveries to my postcode take about a week, but I know the service by Royal Mail can be variable depending on where you live. Luckily for me, I have a reliable service and actually prefer Royal Mail as they always turn up within the designated times.

While Minerva suggests matching thread when you buy fabric, they don't provide that option for zips. That would save our time and their money on facilitating returns and exchanges. Granted, the colours for zips are fairly limited, and colours can be subjective, but I still see no harm in suggesting a matching zip when there is a free returns service - in the event that it really is unsuitable.

As for buying fabrics online, it's not my preferred choice but times have changed and needs must! Therefore, I find it particularly helpful to see other dressmakers' garments in the same fabric on the website. The Minerva video tutorials are helpful too.

Minerva have never managed to actually send me everything I have ordered. There has always been something which turns out to be out of stock or short of the length I ordered. On the latest order, something which apparently they had 70m of was actually out of stock. They are utterly incapable of keeping stock on their website even vaguely up to date so it’s pot luck whether you’ll actually receive what you order.
It then takes several days for them to contact me to tell me, which delays the order being posted.
Add to that the fact that they are significantly more expensive for “basic” fabrics (plain jersey, etc) than most other retailers and frankly it’s not worth dealing with them. I will be going elsewhere in future.

Placed order on 23rd March, 2 lots of fabric, the same, except different colour. They sent one lot promptly, however, the remaining was on back order. Firstly, they have just assumed I would be fine with this, secondly, they gave me 2 expected dates which came and went! Whilst they were happy to refund, it would have meant sending back the other part at my inconvenience. I then noticed a very similar colour, which they now claim to have sent me.

No time in this process was a alternative suggested, I can still order this fabric now, despite it being out of stock, not once have I been offered any discount for the utter inconvenience and lack of communication.

Having read other comments, it's clearly not just me having the same issue. Leads me to believe there is probably a bigger issue here which they are hiding tbh.

I placed an order on 27th April with all items stating as being in stock with 2-5 day handling time. To date (18/05/26) I am still waiting for one item that isn't going to arrive at Minerva until next week.
I had to contact them repeatedly to ask them to send the items that were in stock to me.

Visited the Minerva Spring Fabric Fest in April. Amazing bargains to be had in the remnant and end of lines, and a huge selection to choose from. Upstairs housed their stock fabric - again, such a lot to choose from. Friendly staff and volunteers, plus opportunity to meet other sewists makes for an enjoyable visit. Even my husband managed to find a bargain piece of linen fabric for a shirt!
Would heartily recommend visiting if you're within travelling distance. You're bound to pick up a bargain piece of fabric sewing joy.