Incorrect handling & delivery times
I placed an order on 27th April with all items stating as being in stock with 2-5 day handling time. To date (18/05/26) I am still waiting for one item that isn't going to arrive at Minerva until next week.
I had to contact them repeatedly to ask them to send the items that were in stock to me.
18 May 2026
Unprompted review
Reply from Minerva
Hi Dawn,
We are very sorry for the delays you experienced with your order and that you needed to contact us to get the items in stock sent out to you. We have now updated the handling times for some of our products on site to better reflect the fact that a small selection of products do come into us from an external website. We can only apologise that this was not clear when you placed your initial order.
All the best,
Gavin at Minerva