E Putland

Minerva used to be good, but recently they’ve gone right down hill. They’ve let me down badly a few times this year, once when I had a 30k contract to fulfill. I’d sampled the fabric, checked stock, sent the sample to the client. Once ordered it was delay, delay, delay, with little to no communication. At one stage I was told they were waiting for new stock, I asked as I’d waited so long could I have my priority postage fee back, as a courtesy, unbelievably they refused! After further delays they then just said no, we haven’t got it *shrug*.
When I could get through to them, the woman in the office was disinterested, abrasive and at times positively rude.
As a professional I just can’t work with them if they are going to be that unreliable and unhelpful.
Very poor. Avoid.

Great company. What I needed arrived on time and the company’s driver was lovely (no courier company mess ups to have to deal with either).

Beautiful backpack, which receives lots
of complements. Gorgeous print, Into the Woods. Love it.

Lovely specimen arrived. Healthy, well looked after and a good size. Packaging was practical, sturdy and compostable. 10/10

Terrible service. Avanti have let us run out of gas entirely. The order was put through on the 8th, we are out completely now. They have given me a date of the 26th.
Customer service are unhelpful, dismissive and unmoved that I have an unwell 82 year old here.
They've got one job...
Appalling. AVOID.