mitid.dk Reviews 

When trying to create a new Mit Id the app basically doesnt work properly. Very hard to get a scan done on ID and when entering all data manually it doesnt work. Fix it!

Det minder fuldstændig om George Orwell's 1984 . Kan også sammenlignes, med The Eagels sangen - Hotel California - You can check-out any time you like. But you can never leave.

The App based registration process is a total s***show. The developers seem to be incompetent slackers who parasite on taxpayer money.

Sikke dog en omgang kontrolsystem
Kommer til at tænke på den gode bog The psychology of totalitarianism

An embarrassing app. Waste of time and energy in vain. It was really frustrating to waste over an hour of time to get a photo accepted, and in the end, be unsuccessful. I will now have to book an appointment again at Borgerservice.

This app is terrible and has never worked. I live in the US and have tried everything possible and even bought a new phone twice to make it work. I have called the technical support few times and every time you get down from being 89 or more in the que you are cut off. Start all over again.
Because the system in not working, I can not submit the famous "leveattest". Resulting they stop the pension and ATP. They do not accept it sent vie emall or post. It is only12 month ago, I had a major brain surgery and this is giving me so much stress.
It is now my plan to write to the Ombudman and take it further. I would like to know if this is deliberately, so they can keep peoples ATP and Pension.... just wondering if others have been thinking the same. Denmark claiming to be high in tech, why can they not deliver better and make an app that work. With so many complaints, why are they not improving the app.

- You can't opt out of this app. Every resident in Denmark is now visible to either Apple or Google
- You can't opt out of the app getting access so your camera
- You can't opt of the loud haptic sounds
- Yet another PIN you have to remember
- Want to log in to a page? Have to authenticate. Look at a bill? Authenticate. Pay the bill? Authenticate again.

It's shocking that in a country that prides itself on direct democracy we have to take to trustpilot of all places to vote on this failed project.

I do not live in Denmark and do not have a Danish passport. I do have a dansk cpr nummer. I have been trying to set up MitId since last October. I even went to such lengths as to get a new passport because every time I tried to set up MitId using my Samsung Android phone, it kept telling me it did not recognize my face image. New passport arrives...yay! I go through the steps again, it recognizes my face. But that is generally as far as I get. Sometimes still, it tells me it does not recognize my face, other times it tells me that the password I have chosen is already in use, and other times it just tells me something went wrong, and gives me error code 3d261538 whereupon I can click on 'GET MORE HELP' and this takes me to the website where I have to log in to get more help (!!). The app crashes every time I try to set it up. The only way to get help from MitId is to be logged in....seriously?? Oh yeah, another solution is to make an appointment at a Kommune Kontor and show up in person. I live in Canada, so maybe I can just buy a plane ticket, or??? Super, super frustrating. I am in desperate need of getting in touch with some services in Denmark, including my bank.

Med det kæmpe budget I har, hvorfor kommer der så ikke MitID-app til Apple Watch asap?

Technical issue: Chrome browser the past month has had technical issues when log-in using MitID for borger.dk, banking and government mail (e-boks.dk). A blocking issue that entirely doesn't allow me to logging in from my PC using my phone's app and browser.

MitID, represented by customer rep LH, took the call. Immediately the person is tired, unappreciative and uncaring. And very quickly it becomes apparent that the individual is also woefully underqualified for a person with previous experience with customer service as a technical supporter for a major bank. The rep has no idea about how a browser works or a computer it is clear. No problem I think and explain the challenges and would expect a 2nd line supporter to take the call. The communication breaks down within 3 minutes and the rep is angry, frustrated and not allowing any other technical person to help out as "I can just use another computer" and "we don't give that kind of technical support here" as she eloquently puts it.

Their technical support line offers me the options to:
a) re-install my browser (instead of walking me through my settings, data and admin privileges)
b) "talking to some technical person that knows something about computers" exactly as it was put
c) write an email to support and ask for help

I started as number 39 in line, and 40 minutes later I get yelled at, told that my technical support inquiry is not supported by their technical support department.

It is VERY clear that MitID does not care about solving actual issues, and more about handling the number of their support backlog items so they can report "resolution" to their superiors.

For people trying to register for the first time the app crashes literally every step of the way which forces us to drive all the way to commune- it’s literally useless. Can’t believe apps like that still exist in XXIst century

I tried a dozen times to install MitID v3.1.1, obtained from Google Play Store, on a Samsung Galaxy S21 FE running Android 12. I am EU citizen, have a Danish CPR number and a pretty new passport with chip.
The installation always failed, at different steps of the process. Sometimes an error appeared immediately after I had put in an ID of my choice. Strange enough, I started over again, tried the same ID and was told that the ID chosen is already in use. This "in use" refers obviously to my previous attempt (which had resulted in an error) because I had typed in IDs which hardly anybody else would have used. Sometimes the system only responded "please try again" or "close App and start again", sometimes an error code was provided (e.g., 3d261538) but no explanation of the code.
My conclusion is: The developers of MitID act like many developers nowadays: They put a beta version on the market and wait for the customers to debug it. The incomprehensible error code confirms this. I only hope that NemID which worked for me perfectly for many years, will remain active.

Impossible to use on a phone from Mozilla Firefox.
I consistently get the following message:
"You cannot use MitID in a browser inside an app, or a browser in incognito mode." when I try using mitid on my phone. I use Firefox as a main browser, and the app seems to work only with chrome and safari. I am neither in incognito or on an in app browser or whatever. Please fix this

If I could, I would have chosen 0 stars!
This is the worst service I've ever used. I've once traveled abroad, had my credit card cloned and people using my money and that was still a better experience than dealing with Mit.id.

- If you don't have a Danish Passport or a Danish driver's License this system is not made for you because it covers very limited EU documentation (which I'm not even sure is legal since ID cards with biometrics should be valid in all EU countries). So be prepared to be locked out of basic thinks, such as your bank account.

- If you are lucky enough to have the system activated, but for some reason forget your password, get your running shoes because you will be sent around in loops. Trying to reactivate or recover your password is another nightmare while once again... being logged out of your bank account and other important systems

Regardless of your case or situation what you can expect is:
- the worst customer service in Denmark
- a guessing game to find a number where you can talk to a real person
- Waiting in queue for over 30 min, with no guarantee that they won't hang up before it's your turn

Please hire service designers or great operation strategists because every single process you have is awful

It’s the 2nd time that happens the same thing to me.. I have all my credentials and I cannot reactivate the app when changed device 🤬The passport scan doesn’t work and simply all the rest either. Followed all instructions from the official website and it leads to a loop where I cannot verify anything and get a code. So unprofessional work with this app and it’s vey disappointing that decided to launch an app without taking into account the basics.

Just putting aside everything that is catastrophic about this garbage app, now they ask to scan the QR code when trying to login from computer, like it wasn't already super annoying enough, they added a fantastic new security feature! What if my camera doesn't work, should I buy a new SMART PHONE?! Genius!

Alt for ofte nede ift at det er en del af livsnerven i den digitale omstilling.

Fantastic new update that requires me to take a photo of a QR code on the screen of the phone I'm currently using. Calling customer support simply gives me an automated messsage about how much interest there is for their services and hangs up. This is the biggest scam of taxpayers money I've ever seen. Requiring us to have two devices at all times or else have no acces to health information, governments mail or our own bank accounts. What a disgrace.

How can such a sloppy & substandard app be the official government app to login securely to critical websites? This is a disgrace! I kept getting error or "app has crashed" messages and decided to reinstall the app in the hope this would fix the problem. Big mistake! During the re-installation process, the app is unable to match the id picture on my passport with the picture that is uploaded after I have scanned my face. I cannot believe there are no better app developers in Denmark!