MediaMarkt Schweiz AG Reviews 

7,976
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

The salesperson was knowledgeable about the products and provided good insight into the products we were looking into. The delivery of the refrigerator was extremely smooth and quick. Everything was d... See more

Rated 5 out of 5 stars

Everything, from account creation to delivery of the product that I ordered went smoothly and efficiently. I have not bought many items from this company before, but I will certainly be popping them t... See more

Rated 5 out of 5 stars

The trust that the company has for the client is unmatchable. online purchases has been made easy that it makes no big difference ordering online and showing up at the store. selection of payment me... See more

Company replied

Rated 1 out of 5 stars

Horrible service!! top level of horrible customer service on MediaMarkt Basel SBB. Spent there 30 minutes watching sales people talking to each other instead of serving customers. Then I asked for an... See more

Company replied

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4.4

Excellent

TrustScore 4.5 out of 5

8K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(7,976)

1,545 reviews in the last 12 months

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Rated 5 out of 5 stars

Completely satisfied and pleasant

The salesperson was knowledgeable about the products and provided good insight into the products we were looking into. The delivery of the refrigerator was extremely smooth and quick. Everything was done in 15 mins, and the delivery staff were really friendly. Overall, it was a pleasant experience

4 July 2026
Unprompted review
Rated 1 out of 5 stars

Poor delivery times

Waiting for a delivery for a week now. Online shop showed available at the time of ordering with delivery next working day. Technical problems, yeah right. Back to Interdiscount.

4 July 2026
Unprompted review
Rated 1 out of 5 stars

Horrible service!

Horrible service!! top level of horrible customer service on MediaMarkt Basel SBB. Spent there 30 minutes watching sales people talking to each other instead of serving customers. Then I asked for an iphone 16e and been refuse to get one without cover. If I want to buy a phone, and only phone I should be able to get one. But to reach the point of buying anything I had to bother them. Then I orderded online Aircondition, paid and later that day they storno my order as they run out of stock. But still have not received money back. Stay away from this total horrible non-customer oriented store. Nightmare.

24 June 2026
Unprompted review
MediaMarkt Schweiz AG logo

Reply from MediaMarkt Schweiz AG

Hallo Martin, wir bedauern sehr, dass wir dich enttäuscht haben und du eine solch negative Erfahrung gemacht hast. Bezüglich der Stornierung, welche erst gestern gemacht wurde, solltest du bald dein Geld zurück bekommen, es dauert in der Regel zwei Tage. Bitte schau doch morgen nochmals in dein Konto.

Liebe Grüsse, dein MediaMarkt Team

Rated 5 out of 5 stars

Focus on customer, best service and best experience

Technical support and custome rexperience:
The team's focus on customer support and making my experience as seamless as possible, was impressive. I am a foreign coming into the country and not speaking German, and the team's effort to talk with me in a language that it is not their native language was amazing. All clearly explained, best solutions that adjust to my needs were always provided. Amazing experience

20 June 2026
Unprompted review
Rated 5 out of 5 stars

A Complete Win

Everything, from account creation to delivery of the product that I ordered went smoothly and efficiently. I have not bought many items from this company before, but I will certainly be popping them to the top of my list when considering future purchases.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service and product highly…

Amazing service and product highly recommended

17 May 2026
Unprompted review
MediaMarkt Schweiz AG logo

Reply from MediaMarkt Schweiz AG

Hello Shannon, thank you very much for your great feedback. We are delighted that you were satisfied with both our service and the product. Your recommendation means a lot to us. Kind regards, your MediaMarkt Team

Rated 5 out of 5 stars

Samsung TV

speedy, trustworthy, good price

24 May 2026
Unprompted review
MediaMarkt Schweiz AG logo

Reply from MediaMarkt Schweiz AG

Hello Corina, thank you very much for your positive feedback. We are glad that you were satisfied with the fast service, trustworthy support and good prices. Kind regards, your MediaMarkt Team

Rated 5 out of 5 stars

Man like Yannis and the rest of the…

Man like Yannis and the rest of the team like Virginie and whoever that other girl was, never got her name. Also matey on the phones working with Salt, also had boss vibes. Felt like I was an F1 driver at the pits and they come through and upgraded a man ASAP yesterday. Sure I ll be back to break some bread. Hamdu

16 May 2026
Unprompted review
MediaMarkt Schweiz AG logo

Reply from MediaMarkt Schweiz AG

Hello Max, thank you for your awesome and energetic feedback. We are thrilled that Yannis and the whole team made your experience such a positive one and helped you so quickly. We look forward to welcoming you back again soon. Kind regards, your MediaMarkt Team

Rated 5 out of 5 stars

Verry friendly and competent service

11 May 2026
Unprompted review
MediaMarkt Schweiz AG logo

Reply from MediaMarkt Schweiz AG

Hello Adrian, thank you very much for your positive feedback. We are happy to hear that you were satisfied with our very friendly and competent service. Kind regards, your MediaMarkt Team

Rated 5 out of 5 stars

Service and choice

14 May 2026
Unprompted review
MediaMarkt Schweiz AG logo

Reply from MediaMarkt Schweiz AG

Hello Giuliana, thank you very much for your positive feedback. We are happy that you appreciated both our service and our product selection. Kind regards, your MediaMarkt Team

Rated 5 out of 5 stars

Amazing staff and support

Amazing staff and support. I am new to Netherland , Youssef was very courteous and ensure the buying process goes very smooth. He did paper process really fast and did get me my new connection quickly.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Great products

I’ve have brought so many items from MediaMarkt, great company fantastic selection brilliant prices and super fast delivery

3 May 2026
Unprompted review
MediaMarkt Schweiz AG logo

Reply from MediaMarkt Schweiz AG

Hello Kevin, thank you very much for your amazing feedback and your loyalty. We are thrilled that you enjoy our product selection, prices and fast delivery service. Your support means a lot to us. Kind regards, your MediaMarkt Team

Rated 5 out of 5 stars

It was easy to find a product and the…

It was easy to find a product and the description was good easy to pay and order and delivered the next day, the only thing was the communication between the delivery and myself on when my product was arriving, a little more accurate time of delivery would have been helpful.

30 April 2026
Unprompted review
MediaMarkt Schweiz AG logo

Reply from MediaMarkt Schweiz AG

Hello, thank you very much for your detailed feedback. We are pleased that you found the ordering process easy and convenient and that your delivery arrived quickly. We also appreciate your note regarding the delivery communication and timing. Your feedback helps us improve our service further. Kind regards, your MediaMarkt Team

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