United Kingdom
Review of MediaMarkt Schweiz AG
Amazing service and product highly recommended
Reply from MediaMarkt Schweiz AG
Hello Shannon, thank you very much for your great feedback. We are delighted that you were satisfied with both our service and the product. Your recommendation means a lot to us. Kind regards, your MediaMarkt Team
Review of Beds.co.uk
Although the bed itself is lovely, the delivery was appalling. Granted they used a 3rd party delivery service but the experience with customer service was equally as bad.
My bed arrived at 7:30am, after booking assembly they refused to do it. They he driver was rude and confrontational about it making me uncomfortable. He refused to help me bring the bed in the door although I explained I was injured and lived with my elderly parents. He also refused to wait while I tried to contact customer service, saying they open at 9am. Even though he knew they opened at 7am. As he left he said they would send someone else out later today.
Once I got in touch with customer service to explain they said the assembly was booked and should have been done. They could rebook it for 2 days later, although my room currently had no bed in it, I couldn’t wait.
I have now had to pay £65 for assembly where they have offered to pay £21.50 towards it.
Such an awful experience, although I appreciate that the assembly was free and not paid for, this shouldn’t meant it’s free assembly when it suits them?
The compensation and solution is not acceptable and I will not be recommending beds.co.uk to anyone in the future. There are better companies out there with better customer service.
Reply from Beds.co.uk
Dear Shannon,
We sincerely apologise for the inconvenience you experienced with the delivery and assembly of your bed. We strive to provide excellent service, and it is clear we fell short in this instance.
We are very sorry to hear about the behaviour of the delivery driver and the refusal to assemble the bed as booked. This is unacceptable, and we will be taking strict action to ensure such behaviour is not repeated. We understand the importance of timely and courteous service, especially when our customers rely on us for assistance.
Please accept our deepest apologies for the distress this situation has caused. kindly reach out to me directly on resolutions@beds.co.uk so we can provide a suitable resolution to this.
Thank you for bringing this to our attention.
Best regards,
Zain F.
beds.co.uk Customer Satisfaction Team
Review of Veronica Giudice, Specialist Bariatric Dietitian
Veronica is absolutely lovely! Very professional and approachable, I felt so looked after and at ease pre and post surgery. Highly recommend Veronica as a dietician and to help you with your goals
Reply from Veronica Giudice, Specialist Bariatric Dietitian
Thank you again Shannon