Media Markt Deutschland Reviews 

Update from my post!
Up until now MediaMarkt Team are only sending me automated answers. "We are doing our best blah blah blah...!

But no money refunded no nothing.

My experience was very bad, I had to wait for a long time to buy the phone because the staff of Media Market is not helpful at all, I told a staff member that I want to buy this phone, then she said that I sell only Samsung products… I said okay, then I started looking for another salesman but I was not able to find anyone quickly, even when I found one he ignored me, but when I tried to talk to him again he asked me to wait for 2 minutes, after making me wait for 2 minutes he started showing the product to the customer who came after me, that guy's name was probably Kevin. Finally I went to a freenet counter and that guy helped me, I thank this guy a lot, but the salesman of Media Market are not helpful at all.

Great Staff Worker's at MM

Alles ohne Probleme

Good staff, good service, good advice perhaps more smile on face it could bring to the client a best satisfaction.
The exception is the girl whom receive us (for our withdrawing) She was PERFECT and PROFESSIONAL

Two times rejected my order without any reason, blocked my money for few days due to refund. Terrible seller, would never recomend.

Super gut, Nette teams

I had a very good shopping experience with MediaMarkt. The ordering process was easy, the product arrived in good condition, and everything worked as expected. I am satisfied with the service.

I placed an order with store pickup because the item was advertised as being available for collection today. I specifically chose this option because I needed the item today.
The entire day has now passed, and it is almost 8:00 PM. I have not received a pickup confirmation, any update on the status of my order, or a response from customer service.
I contacted customer service multiple times throughout the day and sent several messages asking for clarification. Despite this, I received no reply whatsoever. What is most frustrating is not even the delay itself, but the complete lack of communication. If there is a problem with the order, customers should at least be informed.
Advertising a specific pickup day and then providing neither the product nor any information about the order status is unacceptable. Based on this experience, I cannot recommend ordering from MediaMarkt if you are relying on the stated pickup date.
I hope MediaMarkt Leipzig will review this case and improve both its communication and customer service processes.

Update:
Since posting this review, the situation has become even more disappointing. After spending the entire advertised pickup day waiting for a collection confirmation that never arrived, I finally received an email at around 10:00 PM informing me that the item had only just been dispatched and would likely arrive in 1–2 days.
This means the item was not even send yet, so it could be available for pickup on the day Media Markt announced.

What is particularly frustrating is that I contacted customer service multiple times and sent three separate messages requesting clarification, yet received no response. Instead of addressing the issue, MediaMarkt's public response to this review asks me to send yet another email and repeat all the information I have already provided.

As a customer, I should not have to repeatedly chase updates and resend the same complaint through different channels. Delays can happen, but poor communication and the lack of accountability are what have made this experience so disappointing.

Update (25.06, 09:00), I still do not know when my order will actually be available for collection. I have contacted customer service multiple times: sent three separate messages regarding this issue. Despite this, I still have not received a clear explanation, an apology, or a confirmed pickup date.

What should have been a simple order has now become a matter that has required repeated follow-up over four days. The most frustrating aspect is no longer the delay itself, but the lack of communication and transparency.

Final update (26.06):
I finally received the pickup confirmation today, two days after the originally advertised collection date.
Unfortunately, during those two days I never received an explanation, an apology, or any proactive communication about the delay. Despite contacting customer service multiple times, I was never given a clear update on when my order would actually be available.
The pickup itself was quick and convenient. The store was easy to reach, collection took only a few minutes, and that part of the experience was handled efficiently.
What left a disappointing final impression, however, was that during collection I was immediately offered a three-year extended warranty for the product, yet no one acknowledged the delay or apologized for the inconvenience. After four days of having to repeatedly seek information about my order, a simple explanation or apology would have been appreciated far more than an additional sales offer.
The pickup process itself was good, but the overall experience was overshadowed by the missed pickup date, the lack of communication, and the absence of any accountability for the delay.

No progress for my ticket even after several remainders.
I get same repeated AI generated responses without any resolution.

Cash back offer is a BIG SCAM from mediamarkt and Saturn. Do not go for it.

Meine Bestellnummer lautet: 1300033080391.
Meine anfrage nummer: 260524-000908.

Delivery time...gives you a date before ordering, after the order it changes completely... it dosent make senses

The support team were very patient and helpful. They can communicate in German and English really well.

Ordered, paid and picked it up, toooo easy.

It’s a good thing that you usually check out the customer opinion I hope it get solved

I bought an apple iphone 13 on march 2023 by Media Markt and bought the apple care insurance (trade square). I dropped the Iphone and the camera behind crashed on july 2025. I contacted square trade for the repair. They told me it takes 20 days and they give no replacement/ back up phone during the waiting period. The other alternative they gave me last year, was to get a refurbished phone by the time I sent my phone to repair, same day.
However i had to pay 100€ for it and had to wait at home for 2 days for the exchange. Since I have to work at the office I never found a good day to plan it last year.
This year (yesterday) I called them again and decided to resume the process, by paying 100€ and getting a refurbished phone the same day. They said this option doesn’t exist and I had to send for repair for 5 to 7 days. Same thing, no back up phone is available for me during the period.
This is no option for someone who needs her phone every day. So I do not recommend this service. Is useless.

It doesn't provide any guarantee and approval to its Marketplace sellers.My phone's motherboard burned in 1 year and the contact info that MediaMarkt offered were all not existing:email,no respond,phone number gave a "The phone number you are trying to call is not existing" message....And the customer service said they have nothing to do with the seller,so no service can be provided to me.Why they allow any seller with fake phone number to sell on their platform?!

I was looking online for a washmachine and found what I was looking for : Price 329 € ! After giving it a little consideration I wanted to order and suddnly the price was 689 € !!!!! Today, 1 day later the Price is 756 € !!! I really was chocked !! Too bad for Mediamarkt coz I ordered it now trough OTTO : same machine for 348 € !