Maisons du Monde France Reviews 

2024, I purchased a product worth 1480 Euro, arrived damaged, and Maisons du Monde requested me to keep the product and they will grant me a €150 voucher as a goodwill for not returning it. Unfortunately, what followed was nearly two years of frustration.
I was first told that I could collect the voucher from the Saint-Louis store. I visited the store several times but never received it. Later, customer service emailed me a voucher that had already expired, making it impossible to use. I returned to the Saint-Louis store with that voucher, but it was rejected because it was no longer valid.
Despite numerous emails, phone calls, and store visits, the issue was never resolved. Instead, I kept receiving contradictory explanations. I even provided evidence showing that the voucher they sent me was already expired when I received it.
As a regular Maisons du Monde customer, I find this experience extremely disappointing. A company should honour the compensation it promises instead of making customers spend years chasing a resolution.
THEY ARE SCAMMING CUSTOMERS

N’ACHETEZ RIEN POUR CETTE ENTREPRISE

J’ai passé une commande de plus de 5000 euros, et la livraison est arrivée endommagée. Le fournisseur m’a immédiatement dit que je l’avais endommagé, quand je l’ai déballé (faux), je crois maintenant qu’ils savaient qu’il était endommagé avant de me l’envoyer. J’ai contacté l’équipe du service client de Maison du Monde qui a fait preuve d’une incompétence incroyable (Name:Céline, responsable de la valeur client) qui aurait enquêté sur l’affaire.....sans même me contacter..... une blague absolue. Le MDM ne peut pas s’en éloigner. Vous êtes prévenus. Valeur client ..........qui est valorisé Je sais qu’il faut engager des poursuites judiciaires contre eux pour régler l’affaire... SOYEZ VIGILANTS

DO NOT BUY ANYTHING FOIR THIS COMPANY

I placed an order over (5000euro) and the delivery arrived damaged. The supplier Immediately Said I have damaged it, when I unpacked it (untrue)I believe now that they knew it was damaged before they shipped it to me. I have contacted the customer service team of Maison du Monde who have demonstrate unbelievable Incompetence ( Namley Celine Customer Value Manager) who has allegedly investigate the matter…..yet without even contacting me…..absolute joke.

MDM cannot distance themselves from this. You have been warned.

Customer value……….who is valued

I know have to take legal action against them to resolve the matter…BE AWARE

The worst delivery/customer "service" company in Lausanne. We bought 2 x "Lilo" sofas (2 seater and 3 seater) in February (from Crissier, Vaud) and was told delivery would be mid May! We spent over 2,000 Swiss Francs. Last week we were sent a note from "Swiss Post" (a post & packaging company, not a delivery company) to confirm the date and any other "useful information". We explained our apartment (upper ground floor) gave the size of the elevator (quite large!) and how to deliver to the garage at the rear of the property - date of delivery 2nd May. The day before, we dismantled/destroyed our existing sofas and took the to the decheterrie and sat on our balcony Friday night. Saturday morning, the delivery arrives with 2 men, who refuse to take it up the stairs or in the elevator and leave it in the garage - i.e. refuse to "deliver" it. We went to the store in Crissier to explain/complain and they said there was nothing they could do on a Saturday and someone would contact us on Monday. Today, we receive an email saying there is no-one who can deliver it (all they need to do if lift it over our balcony - needing 4 strong men and plenty of rope) and they will come and collect the sofas (still unwrapped) and reimburse us. End of story. No attempt to complete the delivery, no recompense with the trauma it's caused, no compensation for the fact we destroyed our (perfectly okay) sofas in preparation for their delivery. So my advice would be - if it doesn't fit in the back of your car DO NOT BUY FROM MAISONS DU MONDE - they do not give an sh1t about you. Once you've left the store, you're no longer their customer. We are absolutely raging about this.

The storage ottoman is a beautiful deep blue and feels very soft. It's perfect for hiding my extra blankets though the legs were a bit tricky to screw in straight at first

Twice we have placed an order for a TV stand. Twice we have been annulled or postponed.
Customer service online is useless in helping out.
The first order supposedly was in a fire the same day as our delivery date. No offer to help with a new order, no compensation for us having to start all over again.
Second order on 31/3 was confirmed to be delivered within three weeks, I e no later than 21/4. So with that in mind we dared ourselves to yet another time try this company.
In the confirmation email it states that delivery will be between 24/4-5/5. It may not seem like a long time to wait but the assistance and support is absent.
How many times can you say you are sorry and blame it on the transporters rules and regulations?
The store in Cap 3000 with its staff are fenomenal thank god. Customer service is a huge disappointment.

The staff are incredibly helpful and friendly. The products on display are plentiful and beautiful. I love shopping here.

Bad quality of the furniture. When you claim they try to skip your complain not answering. At the end they skip their responsibilities. I would recommend people to buy furniture in others stores. There are plenty with better designs, better quality and better after sales service. I will never buy again anything from them. NEVER

The staff were very helpful. We bought a lot of household furnishings and they helped me bring glassware to the counter. They also called another branch when they didn't have stocks of what I wanted.

How is possible a company ignore their clients?
Bought four chairs, but were too big ( unfortunately, the chair didn't have all the measurements, which would avoid all this problem).

Called to the phone number at their site to start de return policy, BUT I WAS ADRESSED TO THE CHAT. Why do you have a phone number if it doesn't work?
At the site we are putting on hold for hours and hours an nobody answers or care!
In the end, the one 1 month return policy pass by without send chairs! How am I supposed to do it if nobody answers??

Do I need a lawyer to resolve this? It seems! I can't have at home 4 chairs that don't fit in on my table!
Completely useless company.
If you buy from them, be aware that I you have a problem no one will assist you!

Nerver more!!

Without hesitation, I can truly say that Caroline(a sales associate
in Grasse) delivered extraordinary customer service. She was able to assist and guide me, with absolute expertise, finally enabling me to make a decision and place my order. Her patience, professionalism and understanding made my experience a delightful one

This company is the same in France and Spain. Poor quality and poor customer care.

Do NOT buy anything on the Maison du Monde website from their 3rd party providers. I ordered a rug, was sent a completely different rug, and was told that I had to work it out with the 3rd party company Livabliss - and of course - Livabliss won't make it right. I have contacted Maison du Monde repeatedly and sent photos of the ugly rug that I didn't order, and they ignore me.

I bought a bed from Maisons du Monde back in March when I moved house and was really excited about it because I loved the design. Unfortunately, the quality turned out to be much lower than expected — the bed frame broke right down the middle after just a few months.

I first reached out to their customer service at the end of August, expecting a smooth resolution given its in the guarantee window the brand’s reputation. However, it’s now December, and I still haven’t received the promised refund or even a collection of the broken bed.

I’ve contacted their support multiple times, but all I ever get are replies saying the case has been flagged as urgent, with no real action taken. I even offered to reach out to the carrier to arrange pick up but the number provided isn't valid. The whole experience has been severely disappointing and incredibly frustrating. For the prices they charge, I expected better quality and customer service.

I like it， THE PRODUCT IS GOOD

Despite several email exchanges and a telephone conversation, I have unfortunately not received any follow-up or concrete response. I specifically requested the creation of a business account and even submitted the required information twice, yet no action has been taken.
This lack of communication is highly disappointing and not what I would expect from a professional company. The experience has been unnecessarily frustrating, especially considering the time invested in trying to reach them. Clear communication and timely support are essential when establishing a business relationship, and unfortunately, this has not been reflected in my interactions so far. Regards, Dr.Veerander Ghotra

Nice staff, the range of products is wide, the quality of products is high, whereas some prices are surprisingly friendly.
Lifted atmosphere of premium design store.

The place has a large and fine collection of furniture to present to clients. The hostess, Deborah, was competent, nice and client-oriented - very helpful.

I bought a wardrobe from this company and requested a return within their stated policy. Four months later, I’m still waiting. Despite multiple emails and calls, I only get generic replies and broken promises about arranging collection and issuing my refund. No pickup, no timeline, no accountability.

In my experience, this has been the worst customer service I’ve dealt with: slow responses, no clear process, and no follow-through. I wouldn’t recommend ordering here—if anything goes wrong, you may be left chasing them for months like I am.