Maisons du Monde Reviews 

Sadly, the customer service is horrible. Rude, inefficient, problematic. I tried a return, with abysmal instructions I brought back the table, confirmed with the deposit it was picked up, updated customer service every step. After 45 days of not receiving the money back, following up every week, each time met with no response or a different excuse, they had a courier come to "pickup" the item that had been picked up the month priort.

I have ordered 4 pieces of furniture in the online store. 3 of them were shipped on time. The 4th piece, which is apparently is coming from a third party is now two weeks late. The shipping company can’t find my house,and there is no phone number to contact them. I called MdM - they told me to use chat option on their website. On the Chat i was told to contact their reseller. My arguments that I bought the item from them and do not want to deal with the third party didn’t help.

Do not trust this company. I placed a large order and the delivery kept getting pushed back. Finally I asked for a full refund, not trusting that I would ever receive the furniture. After 8 months and many emails and phone calls, I only have partial repayment. They still owe me €600.

Stay away from this company,is the disgrace of companies.
I order at 28 November 2025 nothing happened until i was searching how to communicate at 20 December, I've found a live chat cause they don't reply on email just to inform me that i must pay fee40€ and 10€ tax to get my product.i've ask for refund my money at 5 January 2026 and still waiting,its 31/01/2026.make your self a favour and stay away.

My experience with Maison du Monde and their partner Balao Shop has been extremely disappointing.

After assembling the sun umbrella, I discovered that one of the support rods was already broken upon delivery. I contacted customer support immediately, providing the order number, a clear description, and photos as evidence. Despite this, the case dragged on for more than a week without resolution, and I was even asked the same question twice on different occasions, despite having already answered it clearly.

Worse still, after only about one month of use, the fabric of the umbrella started to deteriorate and tear. In addition, oil stains from the hinges leaked onto the fabric, permanently damaging it. We provided both photos and videos clearly documenting these issues.

Despite this clear evidence, Balao Shop claimed that we were lying, and Maison du Monde chose to side with their supplier instead of the customer, dismissing the documentation we submitted. This felt deeply unprofessional and disrespectful.

As a customer, I expect:
• Defective products to be taken seriously
• Submitted photos and videos to be reviewed objectively
• Not to be accused of dishonesty when clear evidence is provided
• A reputable brand to take responsibility rather than deflect blame

Instead, the experience was marked by denial, poor communication, and a complete lack of accountability. For a brand positioning itself as premium like Maison du Monde, this level of product quality and customer service is simply unacceptable.

Summary:
Defective components on delivery, rapid material failure, oil leakage damaging the fabric, ignored evidence, and a customer accused of lying. This experience has seriously damaged my trust in both Maison du Monde and Balao Shop.

Maison du Monde is supported by such a poor delivery service.

I am leaving my review to express my deep frustration and disappointment regarding the handling of my order. Since December 3, 2025, following the delivery of my new bed, the original bed has remained in my living room, causing significant inconvenience. Despite THREE follow-up emails, no action has been taken to resolve the situation. NO reply, NO acknowledgement of email, NO professionalism.

The delivery service has proven to be completely unprofessional. The team assured me that they would return to collect the original bed, but they disappeared without providing any explanation, leaving me with an unresolved issue.

Maison du Monde needs to be BETTER and provide FULL customer service. Zero on replying to issues, zero on delivery.

Made 1 order, thay have been able to deliver the same object twice, broken.
At the moment I'm waiting for them to collect the broken table (1 month has passed). They finally scheduled the day for collection after I've literally spent half a day on the phone shouting at the support to have a contact with a manager. They didn't show up nor contacted me as they told me they would. A nightmare of a company. Make me want to puke.

Beware! I just bought an article (armchair-sofa bed) which was super cheap compared to other sites and got happy, promotion was timed, so I hurried. When trying to reach the company, it only had a personal email. When i sent my message, I got "no page found". No picture of product in my email confirmation. Very basic text, suspicious. It does not look right at all.

I ordered a table which turned out to be so heavy the delivery guys couldn't lift it. It took 3 weeks to get it collected and I am still waiting for my money back after 19 days. The whole experience has been very time consuming and disappointing. I would not buy from Maison du Monde again.

If I could add minus 1 I would. After waiting 6 weeks and having chased 20 or 30 times I eventually found out they had cancelled my order. I don';t think I would ever have got a refund (which I still haven't received) had I not kept on and on chasing. Please do NOT order from this website. Without doubt the worst retailer I have ever ever dealt with

I ordered three settees for the garden in April but they were unable to deliver in time. I asked them to re-deliver after the 7th July when we were back in Italy. This did not occur and they said they would now initiate the delivery, eventually arriving 10 days later after multiple phone calls. However, we were missing one of the three settees. I queried this was told I had to confirm the delivery (presumably to check my honesty) by photographing the bar codes on the cardboard boxes (which were in recycling a week earlier). I took and sent photographs of the two settees I had. The delivery company confirmed that they did not have the third settee, but MdM insist that they have to confirm this themselves. Two weeks later and all I am told is that I have to be patient. I doubt I will get my 529 euros back for the missing furniture. Beyond dreadful.

It is impossible to make a return, even if it is free of charge and easy to do as indicated online. They never answer the mail and never send the label for the return. It is a con. E una truffa. Never buy online

Very bad service! Order had never arrived. Waited two months for it and we ended up by not receiving any item of our order. So bad!!! Do not order online.

customer service is very hard to reach. They offer refund if the product has defects.

Excellent experience, we ordered a sofa that arrived earlier than expected, very comfortable and beautiful. The delivery guys were pleasant and everything was excellent.

We ordered a piece of furniture from a third party manufacturer which has been delivered after more than 90days against expected 30. The quality of the product is dreadful: cheap materials, broken details, different from the one advertised
Stay away from Maisons Du Monde, they cheat on product quality and service levels

I spent over $10,000 with this company and they charged my credit card on 25 November 2024. While three of the items have been delivered, the bulk of the items haven't. They have no way to reach out to them with problems and seem to have no interest in resolving the issue. You can't even email someone! I've taken to filing a dispute with my credit card company. While much of France has moved forward with excellent customer service, Maisons du Monde seems to be stuck in 1980s France. I'll be taking my business elsewhere.

ecom really NOT clear.
i placed a single order with multiple items. I discovered later on that after the check out the order was split into separate orders with different sales conditions (i.e. different delivery arrangement).
some items have been correctly delivered to the delivery address I chose, others I had to collect at the store.
Very unclear and definitely not user friendly ecom.
The support team is definitely not polite and very arrogant.
Shopping at Maisons du Monde ecom turned out to be a very unpleasant experience.

We ordered garden furniture on Monday and got a notice it would be delivered at a certain time on Friday. It didn’t come. Tried phoning and the person hung up as soon as I asked if he spoke English.Tried emailing with no response. Contacted the shop where we placed the order and they couldn’t help. Got notice it would be delivered on Monday. It didn’t come. Then got notice it would be delivered on Tuesday and finally it came. Delivery driver threw our furniture out of the van onto the ground and drove off shouting’No speak English.’ Terrible service. Would not advise anyone to buy from Maisons du Monde where delivery is involved