Montana West World Reviews 

1,182
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 821 reviews, reviewers had a great experience with this company. Customers frequently praise the attractive designs, noting that the purses and wallets are exceptionally well-crafted, highly durable, and finished with quality hardware. Many people also point out that the customer support team is extremely responsive and helpful when handling order questions or missing items. Though some reviewers were not happy with their purchases, mentioning that certain mystery boxes contained repetitive styles or items that did not match their personal preferences. A few consumers additionally noted occasional shipping delays, packages arriving with damaged goods, or unexpected strong odors coming from the materials.

What people talk about most

Product

Clients share positive opinions on product quality, praising the sturdy construction, excellent materials,... See more

Quality

Reviewers mention positive feedback about quality, frequently describing the purses and wallets as... See more

Order

Reviewers highlight ambiguous aspects of order experiences, reflecting a mix of satisfaction and frustration.... See more

Delivery service

Users describe ambiguous interactions with delivery service, reflecting a wide range of experiences. Many... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being prompt,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recieved my 2 Mystery Wallet boxes and was NOT disappointed.. The ladies wallet is amazing. And the best part, the exact color i was hoping for. The men's wallet was a long wallet. Beautifully made... See more

Rated 5 out of 5 stars

The anticipation is a killer...and the mystery boxes are filled with exceptionally well made items...worth every $$..OCMW

Rated 5 out of 5 stars

Part of my order was delayed/lost in shipping so Montana West sent me another item. Shortly after receiving one item, the second arrived. Jovie was very helpful in making sure I received my order and... See more

Rated 5 out of 5 stars

Every Montana West purse/wallet I have purchased is the best quality. When I’m out & about, I get so many compliments on my purse. My husband always checks Montana West when purchasing a gift for me!... See more


Company details

  1. Western Apparel Store
  2. Bag Shop
  3. Bags and Luggage Store
  4. Clothing Store
  5. Handbags Shop
  6. Jewelry Store

Written by the company

MONTANA WEST specializes in offering Western-style apparel and women's handbags. Our mission is to capture the essence of American Western culture and translate it into fashionable designs and premium-quality products. As leaders in Western fashion, we offer a diverse range of styles and trends to suit the needs and preferences of our customers. Our apparel and handbag collections seamlessly blend traditional Western elements with modern design concepts, resulting in unique and appealing products. Whether it's classic cowboy-inspired outfits or trendy Western accessories, we strive to showcase the charm and allure of Western life in every detail. At MONTANA WEST, we prioritize both design and quality. We use only the finest materials and employ exquisite craftsmanship to ensure that each item is not only stylish but also durable and long-lasting. As a brand dedicated to Western fashion, we are committed to providing our customers with exceptional products and outstanding service. Through our offerings, we aim to celebrate and promote the rich heritage of Western culture while empowering individuals to express their personal style with confidence.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(1,182)

835 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love my mystery boxes

I ordered, they were shipped quickly. One package was shipped from over seas, but my mystery boxes and bag were shipped from TX. I love the totes and Wallets I got in my mystery boxes. I fear I have become obsessed!

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Halloween Delight

I bought the Halloween bag and it’s just beautiful! It’s classy and plenty of room for all my carrying needs. Love this bag.

1 September 2026
Unprompted review
Rated 4 out of 5 stars

Finally! A CC bag that’s not $$$$$ or ugly!

Shipping was quick and without worry. Price and quality are on point. The purse is beautiful, sturdy and a statement. The concealed compartment is perfect for my 9mm. Lady Smith. One drawback is that it did not come with a hook and loop lined concealed compartment and a holster to secure the positioning of my equipment. With a simple modification, I use a holster from another concealed carry bag to protect and position. Had a little trouble with ordering, as I wanted the matched bag and wallet set, but ended up selecting only the bag, and the wallet is not available as a stand alone purchase. This is my 5th Montana West purchase and my first of their concealed carry line. Sold!

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Great company

I love all the purses I have ordered, even the 250th American shopping bags I ordered this last time. Ordering is easy and quick. Haven't had any issues and will definitely be ordering again, already have my eyes on a few things.😊

10 June 2026
Unprompted review
Rated 2 out of 5 stars

Received a “rate your bag” request…

Received a “rate your bag” request before my bags tracking has even been updated to shipped(still shows it hasn't shipped). How does one rate something they've yet to receive? Try again once you update the delivery information. Btw order placed 7/29/26 it is now 9/2/26

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Love all the purses

Love all the purses, wallets and backpacks I've received from Montana West. They have excellent customer service as well going above and beyond to fix an issue I had. Recommend the mystery boxes as well.

30 August 2026
Unprompted review
Rated 5 out of 5 stars

Ordering was easy

Ordering was easy, delivery was quick. I love this bag, it's beautiful and spacious. Just the right size. Very well crafted. These are the only purses that I buy now. Love them.

1 August 2026
Unprompted review

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