Mova Reviews 

Kickstarter for their new Auto Litter Box. Got 3, they work pretty well, love the idea.. But customer service got me screwed up. The litter sifters for 2 of them were faulty, working with customer service they wanted me to mail them the 2 $5 pieces of plastic before they would send replacements. So, not have working litter boxes for upward of a month or more. I've since rigged them to work passably, but still not as designed. And this took almost a month to figure out with customer service even after pictures and videos were provided. Just shite customer service policies for such small items. Using zip ties to hold it in place rather than going weeks without functional litter boxes. -.-

Avoid dealing with this company! I placed an order and within 2 hours decided to cancel. No option on the order for (what a surprise) and had to send 2 separate emails. 2 days later they shipped the item and have now said they will not refund without a good reason! Time to get the ACCC involved.

Dont ever use this company, I have had my mova p50 pro. 5 month after it is broken, and mova will not repair og replace

So after backing the Self Cleaning litter tray on kickstarter, we're told it would be delivered in October. After so many back and forth, at the end of November now they've somehow suddenly realised they cannot deliver to the UK and pulled ALL of pur products. Absolute joke of a company run by scammers and idi*ts. Do not buy from these scammers, also every review so far has said it either arrived damaged, not at all or missing pieces

Loved it at first… now I’m just disappointed

I ordered my MOVA vacuum back in May and when it arrived in June, I was in LOVE. This thing was my little cleaning hero — genuinely, it worked wonderfully and I was thrilled with the purchase.

Fast forward to October… the honeymoon is over.

It suddenly stopped working — won’t charge, won’t go online, won’t do anything except sit there like a very expensive paperweight. I’ve cleaned it thoroughly, changed the dust bags, swapped mop heads, tried different outlets and different rooms… you name it, I’ve tried it. Nothing.

What makes this even more frustrating is the customer service. I paid $850 for this vacuum and for the last week I’ve been fed the same line: “Your request is being escalated to the top.” Well, apparently the top moves slower than a robot vacuum stuck under a sofa because I still have ZERO support.

So, would I recommend it?
✅ For the first few months — absolutely.
❌ If anything goes wrong — brace yourself, because the customer service is a solid 0/10.

I’m just so disappointed. I wanted to love this vacuum forever… but clearly our relationship was short-lived.

The V50 was broken on the very first day. Now I am in and endless email communication with customer service since 5 days and I still don’t received a return label. They systematically circulate the same question over and over again, without giving return information

Really disappointed with this. It mops my carpets, spins the side brush on carpet even though I turned that feature off, gets lost and scuffs up my walls because it doesn’t seem to know where it’s going. I contacted mova support and I was a couple days outside the 30 day return policy and they will not refund me at all even for a defective product. I had them exactly because I’m sick of coming home taking off my shoes and stepping in wet carpet, and the escalated support guy said there nothing they can do because of the return policy. I wa having these issues before the 30 days were up, I wish I would have reached out sooner. Now I’m stuck with a vacuum and will ruin my carpets. Don’t get this unit, mova will leave you out to dry (or wet if you’re carpet).

I purchased the S 20 ultra pro robot vacuum. I’ve been using my vacuum for the last two months. I’ve started having some issues with the robot. The wheel fell off, and the engine is making a very strange noise. Reaching out to customer support is a nightmare. I went back-and-forth with them for two weeks. I sent my robot in for REPAIR and it came back worse. The noise was even louder. The robot was filthy Dirty with scratches and scuff marks on it.I reached back out to customer support again it’s been three days and I’m still waiting for a response. My next purchase will be with a reputable brand.

This review is about their customer support, not the product itself.

I purchased the Move 600 robot lawnmower. After some tinkering and fine-tuning, I got it working and now quite like it — both the mower and the app have been good so far.

However, it suddenly stopped fully mowing one of the zones, even though the app indicated the job was complete. I contacted customer support for help, but the reply I received appeared to be a generic, copy-paste response. Even worse, it wasn’t even relevant — they sent me troubleshooting instructions for a robot vacuum cleaner instead of a lawnmower.

When I pointed out the mistake, they replied saying they don’t sell robot lawnmowers, despite the fact that it’s clearly listed on their website and the support email I used was taken directly from their app.

Because of this, I’m concerned about the future of this product and what kind of support I’ll receive if I run into a major issue down the line.

The overall communication is poor. And I think that's systematic. I order a robot from Mova and nothing happens to the order status for 14 days. When I asked, I was told that I had to contact the delivery company, but they told me that mova had to get in touch. After I let customer service know, the device finally arrives, unfortunately too late. Now I want to send it back within the right of cancellation (Germany) and need a return label, but customer service is talking around the issue. We are now on day 3 and I still don't have a label

Discriminates against Portugal and Spain (releases new robot for €999 all over Europe, €1199 in Portugal and Spain).

Ridiculously-overpriced accessories (€7 for a dust collection bag).

Update (12/26/2025): Promised 100% refund upon return, then refused to honor agreement and refunded <70% after return.

Update (04/18/2026): Refunded ~90% of another robovac ~1 year after purchase.