Motocard Reviews 

I ordered moto gear from motocard. After purchase I realised I made a mistake. My order was adjusted to my needs without any additional fees. I am very happy!!

My wife purchased 2 pairs trousers different sizes kept one returned the other they received return on June the 18th and have told us the money will be in the bank 4 times on each occasion money never arrived do not trust this company if you are from UK

Great experience! Recommended.

Excellent brands. God value for money and easy ordering process.

Needed a new helmet and found a matte black one on Motocard at a great price. It fits perfectly and the checkout process was quick. Delivery took about 4 days, which is fine by me. Had a question about the sizing before buying and their chat support was helpful. Pretty happy with the whole thing.

Best prices and good delivery times in Europe. The client experience in regards to exchanges (exchange shipping possibilities) needs improvement. Overall, I would order again, no hesitations.

I have only placed two orders with Motocard, and unfortunately both were significantly delayed.

My first order was expected to arrive on 10 December 2024, but it was only delivered on 6 January 2025. It was meant to be a Christmas present, so it arrived far too late.

Despite that experience, I decided to give Motocard another chance and placed a second order on 26 June 2026, with an estimated delivery date of 13 July. By 20 July, I still had not received the order and had not been given any clear or reliable delivery date.

Motocard’s response was simply to blame the delay on the high volume of orders being handled by the courier and to offer a 10% discount on a future purchase. This does not compensate for the inconvenience, especially when the same problem has happened twice. I would much rather have received my order on time than receive a discount on another product I do not need.

Overall, this has been a very disappointing experience. Delivery estimates appear to be unreliable, and customer service has failed to provide a clear or effective solution.

The buy was easy, its not the first time i have bought on this site,great prices and service
I'm very disappointed with the product i bought ,
the helmet is so noisy i cant ride with it,
its not motocards problem....

Motocard sent ultra fast to Israel. i've ordered riding boots on Thursday afternoon, and received Sunday noon to my house. this is incomparable to any online retailer, even local ones within Israel

Ordered a jacket that I really thought would fit me, but it didn’t🥴. Returned it, and got my money back🤩 without a hassle🌞🌞

I am writing this review because today is the final day of the deadline to receive my refund, and my patience has completely run out. Absolute nightmare experience with Motocard. The carrier lost my package (Order: 19343293), and now their customer support is trying to scam me out of my money.
​The customer support is absolutely terrible. They take forever to reply, and the whole communication feels like talking to a robot. They completely ignore my questions and refuse to give direct answers. Instead of solving the issue, they just send nonsensical automated replies about "customs fees" which have absolutely nothing to do with my case.
​They issued a credit note where they artificially lowered the prices of the Alpinestars gloves. I paid €40.46 and €42.70 (Total: €83.16) in my original order, but they are only offering to refund €70.69. They are literally trying to cheat me out of €12.47. Furthermore, they refuse to refund the €19.98 shipping fee. My entire order originally qualified for free shipping, but Motocard made an internal decision to split it, forcing me to pay this extra fee. Since the package was lost and NEVER delivered, keeping my money for a failed service is unlawful.
​Today is the 10th business day since their confirmation, I haven't received a single cent, and I am officially done wasting my time. Avoid this shop at all costs. I am taking this directly to my bank to resolve via chargeback.

Ignored 5 emails, and 5 contact forms regarding change of order. Answered after 12 days when goods were already sent to tell me goods were already sent and can’t be changed. Goods arrived with unremovable security tags attached……avoid!!!!

It's my favorite store. Every experience is the same, great. I have nothing but words of praise and appreciation. Good luck in the future!

Fairly smooth process, bank verification took the majority of the order time. Only once did Motocard indicate an error on the information, which was re-entered a 2nd time without issue. My order is currently processing.

One of the worst online customer‑service experiences I’ve had. Replies take 2–3 days, and the answers are always copy‑paste templates that don’t address my issues at all (an AI would genuinely do a better job).
In the physical store the experience is better, but the staff is never enough — if you have questions, you end up waiting for hours unless you insist.
It’s probably not the employees’ fault, probably the company cut a lot of personnel, but the customer experience is far from acceptable.

An item was in stock on their website and Delivery was promised at a certain date when I placed the order. They kept me waiting for a whole week and just before 1 day the item was promised they sent me an email that they are late from the supplier and won't be shipping out for atleast 1 more week. Why would you put something "In Stock" when you don't have it? Now, a whole week of mine is wasted.
I would recommend not to trust them if you're short on time.

The parts I have ordered have always been exactly as described on the website. Prices are good and delivery is fast and efficient. Many thanks.

Safe delivery, great return service

I ordered alpinestars tech 7 and after 6 weeks i got a mail that said that it would take another 2 months to recieve the package so i cancelled the order and tried again and after that i recieved a package after 3 weeks but i got some alpinestars pants instead and they would not let me refund total scam