Two orders, two serious delays
I have only placed two orders with Motocard, and unfortunately both were significantly delayed.
My first order was expected to arrive on 10 December 2024, but it was only delivered on 6 January 2025. It was meant to be a Christmas present, so it arrived far too late.
Despite that experience, I decided to give Motocard another chance and placed a second order on 26 June 2026, with an estimated delivery date of 13 July. By 20 July, I still had not received the order and had not been given any clear or reliable delivery date.
Motocard’s response was simply to blame the delay on the high volume of orders being handled by the courier and to offer a 10% discount on a future purchase. This does not compensate for the inconvenience, especially when the same problem has happened twice. I would much rather have received my order on time than receive a discount on another product I do not need.
Overall, this has been a very disappointing experience. Delivery estimates appear to be unreliable, and customer service has failed to provide a clear or effective solution.
Reply from Motocard
Boa tarde João,
Lamentamos sinceramente os dois atrasos, sobretudo depois de nos ter dado uma segunda oportunidade. A sua encomenda já se encontra disponível para recolha na loja. Vamos analisar internamente o que correu mal com o transportador para que não se repita.
Obrigado pela paciência.