FC-Moto.de Reviews 

I'm fc-moto client since 2022 bought for about 3000 Eur for all time and till this year everything was ok, but now their customer service is the worst which i ever meet in my life. Answer on every email must wait 3 days and feeling like they are working there first day. My friend gifted me 100 Eur card for this shop and i can't use it , their system showing mistake and they say it's not their gift card :D better buy on others smaller moto shops they will be more motivated to help you and give you best service.

DO NOT order from FC-Moto if you live in the USA. If you have a damaged or defective object the shipping alone will be ridiculous! I've been waiting 2 months only to find out that my returned package may have Never even made it out of customs in Germany. I will be out approximate $350 US, including the price of the helmet plus returned shipping. It will cost me another $100 to try and ship it again.

I placed a fairly large order on July 12 and received an order confirmation. I haven’t heard anything since then, even though the products appeared to be in stock when I placed the order. On July 16, I sent an inquiry to customer service about the status of my order, but no one has responded yet. Today 22.7 I submitted another inquiry to get some clarity on the status of my order or the possibility of a partial shipment. It’s extremely frustrating when communication and information sharing are at such a poor level.

The worst store i have ever bought from, it should be avoided in a wide way! Paid in advance by bank transfer more than 1000 euros, all items were in stock and order still was not sent. No one is answering my calls or emails. I want to cancel the order and my money back. I will contact my bank and my lawyer if I don`t get my money back in two days.

Disgusting service! Pure fraud with stock availability!I placed an order for two LS2 helmets on July 7th. On the website, they were listed as "In Stock". I spent 628 Euros.For TWO WEEKS, the shop did absolutely nothing. No shipment, no tracking number, total silence. When I contacted customer service, a manager named Irina lied to me, promising that the helmets would arrive at their warehouse on July 16th and would be shipped immediately. It was a complete lie just to steal more time.Only after I officially opened a dispute case in PayPal and froze their money, they immediately cancelled my order because they NEVER HAD THESE HELMETS.They use your money as an interest-free loan and fake their stock statuses. Unprofessional, sketchy, and completely unreliable shop. Avoid FC-Moto at all costs if you value your time and nerves!

Recently bought a tail backpack for my f900gs paid the extra for expedited shipping was told it would be here by the 16/07/2026 got an email from UPS stating that I would not receive the item until the 24th not the most reliable company

Ordered an item which the website stated would be delivered on the 19th given the chosen shipping option, now on the 21st the item appears to be stuck with the delivery company and support just copy paste the information from the useless tracking link.

It was your own website stating the delivery date in the cashier before purchasing. And UPS cannot be contacted, it is a garbage courier. I only chose it because your website said it would be faster and paid extra.

FC Moto’s customer service and handling of lost packages is an absolute nightmare.

My international shipment was lost by their carrier in Bulgaria. After weeks of back-and-forth, the local courier issued an OFFICIAL, WRITTEN DECLARATION stating the package is 100% lost (Claim #692834). Despite having this proof handed to them, FC Moto refused to refund my money or send a replacement, forcing me to wait indefinitely while they argued with DHL.

When I exercised my legal rights and opened a formal bank chargeback for non-delivery, FC Moto reached a brand-new low: they placed a completely separate, fully paid second order for my girlfriend ON HOLD as retaliation. They explicitly stated in writing that the new order would not be sent until the chargeback on the lost package was "resolved."

Using a separate paid order as leverage while a bank dispute runs its course is completely unhinged behavior for a major retailer. I immediately canceled the second order.

They do not care about EU consumer law, they shift their shipping risks onto the buyer, and they will hold your other purchases hostage if their courier loses a package. Buy your gear anywhere else.

I dont like writing bad reviews, but sadly i have to.
I ordered some replacement parts for my slave cylinder, which the site said were in stock, and paid for premium delivery.
They were supposed to arrive the same week. Guess what? No package arrived. Tried chatbot, said product wasnt in stock (even though the site still says it still is) created ticked through chatbot and calling them . No response gotten.
I would recommend buying somewhere else, since this is the second time ive had this happen with this company. (Which is alot since i this is my second purchase there)

Hello, I ordered some bags with mounts; the site showed they were in stock, and I paid immediately—including for express shipping—but I haven't received anything yet. I tried calling, but no one answered, and when I write, I get the same automated response every time—it's a bot. Very poor attitude towards customers. They leave you in the dark.

Avoid this store. They lie about stock. Because I was in a hurry, I ordered a helmet that was stated to be in stock and would be shipped the same day. I also chose faster and therefore more expensive shipping. I paid immediately with a credit card. Even after five days, the helmet still hasn't been shipped. I wrote to customer service to cancel the order due to the delay and requested immediately refund of my money, so that I can buy the helmet in another store where they actually have the helmet in stock and they don't lie about that. However, there has been no money back and no response from them since.

Update 23/7/2026
They are big scammers. FC-moto ignored all my cancellations (3 times) of the order due to exceeding the stated delivery deadlines and still sent the order. They informed me that I could refuse the shipment upon delivery and only after they get the package back, they will start the refund process. This means that they will hold my money for even longer. This was definitely the last time I bought from FC-moto and I hope that at least someone else will think twice before making a purchase from them. Avoid them.

Ordered a white helmet hjc i31 no postage tracking etc
Politely asked a few times is there a issue....
Website did say was in stock ..
Rubbish replies no reason for non postage etc ...
Given up asked for a refund...
Going to buy one local now...
Quality service...not

Ordered a week ago, no shipping update after claiming fast shipping, have now contacted three times for no response.

I ordered the goods and wrote in the note that I needed it within 7 days, it was a gift... 7 days have passed and they haven't even shipped the goods, I cancelled the order and will never buy anything from them again, terrible service!

I accidentally placed the same order twice because your website returned a 503 error immediately after my first order, followed by a message saying that something had gone wrong. Since I received no confirmation, I reasonably assumed the order had not been processed and placed it again.

The first order (FC-62768) was placed at 16:48 and the second (FC-62804) at 17:34 on 4 July. Ironically, both order confirmations arrived in my inbox at exactly the same time.

As soon as I realised what had happened, I emailed your customer service on 4 July requesting that order FC-62804 be cancelled before shipment. I also submitted the same request through your contact form that same day.

I received no response whatsoever.

On 6 July, order FC-62768 was shipped, so on 10 July I emailed again asking for confirmation that the second order had been cancelled. Again, no reply. I also tried calling customer service several times but could not get through.

Then, on 11 July, I received a shipping confirmation for the second helmet as well.

The result is that I now have to return a product that I did everything possible to prevent from being shipped in the first place, and I am expected to pay €10 for the return label.

Mistakes can happen, including technical errors on a website. What is unacceptable is completely ignoring multiple emails and contact requests sent before the second order was dispatched. Had anyone responded, this entire situation could have been avoided.

I sincerely hope someone from FC-Moto finally responds and offers a fair solution.

UPDATE 18/7 - FC-Moto contacted me shortly after I posted this review and provided a free return label for the duplicate order. I appreciate that they resolved the issue fairly.

I'm also very happy with the HJC helmet itself – great product at a very competitive price.

I've updated my rating to 4 stars. My only feedback is that I hope future customer service requests are handled more promptly through the usual support channels, without customers needing to leave a public review first.

Bought two Alpinestars jackets from fc- moto which are fantastic. I would like to say that I would shop with you again but to be fare I doubt it. It’s not your fault we live in a rip off country uk. I paid £83 on one jacket and £89 on the other on customs duty. The box had been torn open with no fcks given absolute rip off from this side of the pond. Shame really as I was looking at other items on your website. Thank you very much 10/10 for your company

(Fc-moto.de) Had to return the item (motorcycle boots). I paid for the return cost (5th of June). German post services sent it back to me and not delivered it to the store. With no excuse or any comment. Not even after my country's post services asked for explanations. The store demanded to pay again to cost even it was not my fault, not even my country's post services fault. The cost to send the item to Germany via DHL was greater that the item's cost itself. I asked them pay the second time the return cost (38 euros) or the DHL cost as the German post service is cooperating with DHL and has much less delivery costs. They didn't accept. During the first e-mail exchange they were writing in German only. Low level of professionalism.

Scam company who advertise the item to be shipped "tomorrow" with premium delivery. It's an absolute scam who withhold the item and do not reply to any requests or emails. Just check all the reviews online and on Facebook to see for yourself. I'm not even able to cancel the order they won't send. It's a disgrace.

C-Moto claims that a refund of €35.99 was processed on 26.06.2026. However, as of today, I have still not received the money in my bank account.

I repeatedly asked FC-Moto to provide proof of the refund, received nothing. They provided me with some internal screenshots that do not prove anything.
DO NOT BUY ANYTHING FROM THIS SHOP ! ! !

The experience with your company gets worse with every passed day. In my last article, I wrote that your website said the items will be delivered between the 6th-8th of July. Today is the 14th of July and DHL has only given information that you passed the order to them on the 9th of July( which is funny having in mind the delivery dates stated above). Im starting to think that the delivery will not come this week. If you want to wait half a month for a delivery that is expected to come in a few days, I recommend FC moto, but if the ordered items are necessary for you and you and your business depend on the delivery date deadline being met- no I don’t recommend them at all.