Today Sept 4th I spoke with SHIVANI W because I was reading MY ACCT. I’m glad I did, I was reading it incorrectly and I had more value left than I had thought , immediate relief as I’m new to Labara... See more
Company replied
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See what reviewers are saying
B. Nitin provided excellent customer service when I called because my SIM was not working. He was patient, polite, professional and genuinely helpful throughout the call. He listened carefully, explai... See more
Company replied
Amazing customer service. They gave me a “welcome call” and asked if they can help with anything, which they did by cancelling an order I had placed by mistake. The customer care rep I spoke to is cal... See more
Company replied
I would like to sincerely appreciate Aman P. for his excellent support and assistance. I had been struggling with an unresolved query for a week, but Aman patiently followed up and helped me resol... See more
Company replied
Company details
Written by the company
Lebara is a mobile network provider in the UK, ideal for the value seeking customer. The brand offers budget friendly SIM Only and pay as you go plans with data, UK, and international mins to over 40 countries. With Lebara you get total control over your spend - no contract, 30 days rolling plans. Easy sign up with no credit check and capped out of bundle spend.
Contact info
London, United Kingdom
- 0870 075 5588
- https://www.lebara.co.uk/en/help/contact-us.html
- lebara.com
4.8
Excellent
82K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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i had great experience with Akshay
i had great experience with Akshaya who was Sharp to the point, professional and sort out my problems effectively. Many thanks to Akshaya.
6 September 2026
Unprompted review
Abhishek was great and resolved the…
Abhishek was great and resolved the issue i raised
6 September 2026
Unprompted review
Lovely customer service by Selvaraj has…
Lovely customer service by Selvaraj has covered me this evening and helped very much so thank you
6 September 2026
Unprompted review
Manju was very helpful and sorted out…
Manju was very helpful and sorted out registering my SIM
6 September 2026
Unprompted review
excellent customer service
excellent customer service, really helpful. Thank you Atik Kazi.
6 September 2026
Unprompted review
Aman P
Aman P. was very helpful. Thank you for providing the relevant information and new offers.
6 September 2026
Unprompted review
Really helpful,patience and very clear…
Really helpful,patience and very clear instructions
6 September 2026
Unprompted review
Great support from Devansh sorting out…
Great support from Devansh sorting out my issue
6 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Thank you Kiran did great to resolve…
Thank you Kiran did great to resolve the issue
6 September 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
wonderful customer care
I received a wonderful customer care staff Shoheb Q and all my queries were answer Ed and received a excellent service. I strongly recommend LEBARA.
6 September 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Chinmaya helped me today with a data…
Chinmaya helped me today with a data usage issue and gave me broader advice about where I could find information on my iPhone. He also showed empathy and compassion. Thank you.
6 September 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Been paying for a labara sim for 8…
Been paying for a labara sim for 8 months with EU roming included in the sim plan never gone over my data limit.
So I have come to the isel of man and im told the isle of man is not included in EU roming so its useless to me.
Im with friends are with 02 no problem also friends with EE no problem.
So why is it a problem with labara only ?
I assume it only works in the UK even though they say its a roming sim.
So think on before paying for something you dont get with labara!!
Reply to Labara, I have already contacted your customer services on a friend's phone as Labara sim won't work, they say I have to pay extra for it to work even though its a roaming sim card, and as I said 02 ans EE work fine and Vodafone also, but according to your customers services you dont class the isle of man as uk or roming even though you don't need a passport to come here and and they use uk pounds so ive cancelled my sim i wil go with a network that classes one of the uks islands as either uk or roming without extra charges, absolutely unbelievable and to me a rip of
6 September 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thanks for taking the time to leave a review. It is very disappointing to hear you feel this way and we would love the chance to put things right. To help us, as you have not left your contact details when leaving the review, please send me your contact details to the email address below and one of my team members will contact you ASAP.
John-Paul Patten
Business Operations Director
TrustPilotEscalations@lebara.com
Very good and Rahul the Assistance was…
Very good and Rahul the Assistance was very kind and quick.And next time he will give me free lebara codes and topup
6 September 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Great customer service
Mohammedamir was professional, kind, and concise in our interaction.
6 September 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Quick easy and helpful chat line
Quick easy and helpful chat line
Thank you Ajinkya
For all your help when I ordered the wrong product
6 September 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
It was a good experience.
Staff answering the phone call was helpful and reassuring. She got good communication skills and was very polite.
6 September 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
They do help
The agent that I talked with, Devansh, was nice and I was able to get what I asked for without much trouble.
6 September 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Sonali S
Sonali S. was patient and well knowledgeable. Helped me with my eSim migration.
6 September 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Devansh made the experience very happy…
Devansh made the experience very happy and very quick resolution has been provided. Thanks
6 September 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Darshan is nice and have very…
Darshan is nice and have very cooperative approach. Appreciated his professional attitude.
6 September 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Irtiza,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
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