Ola Reviews 

I am writing to raise a serious complaint regarding My vehicle has been held at your *Dilshad Garden Ola Service Centre since 26th July 2026 till today for more than a month.

*Issue Details:*

I initially visited for a charger-related issue.During checking, your technician/mechanic sparked and damaged my display completely.The display is now destroyed due to your staff's negligence.
When I tried to raise a complaint about the charger, your staff said they are unable to raise it. Finally, a complaint was raised on 14th August but since then, there has been no resolution.

The Service Centre Manager, Mr. Rajiv Sharma is not responding to calls or giving any proper update.
Every time I call, I am simply asked to "visit the centre for enquiry" without any resolution.

This has caused me immense harassment, financial loss, and mental distress. For more than a month I have been forced to travel by public transport, and I have made multiple visits to your service centre at my own expense.

I am highly disheartened by your service.

My Demands:

1. Immediate repair and delivery of my vehicle in perfect working condition, including replacement of the display damaged by your technician at no cost.
2.Proper compensation for:
a) Loss of use of vehicle for more than 40 days.
b) Travel expenses incurred due to public transport.
c) Multiple visits to the service centre and mental harassment.
3. A written explanation for the delay.
4. A strict deadline for resolution. I expect my vehicle to be returned within *48 hours* of this email.

If this is not resolved immediately, I will be forced to escalate this matter to the *Consumer Forum and on social media

Please treat this as most urgent.

Very bad services , every time they raise cab prices after completing ride.

If there were a negative rating option, I would give negitive 5 stars.
I booked the cab through Ola, and the fare shown at the time of booking was ₹458. However, after reaching the destination, the driver asked me to pay ₹600, saying that the Ola app is only used for booking and that the actual fare is ₹25/km.
If drivers can charge a different amount from the fare shown in the app, then there is no point in using Ola. This is extremely disappointing and needs to be addressed.

@OlaCabs @bhash (Bhavish Aggarwal) Charged ₹2750 for 121.4 km for Dehradun to Haridwar ride (Actual dist: ~50km) in just 1hr 14m! Impossible speed & fake billing metrics. Need an immediate refund for this fraud! #OlaScam #FakeBilling

I booked a ride for my mother today and it was an absolute nightmare of lies and unprofessionalism. The driver claimed he had arrived in location when he was nowhere near it when confronted,he had absolutely audacity to lie straight to my mother's face claiming she was not there.
We have multiple witness and security presence at her office who can testify she was waiting exactly where she was supposed to be . Ola your gps tracking is useless if your driver openly commit fraud and gaslight your customers. Action needs to taken against this driver immediately.

While booking it shows the price was not the same, after the ride is complete.
Excass fare shows and they collect.
No response from customer care.
To whom to complaint?
Hard earned money by customers.
This is not fair business. Ola please note.

Respected Ola Support Team,

I am writing to file a serious complaint regarding a ride booked today from Govindpura to SMS Hospital, Jaipur.

CRN: 11228868917

Driver Name: Nand Kishore Meena

Date & Time: Morning (approx. 6:00 AM)

Key Issues Faced:

Unprofessional Behavior & Harassment: I requested the driver to wait 100 meters ahead at Govindam Tower so I could park my scooter and join my father (who had an operation scheduled at 6:00 AM). The driver refused to wait, argued with us, and demanded extra charges to pick me up, causing severe mental stress. Due to his bad behavior, my father’s blood pressure spiked right before his surgery.

Abusive Language & Distracted Driving: Throughout the ride, the driver was on a continuous conference call with his friends, driving while distracted and using abusive/profane language despite a family member being present in the vehicle.

Overcharging: The app showed a fare of ₹255, but the driver forcefully demanded ₹280. I paid ₹300 under pressure to avoid further conflict at the hospital.

Given the gravity of the situation, I request Ola Management to take strict disciplinary action against driver Nand Kishore Meena and refund the excess amount charged. If this matter is not resolved promptly, I will be forced to take strict legal action with the available proof.

Regards,

Bhawani Singh Shekhawat

9887104153

Today on 22nd august 2026,an ola driver (auto wala) kept shouting at me that I should have known the way.
Arrogantly talking like he should have cancelled it and when I spoke to him not to argue with me still he went on with his barbaric ,shouting attitude.I am a woman and was a man,how dare him.
Which kind of mental ,unprofessional peope ola is hiring with no accountability where the driver demands the customer should know the way.
In a month 4 such incidents happened,previously an ola driver abused and assaulted me and ola only suspended him .When I demanded the grievance officer or ola to blacklist him he was more barbaric than the driver.I kept pressing emergency button on ola but nothing happened.Everything is useless AI supported. There is no safety of women,no accountability from ola .This company should be banned which doesn’t follow Indian laws. ### Four Safety Incidents in One Month — Ola's Emergency System Failed Me

I am posting this publicly because Ola has failed to provide me with a satisfactory resolution despite repeated serious incidents.

In just one month, I have faced **four separate incidents with Ola drivers**. In a previous incident, a driver **verbally abused me and physically assaulted my hand**. I submitted evidence to Ola.

During that incident, I pressed Ola's **Emergency/SOS button approximately 10–11 times**, but **nothing happened**. When a passenger repeatedly presses an emergency button during a safety incident and receives no effective assistance, that is extremely concerning.

Ola's support system was largely AI/automated, and getting meaningful human assistance was extremely difficult. When I finally received a call from the grievance officer, I was told the driver had been suspended. I made it clear that, given the seriousness of the incident and the evidence submitted, I wanted the driver permanently blacklisted. I was told, **“Jo karna hai kar lo” (do whatever you want)** and that it was not their job.

Today, I experienced another incident where an Ola driver repeatedly **shouted at me and argued with me**, even after I asked him to stop. We were travelling through an **isolated area**, which made the situation even more uncomfortable. He insisted that I should know the route and location, whereas my responsibility as a passenger is to enter the destination in the app; navigating the route is part of the driver's responsibility.

This is no longer about one bad driver. **Four incidents in one month raise a serious concern about passenger safety and Ola's accountability.**

What is the purpose of an Emergency/SOS button if it does not provide effective assistance when repeatedly activated?

And what is the purpose of a grievance mechanism if a passenger reporting a physical assault is met with **“Jo karna hai kar lo”**?

I am posting this publicly so other passengers can be aware of my experience.

**Ola needs to explain what action it is taking, why the SOS system failed, and why repeated safety complaints are not being handled with the seriousness they deserve.**

Today, Since morning I am using uber and Rapido without any confrontation with the drivers. No one called to ask for extra amount. When I tried Ola auto today afternoon, just now, all the three drivers called and asked for extra above the actual meter readings. Just asking extra is something different. But all the three where demanding an amount as they like. I think drivers working for Ola also are like Ola company cheating people. Unruly elements. They are thinking all the customers using Ola are beggar or they are providing free service.. Uncontrolled ugly manners on Tamilnadu

I have made the cash payment to the ola driver but it is showing postpaid amount pending of Rs. 1000/. I have already paid cash payment of Rs 929/- on 26th jun 2026. But still I have received an email of outstanding payment of Rs Rs. 1000/- approximately including fine of late fees. This is the fraud happened with me by the ola driver, which is very unprofessional. I am using OLA app from past 10 yrs. But this has happened for the 1st time and I am getting email regularly of outstanding payments. Not satisfied with the service and need a resolution as soon as possible. Transaction ID no. CRN10991325307

Very bad experience. I travelled from Chandigarh sector-43 to Chandigarh Airport. OLA cab app was showing Rs. 195 whereas OLA cab driver took Rs.600 from me. He said he has to give State taxes also. Name of driver is Mr. Nitin

This is a Feedback regarding unaddressed billing error, automated penalties, and poor support experience.: My account was automatically switched to the Ola Postpaid payment method without prior clear confirmation or notification. Unaware of this auto-debit default, I paid the drivers directly via PhonePe QR code for two separate rides. As a result, the ride amounts were logged as unpaid Postpaid dues on the app, and daily penalty fees have been continuously added to my account, bringing the total due to ₹854 inspite I have already paid the drivers the respective amount.
What makes this experience particularly disappointing is the lack of support and resolution mechanisms:
​1.Inability to Raise Issues In-App.
2.Unresponsive Customer Service: I have sent detailed emails with transaction receipts to support and grievance as their respective email adresses, but I have received no response
​As a regular customer, expecting riders to pay twice or penalizing them for a system interface issue—without providing responsive support—creates a very poor user experience. I don't know now what shall I do.

It was literally my worst experience in Ola
1800 208 4624 I called on this number
He was disgusting man, misbehave
Ask me to call saiyan not bhaiya
He was literally drunk and abusing me and my father

Save your time and money. Most everything you win in a bid is a return reject from Amazon so it’s probably broken or missing parts. If it says the item is a case of 20 for example it’s probably more likely to be half of that. You win a bid for $35 you’ll pay $45. The traffic going in and out is a joke you will be lucky to escape without damage to your vehicle. Too many clowns overbidding so forget about a great deal. You’ll see half this stuff on marketplace anyway. Just buy it new and save yourself the hassle..OLA crooks

I am a female traveller and had visited Chennai recently and prebooked Ola cab (Prime Sedan) from T Nagar to Chennai Central Railway Station, the fare as per app was 263 INR. I didnt get a Prime Sedan, the vehicle number plate was different and driver name was different, as soon as the driver reached the pick up point he demanded 400 INR, he didnt agree to go as per the app and knew i had to reach the station on time and took advantage of the situation. When i logged a complaint with Ola team they simply closed the ticket stating issue resolved, no one contacted me or updated me about what action has been taken to resolve my concern which is related to payment as well as security concerns for female travellers.Very Very disappointed.

I paid for my Virgin Voyages cruise in full through OLA Vacations. A few days later, Virgin Voyages emailed me saying there was an outstanding balance of over $200 and that my reservation would be cancelled if it wasn't paid by the next day. I contacted OLA Vacations and was told not to pay, but Virgin Voyages confirmed the reservation could not be held without payment. To avoid losing my cruise, I had to pay the balance myself. This experience caused unnecessary stress and confusion. I expected my travel agency to resolve the issue, not leave me caught between conflicting information. I hope they improve their communication and payment processing.

Ola scooter campny chor

Ola ride was worst today. Still sitting in it but too irritated so couldn’t resist to write the experience. The car and driver was stinking. He was chewing and spitting pan masala every where. Outside the car it was spitted.
It was irritating.kindly ask him after the ride what he was trying to do.

Ola service has been so worst and horrible.
The drivers themselves are unaware that they have got a booking to take-up and pickup it.
Myself a woman all alone at night after office with enough rainfall taking place in the midway have booked ola and kept waiting for it

Showing 6mins first, then 7mins, 8..., 9..., 10mins ......no ola has arrived yet, since past 15to 20mins .. he has been all on his own.

When called, he replied he is unaware that he has got my booking confirmed, and reverse asked me up all the pickup drop details

Shame on the server and technical management team and the entire ola team for this kind of horrible disappointing service. How horrible and annoying ola is....

Several times before for a very long time, the trip has also not got confirmed even ...

This has been so worst out of everything from ola. Not only high prizes but delayed services too

Very bad service always cancel and take too much time fr the confirmation