OneCall Reviews 

tenkte å kjøpe nye fold 8 ultra hos onecall ettersom de har goe delbetalings avtaler. men så må man ha abonnement for å handle i nettbutiken. betalt medlemskap for å handle fører bare til tapte kunder

Rip off merchants.never go through a broker.i changed my car insurance and saved a lot of money.ther customer service is crap.itried e mails phone calls, ut got nowhere.avoid like the plauge.

The 1 stars is only because to activate review... THIEVES, simply that THIEVES
£35 Taken from my account, for a tracker i never received , £24 to amend a mistake they made with parking address, which weirdly was on the 5th floor of a high rise me being on the 6th
This reason i cancelled... paid what i was told i owed end of policy.. but a month later £190 taken from account... only way to contact, thru portal, no phone calls.. i think im going to contact the financial ombudsman, the Agent on chat VERY DISMISSIVE...STAY THE HELL AWAY

Purchased One Call Rescue breakdown product along with Yoga Insure car insurance. Had a puncture at 11 pm in a quiet Devon country lane. One Call Rescue refused to send a recovery vehicle until at least 8am the following morning, leaving me in a broken down vehicle with no water and a poorly dog. Despite being in a remote area, was only half an hour from Exeter but they claimed no one was available. Found a private recovery option for £300 and had to pay this - but One Call Rescue proved useless and are not worth having - am going to join the AA now after this scary and miserable experience.

Absolute thieves! Bloody bandits, traded up to a new car, mid term of being insured with One Call, they flatly refused to transfer insurance to a Volvo xc40, robbing me of 6 months insurance,
I went with these con- artists largely because it,s Doncaster based, and out of some mis- guided sense of Local trading loyalty got scammed by these clowns,, AVOID AVOID AVOID,
THEY SHALL LET YOU DOWN!

Had to cancel early. Got scammed for about £125 asked for breakdown to be told tools in transit ect when my van is down as not a work van. Absolute scam merchants do not insure with this! Truely terrible rude customer service.

Particularly unhelpful on several levels. Additional costs added.

I was insured by this company back in 2023 but has attempted to bill me for insurance each year since. This year it again attempted to bill me, so I've tried to email them to tell them I don't want their insurance & not to bill me again, unsuccessfully. Tried to complain & again refused to contact me. DO NOT USE THIS COMPANY - IT'S A BUNCH OF CONMEN!

If I could give a zero I would. Small print meant when I sold my car and had a full 6 months left on the insurance I got back £17… brokers fees and whatnot added I had not idea this company was so bad and in fact I think it’s disappointing that they get away with it.

A major company van crashed into my car while I was parked at home. They admitted fault so went through One call claims and received a hire car. They ‘wrote the car off,’ as they said it would cost too much to repair, even though just a bump at the front. Received a hire car for a month. The battery on the hire car went flat. Trying to contact one call is a nightmare, as the chat bots are useless and speaking to the correct person is arduous. I received a pay out the the car but company refuse to pay the hire car costs. I have been told if they don’t pay. I pay the cost of £5000! This is a scam! No I didn’t get a Rolls Royce hire car just a proxy car. Avoid, avoid, avoid.

Being a vulnerable woman with a disabled child, we were left waiting on the side of the M25 for 4 hours! Then when finally arrived didn't even look at the car just put it on truck to take home. Even though I had GOLD cover, there was no roadside assistance offered and they wouldn't even log my call unless I paid them £114. When we eventually started home, almost 5 hours after I reported the breakdown, the driver got a call and was told we had to change drivers. Even though we had driven 40 mins towards home, he then turned round and drove the 40 mins back to where we came from to change drivers. Then the new driver decided he didn't want to take the 1 hour and 40 minute drive home over the Dartford Bridge he decided to go the long way round , just over 2 hours to home.
Then he said he couldn't drive to our road, so didn't even drop our car off at home, he left it two streets away.
The whole thing from reporting the breakdown to getting home took just over 9 hours and we were only 1 hour 40 mins from home.
NOT A GOOD EXPERIENCE WITH THIS COMPANY!!!”

Dreadful company, told them I didn't want to renew my policy. Continued to bill me and then sent aggressive e-mails threatening my credit rating and getting debt recovery services on me. Please avoid avoid!!

Terrible company and customer service. Held car insurance policy and attempted to log a complaint. After 3 weeks and 3 attempts claim was not logged correctly in portal, no way of contacting a person to speak to get a resolution. All on line and a useless chat bot.
Complete waste of time, effort and money.
Have decided to pay for repairs myself, policy is totally useless.
Needless to say i have cancelled policy.
Avoid, Avoid, Avoid!

Avoid like the plague.
The website has seemingly no functionality - any amendments necessitate live chat, which (much like their phone line) doesn’t appear to work at weekends.
If you want to make a complaint even that takes you to a “live chat” service.

They are very easy to sign up to and pay money to. That's the only good thing I can say about them. I was happy with them for about 2 months, until I bought a new phone and the e-SIM did not transfer over, apparently a common problem with e-SIMs. I couldn’t do this over the phone and their AI chatbot was useless, so I called customer service at 2pm on Friday afternoon. OneCall’s customer service starts with a message about how they were experiencing high call volumes and that I should hang up and use their website or their AI chatbot first as "that's pretty smart, don't you agree". After that I was informed I was 3rd in the queue, so doesn't sound like the call volumes were that high.
55 minutes later, I gave up.
Prior to this, the slowest response times I've had on any phone calls have been to the Norwegian Directorate of Immigration during the Covid lock-down, which would sometimes take as long as 45 minutes, often starting 15th in line, not 3rd.
I tried again on Monday (they're not open on weekends), hung up after 45 minutes as I had work to do.
On Tuesday, I waited 57 minutes (started 2nd in line according to the hotline) to finally get a response from a representative called Kenneth, only for the line to go mysteriously dead after 5 seconds.
20 minutes later, I had walked into town and signed a new contract with a different provider, who had my number transferred within 24 hours.
They’re cheap, but you never want to end up having to call their customer support.

Tried stopping renewal. Emailed them and cancelled direct debit. Unable to get through on their chat- number 27 in queue.
Just seen my direct debit was reinstated and payments taken. Contacted them today to resolve and was kept on their chat arguing the toss for almost an hour. Woman on the chat was asking all kinds of irrelevant questions to try and see if I would go back to them if they reduced the policy. I just couldn’t get them to agree to backdate my cancellation and refund my previous two instalments, despite photo evidence of my emails to them before auto renewal requesting policy be cancelled. Bunch of jokers! Off to the ombudsman!

Terrible customer service. They were "cheap" in a price comparison website, but like everything in life you get what you pay for and it's a cheap exploitive company that jumps on you for any error to charge an administrative fee and get more cash out of you. Charged me £65 per policy to amend a detail about a not at fault claim. After arguing on a chat and going through the hoops of internal escalation to a manager, got it reduced to ~£25 per policy, which was the insurance premium.

Avoid like the plague.

They like to add on an assortment of little extra charges and 'admin fees' once you havea contract with them. Shady shady company.

i got my car insured but then had to change cars i tryed to contact them and an extra £120+ i changed to the new car now i keep getting text i cant reply to saying my car is no longer insured thay dont say witch car nor do thay say any refund due try contact them and your 130 in the que

Stay well away from this company it is fraudulent. I tried to ring but can't get through tried to email but wont send . They took £400 from my daughters bank account and sent a random email to say thankyou for renewal which I have never done . The bank reimbursed the money luckerly but my advice is to stay well away