ice.no Reviews 

A terrible internet service, and they make your connection slower and worse after some time. Expensive prices.

Scammers!!!
About a year ago, I was contacted by a call center and persuaded to switch to Ice. I agreed, but clearly stated that I wanted to keep my phone insurance as part of the deal.
Now, one year later, my phone has broken—and it turns out they have taken no responsibility for repairing it.
Very disappointing experience and extremely poor customer service.

ICE Mobile network! I don't understand how dishonest Norwegian mobile operators are! ICE advertises network speeds as 200 Mbps, but in reality, this only applies to download speeds, not upload speeds! Uplode speeds are dramatically slower than download speeds, and this is especially noticeable when the signal is low. With full signal, it's a little better, but not much better. ICE doesn't disclose this when purchasing a subscription, and the overall quality of their network is very poor, making it often difficult to get a decent signal. Furthermore, their network uses massive amounts of data, which is often completely unjustified. ICE are data thieves! I honestly don't recommend this operator because they are scammers!

I got called up by a Ice salesman. He promised no changes in prices and no mandatory minimum period. I got his phone number and email adress. After some time I was asked if I wanted to continue with Ice. I said yes. Later I was called by an Ice seller that said that to keep the prices I had to commit to mandatory period of 24 months. I said I was not interested and quitted beeing customer by Ice. I tried to call the seller and email him, but no reply (since he promised me same prices and no mandatory period) Then I got an invoice of 5000 NOK, because I had said yes to stay customer bty ice without price change. This is a typical fraud company, were you have agressive sellers that will scam you. Stay away.

ICE uses sales practices that, in my experience, are misleading. I was informed by the salesperson that the costs associated with switching providers would be covered. However, after agreeing to the contract, I discovered that there were additional costs of approximately 12,000 NOK (excluding VAT) payable to my current service provider for all of my subscriptions. These costs were not clearly disclosed during the sales conversation. Furthermore, the salesperson is no longer responding to my calls.

When I asked ICE to cancel the agreement, I was informed that I would have to pay 3,000 NOK per subscription to terminate a contract that has not yet even taken effect.

Had I been informed of the full financial consequences, I would not have agreed to the transfer. I believe that important information was omitted or presented in a misleading manner, preventing me from making an informed decision.

What is particularly disappointing is that ICE appears willing to profit from such agreements rather than prioritizing transparency and fair treatment of long-term customers. As a customer, I would expect complete and accurate information before being asked to commit to a contract. Instead, I am left with the impression that customer trust and loyalty are being placed behind short-term financial gain.

I had a very bad experience with ice SIM card in Norway. The internet is extremely slow and unreliable, and it often stops working unexpectedly. It also did not work properly while traveling in Europe.

Customer service was very disappointing. I waited more than 30 minutes without getting any proper response or help.

Because of these problems, I will definitely switch to another mobile provider when I return to Norway. I cannot recommend this SIM card service based on my experience.

Very disappointing experience with Ice.

A frozen subscription was automatically reactivated and an invoice was quickly sent to debt collection with extra fees — even though the number was never used. Instead of trying to resolve the situation reasonably, the response from customer service was dismissive and unhelpful.

This kind of rigid, automated approach to customers is extremely frustrating. Be very careful.

I switched fram TalkMore to ICE. This was a massive step back. Bad signal, few times a week I had to start up the phone again to even get any signal. Calling from Norway to EU is not free while from any other country to EU is. This was not clearly atsted. Trickery. That is going back 10 years in time if you ask me. I tried to contact customer service. And yes, only dumb answers from a robot that just helps you look it up which it is just as bad at as myself. And they are more expensive. I switched back to TalkMore within 3 weeks. Never again. This is NOT from this time.

Ice is completely unreliable. I requested a block on all international/extra-cost calls months ago, which they confirmed. Yet, they still billed me for international calls in December, their security features clearly don't work. My 6-month discount also vanished after only 3 months as my bills doubled. Support agents like Mohamed and Heidi are dismissive and close chats instead of helping. I moved to Telia, but they still try to bill me. Stay away!

I have had my gold number that I paid thousands of kr for that is not listed anywhere after returning back to ice they listed my number that I have had for years! even after telling them I do not want my number listed I want it kept private and some idiot from this company has listed my number, they have refused me to speak to a manager, dont go with ice, this company sucks I now I lost thousands of kr as i will have to stop using my number now as i have a crazy ex partner that i dont want her to be able to contact me now she can, SO AVOID THIS COMPANY AT ALL COSTS

Nothing but lies and problems.
Closed phones dispite bills paid.
Straight to inkasso.
Which is also a shitty company.

Go with another provider.

Bruker cirka over 3 år, ja, billig, men kvalitet med data er grusåmt, også ICe skriver at abonement er ubegrenset, men bare 100 gb med bra hastighet etter blir 3mb\s....er ikke Fornøyd

A person from the sales department contacted me in July and offered a discounted family package for the trial period and after the trial period of 3 months. They mentioned that for quality assurance all the calls are recorded. Unfortunately, I accepted the offer but got no confirmation about the family package price after the trial period.
I complained about it through Contact Us, but still I have no confirmation. This is a breach of the consumer rights, illegal, and can be complained about.
Further, I have noted the cell numbers that were used by the sales to make bad promises.

I got a call from their sales (he said he is a Muslim with a clean heart and never fool people) yet at the end of call where I declined from his offer he called me “FOOL! FOOL! FOOL!” for not accepting his offer. It was very rude and very aggressive guy from ICE mobile sales agent.

It was so much better when it was Nice mobile

Hopeless company rips you off whenever it can, charges you 49 nok for a look up to 1881 even though I never asked for it or that I had it. Would never ever recommend this scam firm

They fine you 266 kr for renewing your subscription for a year. It's just nonsense. The operators in chat only smile and make fun of you. The prices are low, but they try to make money on you at any convenient moment!

I tried to change my mobile phone under Mobilbytte. I was made a volleyball between Customer service, Express Bank and Credit check companies. After 10 days of non stop contacts and disappointment, customer service said: we have sent the case to the Express Bank and waiting for feedback and resolution on second day of order placed. What a Joke.
It feels like they want me to pay for the first phone as much as they can, grab full price and get the phone back and send me a new one.
No way! I am not a fool. I cancelled the order and looking forward to move to another service provider. No doubt any other provider will be much better than this!
ICE needs to realise that customers buy products from you, not the banks.

Arrogant service call operators. The operators hung off the phone twice while i was asking for solutions. I never had such an experience in Norway before. Terrible!!

The worst telephone company ever ! Their system is designed to get the money out of you ! I was the client of Vipps and unfortunately the company was sold. My billing with Vipps was straightforward with
no hidden costs, same about each month and payment was handled very easily. With Ice I had expensive bill each month as I was living abroad and wanted to keep my Norwegian number. I had one failed payment due to their website system and didn’t notice it. I kept paying until by surprise my telephone was blocked and I got a notice from the debt collector. So I paid for it and had to call Ice to unblock my number . They wanted an another fee for unblocking my number ! I got mad and changed immediately the company ! The same day I switched to Telia and I am happy with their services. READ THE REVIEWS AND DONT CHOOSE ICE !