JB Hi-Fi NZ Reviews 

Shout out to Yana at the Hamilton store. Received a dash cam as a Christmas gift. Experienced issues with it from get go. Met Yana she sorted and replaced the unit as the after sales from the manufacturer were NON Existing!! Friendly, efficient service were received from Yana. She really took the time to search an equivalent product to swop that one out to. Thanks Yana, you are amazing. Keep up the good work. Hamilton store is the best!!

I was in the Nelson store today looking for a camera and I had the best experience with Haeyden. He helped me find an amazing camera and was so easy to talk to
Thank you so much !

People are great ready to help. Business acumen is shocking, rather use another company, not worth the trouble.

I would like to share with you my experience with JB Hi-Fi, Broadbeach, QLD. They are one of the worst companies I have had the misfortune to have dealt with! No wonder the staff are rude, arrogant and aggressive when their area manager is worse than all the staff put together. In my opinion she should be scrubbing toilet bowls with her tongue! Stay away from them, use The Good Guys / Harvey Norman instead! Let's completely boycott this brand! Please see correspondence below:

My Email Sent to their CEO on 1/7.26

Last Wednesday I was absolutely devastated to wake up to a blank phone screen, which resulted in me losing all my data and contacts. I was working in Surfers Paradise at 1pm that afternoon so decided to go early and pop into your Pacific Fair store, which turned out to be a very grave mistake!!!!!

Upon entering the store I was advised to make my way to the phone section where a member of staff would meet me. I was astounded to be faced with a guy who showed absolutely no interest in me as a human being and was only interested in selling me the most expensive phone available - he simply wasn't listening to what I needed, I kept asking him the difference between 2 similar phones but he simply did not give a shIt. Eventually, I had to make my own decision and asked if he could urgently assist with simply setting up the transfer between phones, which he point blankly refused to do!!!!!! I am semi-tech savvy, but how do your elderly clientele cope when faced with rude and arrogant 'Bill's' that work for you?????? His arrogance was unreal!!!!! I only found out his name as I asked the lady who served me. I repeatedly explained to every member of staff I encountered that I didn't have long and needed to get to work, but it was like I told each and everyone of them to take their time, as they showed no urgency whatsoever.

Eventually, when my purchase was finalised I walked the 20 minutes back to my car and sat and attempted to change the sims between my old and new phones. The sim port on the brand new phone I had just purchased would not open no matter how often I tried, I then walked back to the shopping centre and went to 2 separate phone kiosks and asked for their assistance in fitting the sim into my new phone but they both were unable to do so and both advised that the phone was faulty and that I should return it to the store where I purchased it!!!!!

By this time I was already late for work and ran back to your store, only to be faced by another rude and arrogant employee who had no intention in helping me, so I insisted that she call the manager, who was actually nearby, which was a relief until I found out that the manager was worse than all her staff put together - rude, arrogant and abrupt - how do you train these staff Mr Trainor??? not one of them showed an ounce of good customer service. The manager spent at least 15 minutes trying to open the phone (despite my repeatedly telling her that I was late for work) and kept accusing me of damaging the phone sim port, until eventually she was able to open it, but at no time did I receive an apology of her insistent accusations that I had damaged the phone. She then kept insisting that there was nothing wrong with the phone but I insisted that she get me a brand new one, which took her another 15 minutes to do as she kept telling me there was nothing wrong with it!!!!!!!!!!!!!!!

I lost 2 hours pay as a result of your staff and would very much like you to immediately reimburse me for the $150 lost to the following bank account: BSB: xxxx Account Number: xxxxxxxx. Should you disagree with my request, I would like to receive a copy of the CCTV footage for both my visits within 48 hours.

Email Received 2/7/26:

My name is Michelle and I am the General Manager supporting our Queensland stores. Cameron Trainer passed on your feedback and asked that I contact you directly. Acknowledging that the team replaced the phone in store, as a gesture of good will and to resolve your complaint we offer you a $150 JB Hi-Fi gift card. If you could please advise your preferred store to pick up the gift card or alternatively provide your postal address, we will have that organised for you.

michelle.black@jbhificomau

I responded on 4/7 (which has bn ignored)

Why have you not sent me the signed minutes of meetings taken whilst conducting the staff interviews that you allege to have carried out?????

I expect to receive the following by COB Monday 6/7/26;

$150 paid into my bank account
Copies of Staff Interview minutes of meetings
Confirmation that either yourself or your CEO will be meeting me and my lawyer friend at your Broadbeach store on Wednesday 8 July at 12.30 prompt in order for me to view the verbal / visual CCTV footage of both visits to the store.

HOW FUNNY THAT NO RESPONSE HAS BEEN RECEIVED

STAY AWAY FROM THEM EVERYONE, THEY ARE NOTHING BUT TRASH!

I am extremely disappointed with JB Hi-Fi. How can customers trust a company to treat them properly when it cannot treat its own staff with respect?
At the Palmerston North store, a staff member was allegedly subjected to years of bullying, including having sales taken away from him. Despite management reportedly being aware of the situation, nothing was done. When he finally stood up for himself after years of putting up with it, he lost his job while the alleged bully remained employed.
This is disgraceful. No one should have to endure bullying in the workplace, especially when concerns have been raised and ignored. As a result, JB Hi-Fi has lost my business, and I will be sharing my experience so others are aware that bullying appears to be tolerated at this store.
JB Hi-Fi, you should be ashamed. Everyone deserves to work in an environment where they feel safe, supported, and treated fairly

I purchased a computer for my daughter to do her school work. 4 months later it stopped working. I returned it under warrantly. Now 5 weeks later, I have had no update or communication at all. This equates to very poor customer service. It also took over a week to even have it picked up. So really 6 weeks so far.
I bought this from their online store after a chat recommendation.

I went into JB Hi-Fi Te Awa. Euiin served me on the shop floor with mobile phones to start with.

Perfect experience!

He asked me what I wanted, how much I want to spend, referred to someone who has the phone we were looking at, showed me the features I needed in a phone and made everything clear. He then continued to help me with a vacuum purchase, taking me to the expert (who was also amazing). It then while he waited in line with me to purchase, I remembered I needed an air fryer. He said, which one do you want? Showed him online. He said stay in line and I'll get it for you.

Well trained, customer service focused, tidy and presentable, good knowledge (or knew how to find it).

He then helped me with my purchases to my car.

I have visited Palmerston North JB hi-fi and Westfield Mall in Lower Hutt in the last week. I have had super service from 2 young dynamic woman. They knew the product capabilities were friendly,respectful and helpful. Georgie in Lower Hutt was very helpful with a refund and tried to get us some good sale prices. It was a great experience shopping there.

I was served by a team member who had just started and they were really helpful. I purchased a clearance TV where there was only one left and they tracked it down and then offered to have it sent to me. Good luck with the job mate

I paid for a courier and they did NOT deliver on the day specified so I had to collect the parcel from NZ Post. So, it took me longer and cost me more than click and collect. The response from JB Hifi was "We don't monitor this email address". So, save yourself some hassle and order from Apple.

finally got my pre-order after about two months later better late than never I guess

Replaced EB games for me pretty much, always on point with pre-orders and just all around more reliable.

Pre-ordered a game that was launching on Thursday (the website says they aim to ship it before launch so it arrives on release day). Thursday rolls around and it hasn't even been packed yet. I send a message asking for them to cancel the order because they've missed launch day. Friday at 130pm I get a message saying they've packed it and it'll arrive in up to 10 days. It's the last weekend of the school holidays and my kids have been waiting months for this game...super disappointing. Ended up buying it digitally so they didn't miss out. Wouldn't recommend them at all.

As soon as we walked in the door,a beautiful helpfull female staff member assisted me and my partner straight away..asked all the rite questions we were instantly pleased with the customer care a service to us ☺️ leading us straight the product we were looking for and she also went to another staff member to help to make sure we new the difference between two diff products..they were all so polite and welcoming I was only in the store for about 10 mins then I was out with my product and a happier person because of the awesome service y'all rock "HASTINGS"!!!🫰🔥🔥

The Hastings store, had amazing customer service from when both my partner and I walked in the door. We were looking for a Firestick and our expectations were exceeded by all staff that handled us as customers and right through to our purchase... All product details were clearly communicated to us both... It was a pleasure to be looked after the way we were Thank you Jb-Hi-Fi Hastings Staff!!

Ordered Chromebook online for school, over a month later still waiting, no offer of overnight delivery so my child can finally have what I paid for and do school work. Contact online support only to be told they have to contact store..... should be able to find one in their many stores to send out overnight with apologies for long delay

Ordered an item online. Two days later, an email stating that the item wouldn’t be shipped for two weeks. I replied to them asking why they hadn’t told me it wasn’t in stock. Reply back was they stated on the website that it wasn't available. Don’t order online from them, or go into the store and get it in person.

They promised me a refund. Still waiting…
Just wondering if they have cashflow problems.

Changing my review. Good stuff. Bought STALKER game which normally cost around $100 for $9

I’m extremely disappointed with my experience using JB Hi Fi’s phone trade in service.

I sent in an iPhone 12 Pro Max that was well kept and not damaged when it left my possession. During assessment, JB Hi Fi claimed the phone had a cracked screen and reduced the trade in value significantly. I disputed this immediately as the damage was not present when the phone was sent.

JB Hi-Fi provided inspection photos as evidence, however these images showed fresh dust particles around the cracked area, which strongly suggests the damage occurred recently and after the device left my possession. This concern was raised but never addressed.

Over several months of back and forth, the assessment was repeatedly “reviewed” with the same outcome while the core issue how and when the damage occurred while the phone was in their possession was ignored.

A major red flag for me was that funds were taken without my permission while the assessment was still under dispute. I did not understand why any money was processed before the matter was resolved.

I do not believe this situation has been handled fairly or in line with consumer protections.

I’m sharing this so others are aware of the risks involved and can make an informed decision before using JB Hi-Fi’s trade-in service.

Absolutely guttered & have no trust in JB what so ever. Was always a loyal customer.