Harveynorman Reviews 

I purchased a bed from Harvey Norman in October 2026, in Whangarei.
Excellent service from salesman, helpful and polite.
When the bed was delivered the two men who delivered the bed from Dav Transport, (Ali and Guri), were exceptionally helpful and went beyond what was expected of them.
I am a happy customer thanks to all 3 people who made buying a bed a pleasant experience.

Bought a Millie sofa bed in May , the product started jamming on opening or closing after about six uses, contacted Harvey Norman and they said they would send a technician out to fix it. Took 4 weeks for new parts to arrive, technician spent four hours trying to fix the problem and came to the conclusion that it was a design fault and he would report back to the retailer. Waited three weeks for a response from HM, finally had to call into store, said they would replace sofa, this took three more weeks, on delivery we opened sofa and the tension spring detached on first operation! Contacted HM store manager and he said he couldn’t refund until he’s personally inspected product, been six months since purchase and still not resolved, Harvey Norman have failed to return calls and don’t seem interested in refunding as the product isn’t fit for purpose. My family will never purchase anything from Harvey Norman Timaru again. Made to feel guilty for purchasing a very poor quality product, still sat there waiting for the issue to be resolved. Very happy in store to take your money but after sales service worse than poor.

We purchased six of these chairs for over NZ$2,000. Shortly after one year, the upholstery started peeling. When we contacted Harvey Norman for help, we were told the chairs only came with a one year warranty, and no remedy was offered.

The chairs have extensive peeling across the seats, arms and backs. For the price we paid, we expected far better durability. By the way, they are still selling these craps for $450 each!

Incredibly disappointing quality and after-sales support. Based on our experience, I would not recommend these chairs.

Had a problem with a lounge suite purchased from Nelson branch. Worked through the various recommendations and options the Dave and Ken and settled on one very acceptable for us. All went extremely well with good communication right through to very efficient delivery guys. Thank you. Viv and Raynor Busch

Never ever buy a leather lounge suite from Harvey Norman. Product turns out to be extremely poor quality. At $6,000 this was not cheap. Supplier does not stand behind their product. After just a few months leather marked and needed cleaning every single day. Guaranteed 5 years, but after just a few months Harvey Norman were not interested in sorting our complaint.Will never walk in their store again.

Harvey Norman in Ravenswood, Nth Canterbury has such a beautiful selection it dangerous to the wallet to walk through there. We bought a laptop and bed and the Tech guy Micheal was amazing. He REALLY knows his stuff. Cameron in Manchester and bedding gave us great deals and really worked with us to get the most for our money. Overall the entire staff were great and went above and beyond. Highly recommend an in-store shopping experience. Thanks again Micheal aka 'the computer kid' 5 stars.

A huge thank you to Mike who just helped us with our purchase of a new super king mattress. Mike was super helpful, knowledgeable, and gave us time to decide, zero pressure. Thanks so much Mike. Harvey Norman Mt Wellington is always incredible and our go to spot!.

Theo at Mt Roskill was amazing to deal with. Super helpful, friendly and got me out of a sticky spot when printing photos I’d left to the last minute for an important occasion. He was calm & professional- huge congrats in this hire he’s an asset to the business!

We recently purchased a bed for aging parents. Matthew H couldn't of been more helpful and certainly stepped well above to make things progress quickly due to urgency. Very grateful.

Trying to pass off vertical banding as screen burn, clark Kent needs glasses lol.

Do not trust their technicians and if one comes to visit watch them and don't let them leave until after your issue has been reproduced otherwise you may have to pay for an independent report like me, well currently I am awaiting a second opinion and when my issue is confirmed I am going to pay for their report. I do not have faith they will reimburse me without me shelling out first, the lengths some will go to to lose customers.

Expect major pushback even with visual video evidence presented, again, glasses lol smh.

Avoid.

Update I have received a detailed written report supporting my claim as well as a second opinion.

Purchased product care for a computer, little under a year later the motherboard gave up and the whole thing was rendered useless.

Ended up paying the full price of replacing the computer after it was determined that they would not pay due to minor cosmetic damages to the computer's outer shell. I know I am not the only one with issues with their warranty policies.

Not impressed with after service when trying to sort a warranty issue. Have filled out required forms and sent image as requested and now no follow up from Harvey Norman

I recently had an experience at Harvey Norman Main Street, Palmerston North that I feel needs to be shared.

I purchased a Samsung Galaxy Watch 6 and clearly requested that two years of Product Care be added at the time of sale. I was under the impression this had been correctly applied.

However, after visiting the store due to ongoing connectivity issues with the watch, I was informed that only one year of Product Care had actually been added, meaning the device is now out of coverage. The staff member I dealt with was helpful and did review my account, but I was told by manager that nothing could be changed as the receipt had already been issued.

I was disappointed by this outcome, as I specifically requested two years of cover during the purchase. As someone who has shopped at Harvey Norman many times and regularly selects extended Product Care, I expected this to be processed correctly.

While I understand a receipt was issued, my concern is that the service applied at the point of sale did not reflect what I had clearly asked for. As a retail worker myself, I know customers rely on staff to accurately process what is requested during a transaction.

I believe this situation should have been reviewed more thoroughly, especially given the expectations set at the time of purchase. I hope this feedback helps improve accuracy and customer service going forward.

Bought a breville coffee machine which broke down after 4 months took it in to get repaired 2weeks later picked it up bought it home set it up same result won't work rang harvey norman manukau was told they will contact repairer who took 2 wks to just descale it asked for a refund and was told no rude staff won't listen talk over you after I get my machine back will never deal with them again

Excellent and hassle-free service!
My Westinghouse washing machine developed a fault while still under warranty. Because the exact same model was out of stock, Harvey Norman Manukau upgraded me to the newer model at absolutely no extra charge.They delivered the new machine straight to my home and collected the old one at the same time. The entire process was smooth, professional, and completely stress-free. Thank you so much for the fantastic customer service

Went to northlink branch, never again the Indian man there was creeping around the woman and I who was serving me and continued to interrupt us and asking me how much do I earn and how I can’t buy a product for my business through my business account….. yes I left and spent my 3k elsewhere, never will enter a Harvey Norman store again

Worst customer service, rude and intolerance staff

I was an easy sale for a Shark vacuum at HN Northwood Christchurch because the other electrical appliance and furniture store next door had closed down. I knew which one I wanted to purchase but the Salesperson was knowledgeable with good communication skills and an enjoyable sense of humour. He demonstrated the functions and various accessories with skill and when finished he went and emptied the reservoir the vacuum emptied itself into. It looked like it hadn't ever been emptied since the product hit the market - impressed that he didn't gloss it over and ignore it. When the packaged vacuum was requested from the storage area, the wrong product was sent out to the floor. My salesperson spotted it immediately, which I didn't, and rectified the error immediately, I would have been p*ssed to the max, if I had got home and unpacked the cheaper model.
Now it has been charging for the required time and I am about to do a test clean. If there are issues I will add to this.
The gentleman who brought out the correct model was happy to load it in my car for me. I dealt with three people in the store and all were both polite, and knowledgeable about the products and very helpful with the process. I did not experience any upselling or arrogance from any of the staff at this branch. This was a very pleasant surprise given that I have experienced this behaviour at the other HN stores in Christchurch itself.
I will shop at this branch again.
A side note about Shark's packaging, three pieces of sticky tape were the only unrecycleable items, all the other trays and wrappers were cardboard or paper. Not a scrap of polystyrene in sight. So pleased with that.

Be careful buying their "Lifetime Warranty Screen Protector". I was talked into a lifetime warranty purchase for my phone screen protector 2 years ago. Now my phone has been superceeded by newer models and they no longer carry screen protectors for my phone. I have broken the protector and am unable to get a replacement from them. Apparently Lifetime means "As long as we still sell it"

After trying multiple places asking for help in getting photos from my phone to their print machine and being treated like we were just stupid, a lovely young lady in the Photo Centre at Harvey Norman in Moorhouse Ave was incredibly helpful. Not only did she help us print out photos step by step from my phone, she also helped us in the making up a printed photo book. She spent over an hour of her valuable time with us for which we greatly appreciated. Shout out to this lovely lady; she deserves the "employee of the month award" for sure. Unfortunately neither of us thought to get this lady's name but we are sure that the store will be able to find out who was running the Photo Centre at Moorhouse Ave store at around 1.30ish yesterday morning, (Monday 23rd March 2026). This lady is very kind and doing a fantastic service to her customers. We hope she gets some recognition with the store.