Verified
Always a rapid response to problems - but we only had one, a line fault that was nothing to do with IDNET. Sadly I will have to leave them when copper phones (PTSN) are stopped , because I don't plan... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Moved away from virgin, who wanted £80 for just internet. I used the one touch switch process which went through just fine. On placing the order immediately got the cancellation email from virgi... See more
Verified
We've been with IDNet for about 18 years and wouldn't dream of switching. Broadband is totally reliable, and telephone service is great as well. If you have any questions or (unlikely) problems, you... See more
I have been with IDNet for eight years. They are a wonderful ISP. Drops in service are few and far between but, when I encounter an issue, Customer Service representatives and are readily available an... See more
Verified
early days but all went well with getting the service installed (by city fibre) and provisioned so far connection speeds are towards the upper end of the range they suggested I would see so all good... See more
Verified
No complaints, there were some delays in getting the service activated but this was due to Cityfibre making mistakes, IDNET chased them until they resolved the issue. The network has been stable s... See more
Verified
Reliability of the connection is faultless. In the many years I have been with IDNet, I can count the total downtime in mere minutes. Speed is the full rate of the advertised service. UK based tech... See more
Verified
Your broadband service has been less reliable than previous, with frequent short lived loss of service lasting usually few minutes. Your service desk unable to offer any explanation Also,my MS Outlo... See more
Verified
I'm a longstanding [residential] customer of this niche ISP which few people know about. I'm paying more than I would do elsewhere for my broadband but I am happy to do so knowing [from experience] t... See more
Verified
IDNet 910mb broadband has been great since it’s been installed. Downloads and uploads are now around 600 to 900mb depending on time of day, which is so much quicker than my old Virginmedia’s 5 to 25mb... See more
Verified
Long time member of IDNET. very reliable service. Excellent UK based technical support. Usage is never throttled. Costs are higher compared to some larger providers, but that is offset by reliable... See more
Verified
Setup was quick,easy and installed when stated. Customer support phone line is UK based and very helpful (they actually know what they're doing unlike Virgin/BT, etc). Service has been flawless with... See more
Verified
Gets distinctly laggy at peak gaming times (late PM to early evening) though which is exactly what you need a connection pitched heavily at gamers NOT to do. Other than not addressing that seem... See more
Verified
I've been with IDNet for quite a time now & have had nothing but unfailingly good service from them over the years, both in terms of broadband reliability & help over the phone when (rarely) needed. T... See more
Had a new install from CityFibre, no problems (apart from messy contractor and lack of caring when installing, way it go Kelly Group. A CityFibre issue not IDNet). IDNet have been great, answer... See more
Verified
Internet connectivity is all the same when its working, its when its not working that you would pay extra to get it fixed rather than explain to some poor call centre worker that yes, you have turned... See more
Verified
Fast reliable service. If you need help, phone answered quickly by a knowledgeable person who listens to you and knows what he/she’s talking about rather than reading from an inane computer led tick b... See more
Invited
Always prompt in response to any query. Understand everything being said, both ways which gives total confidence. Only thing not happy with is that land line phone not reliable. Either it is data i... See more
Verified
A human answered my call within less than a minute. He was helpful and knowledgeable. It felt like I was speaking to a kind friend. He initiated the necessary fix quickly and efficiently. I wish all c... See more
IDNet has supplied our broadband since 2007, and we wouldn't dream of switching - it's the best ISP around. We also used them for our telephone service, and last autumn decided to make the switch fro... See more
Reasonable prices, no end of contract nonsense, great support when needed... If you want an ISP that gives you a great service, no silly price rises every year or when your contract ends, and a s... See more
Invited
One of the best internet providers I've ever used. The line has never gone down once in years of service and I've never once needed to call technical support for anything as it always works -- unlike... See more
Verified
Coming from a less than fantastic experience with another (very large) ISP, IDNet is a breath of fresh air. Signing up and porting over went without a hitch. A few minor issues in the days afterwards,... See more
Verified
Proccess was quick and easy. They did what they said they would when they said they would do it. I switched to them because they offered a choice of different routers with their package, something n... See more
Verified
I decided to switch to IDNet from my previous ISP (same underlying provider - CityFibre). My reasons were the greatly superior technical knowledge of IDNet's support team, their ability to provide rDN... See more
Verified
While IDNeT may not be the cheapest around, they provide a totally reliable service with next to no noticeable drops in speeds. And when anything does go amiss, or if you are unsure of something, they... See more
Verified
First internet provider I experienced that has a quite easy to reach and competent customer service team. They also have options to buy (with a decent discount) good quality router from them - if you... See more
Verified
I went with Idnet after too many years of price walking by previous supplier. They came as a personal recommendation from a friend and the b-corp cert cemented the choice for me. Cost and performance... See more
Verified
Prompt service. Fast Internet speeds. Generally reliable connection. More expensive than some competitors but you get what you pay for. Only significant negative is a lack of initial contact/informati... See more
Verified
Switched to IDNet after 20+ Years at Virgin, I got sick of their increases, my internet shot up from £48 to £72 and they werent interested in giving me an offer. I was a little worried about making th... See more
Verified
Such a good company, whenever I have technical difficulties they always take the time to chat through with me step by step. Great service and reasonable price, would recommend!
Verified
The router was installed quickly and efficiently by City Fibre and my internet connection was ready to use straight away. Since then the service has been consistently fast and uninterrupted with no pr... See more
Verified
Consistently above advertised speed. Never let me down. Static IP. Perfect for me.
Verified
I’ve just switched from AAISP to IDNet, and the whole migration went very smoothly. My service switched over around 1:30 AM and reprogramming my router with the new credentials and ranges... See more
Verified
For the best part of 20 years I have used IDNet. It costs more than many but provides an excellent standard of service and response. On the occasions I have required support I have been advised each t... See more
Verified
Amazing service. These guys are the best
Verified
Been with IDNet for under a month, already super impressed. They are consistently meeting their advertised speeds of ~2.4Gbps up and down (which is insane, btw), and thus far I've had zero conne... See more
I swapped over to IDNet as they offer a fixed-price term, which I prefer. I was already with another CityFibre ISP and did wonder how seamless it would be transferring over to IDNet. They have... See more
Verified
Like all great equipment, the best is the stuff you don't actually think about, allowing you to just get on with your day. That's IDNet. Plus a human being who knows what they are doing actually ans... See more
I've been a resdential IDNet customer for two years now, after migrating from Vodafone. The service has been faultless, pricing is transparent and customer service (on the very rare occasion I've nee... See more
Invited
Our IDNet FTTP provided via CityFibre has been live for around a month now and we are slowly migrating over to it. Any support request I have raised to either ask a question or get a change made to th... See more
Verified
I've been with iDNet for 16 years of solid reliable service. No, they aren't the cheapest, but in the event you need to call support they're always there and know what they are talking about. Highly... See more
Verified
Excellent service overall. Everything went smoothly from cable installation to phone support. All my questions were answered within a day by email, and I could always reach an agent when needed. The c... See more
Company details
About IDNet
Written by the company
Better fibre for home professionals and businesses
IDNet is a high-performance internet service provider. We regularly beat the larger suppliers for speed, network resilience and customer service.
Plus, we were the first UK telecoms provider to become a certified B Corp, which means that we have been formally recognised for trading responsibly.
All IDNet customers benefit from UK based 24/7 support.
Why IDNet?
- Speed – The lowest latency network in the UK
- Consistency – maximum throughput even at peak times
- Security – Ultra secure and reliable network
- Support – UK based experts available 24/7
- Sustainability – The UKs first B Corp ISP
Services For Home
- Home Fibre Broadband
Ultra fast ‘family friendly’ packages, quality connection with low latency, ideal for larger households and gamers - Remote Working Broadband
IDNet's professional full fibre connections enable you to make crystal clear video calls, instantly download files, seamlessly run office VPN connections and smoothly stream 4K media content. - Gaming Broadband
If you’re serious about gaming and looking for a competitive edge, check out our latest Asus gaming packages. - Telephony
VoIP telephony & number redirection services so you can keep your landline number whilst moving onto full fibre broadband.
Services For Business
- Gigabit Business Broadband
Our business focussed broadband packages come with critical care for rapid resolutions of faults. - Ethernet Leased Lines
IDNet’s leased lines are ideal for organisations that need the assurance of high-speed internet access at all times. Uncontended bandwidth means the maximum line speed is always available. - Hosted Telephony
IDNet’s hosted digital voice telephony solution provides a fully managed telephone service to your business, removing the need for you to purchase, install, maintain and upgrade expensive equipment.
Nationwide Connectivity
IDNet customers can access an ever-expanding footprint of high-speed full fibre broadband packages.
In addition to the entire Openreach network, we are on-net with alternative full fibre infrastructure providers such as CityFibre, Netomina, MS3 and FibreHeroes, with several more to follow this year. This means we can connect up previously underserved communities in forgotten regions, towns and rural areas.
Contact info
30a Bridge Street, SG5 2DF, Hitchin, United Kingdom
- 0800 331 7000
- support@idnet.com
- idnet.com
What's available for you
4.6
Excellent
683 reviews
Replied to 73% of negative reviews
Typically replies within 48 hours
Verified
Consistent service
Consistent service, only 1 issues right at start of service but was resolved quickly by very knowledgeable support person. Level of knowledge is good for am isp
25 October 2025
Verified
4mS latency and 900 Mbps up and down…
4mS latency and 900 Mbps up and down most of the time on a wired connection. Occasionally 145mS and 700 Mbps down at odd times but always 900 Mbps up.
10 October 2025
Verified
IDNet continue to be fantastic
IDNet continue to be fantastic. Flawless customer service, flawless internet.
22 October 2025
Verified
Always a rapid response to any problems
Always a rapid response to problems - but we only had one, a line fault that was nothing to do with IDNET. Sadly I will have to leave them when copper phones (PTSN) are stopped , because I don't plan to change my ISP when I am forced to move to a VOIP phone. Thank you IDNET for a great service.
14 October 2025
Don't bother trying to use it in the evenings
When it works it's great, however seems there are too many times when it doesn't, like EVERY SINGLE NIGHT OF THE WEEK. We are on Gigabit full fibre and a business account yet never get above download speeds of 50 after 7pm. We DO NOT work 9am to 5pm so rely on good service as and when we need it. My guess is they are throttling our service in the evening just to deal with their load but thats NOT OUR PROBLEM.
We also get sporadic drop outs, not in high frequency, but WAY more often than when we use to get with the other big companies (virgin, Sky etc) yet whenever we call in we get the 'nothing wrong our end' routine. So we just don't bother calling anymore and just give up work until it kicks in again. This just isn't good enough when trying to run a business which is 100% reliant on internet connection.
We are in a town centre, not out in the sticks, and we changed ALL our internal hardwear (£££) to work with the router they sent to us which to be fair did improve the service however, it would of been better value for us to just buy our own router rather that just keep getting told 'it's our equipment'. Perhaps (particularly for business customers) they should do a survey on our existing network and send a compatible router in the first place to save the weeks of anguish trying to get it to all work together.
We are trapped in a 24 month contract which is thankfully getting close to the end, then we will absolutely get out and not look back.
The only reason I gave it a 2* is because they do pick up the phone quickly (potentially dependant on package)
21 October 2025
Unprompted review
Reply from IDNet
Sorry to hear you’re having trouble. We do not throttle any customer's service, at any time, ever.
At a guess, it sounds like your Wi-Fi might be getting interference from a neighbour. If you could please call our Support Team they can talk you through changing the Wi-Fi channel (frequency) that your router uses which might get you free of your neighbours interference.
Sincerely,
IDNet
Verified
Verified
Consistently above advertised speed
Consistently above advertised speed. Never let me down. Static IP. Perfect for me.
16 October 2025
Verified
early days but all good so far
early days but all went well with getting the service installed (by city fibre) and provisioned
so far connection speeds are towards the upper end of the range they suggested I would see so all good there too
15 October 2025
Verified
Switched to their Full fibre broadband
Proccess was quick and easy. They did what they said they would when they said they would do it.
I switched to them because they offered a choice of different routers with their package, something none of the other ISPs were offering.
26 August 2025
Great so far
Moved away from virgin, who wanted £80 for just internet. I used the one touch switch process which went through just fine. On placing the order immediately got the cancellation email from virgin.
I needed a new install from city fibre, requested the earliest Friday, got Thursday instead but no issue for me. I did email IDNet the day before installation for an update on any specific time slot, and got a response within 10 minutes. Once installed I connected my own router, immediately got connected at max speed.
Still early days yet and no issues so far. I chose IDNET for a few reasons, UK based customer support, great reviews. And a choice of contract lengths with or without a router. Whilst not the cheapest, for just customer service alone it’s worth paying that extra.
I’m on the Fibre 900 and get exactly that.
11 October 2025
Unprompted review
Verified
Great UK based technical support
Long time member of IDNET. very reliable service. Excellent UK based technical support. Usage is never throttled.
Costs are higher compared to some larger providers, but that is offset by reliable service.
6 October 2025
Verified
Such a good company
Such a good company, whenever I have technical difficulties they always take the time to chat through with me step by step. Great service and reasonable price, would recommend!
3 October 2025
I swapped over to IDNet as they offer…
I swapped over to IDNet as they offer a fixed-price term, which I prefer. I was already with another CityFibre ISP and did wonder how seamless it would be transferring over to IDNet.
They have been fantastic from the word go! I phoned to query a few things, and the person I spoke to was very polite and informative. They clearly explained the process and the steps involved in transferring over.
I had a few more questions while waiting for the connection to go live, which was around three weeks time. Their responses through email were always prompt, either the same day or the next - big shout out to (Chloe).
I truthfully cannot fault them on anything.
If you’re thinking about switching, I would fully recommend IDNet. Having UK based customer service is also a big bonus, as they understand your queries and don’t fob you off with scripts like the bigger companies do.
3 October 2025
Unprompted review
Verified
Fantastic customer service
Fantastic customer service, no waiting for a foreign call centre. The advertised service is exactly what you receive, and the performance is outstanding
15 September 2025
Verified
Great ISP
I've been with IDNet for quite a time now & have had nothing but unfailingly good service from them over the years, both in terms of broadband reliability & help over the phone when (rarely) needed. They have always been quickly available to speak, friendly, knowledgeable & patient &, though they're not the cheapest providers out there (but still reasonably priced) with them I can honestly say that you do get exactly what you pay for.
28 September 2025
Verified
Happy with everything so far!
No complaints, there were some delays in getting the service activated but this was due to Cityfibre making mistakes, IDNET chased them until they resolved the issue.
The network has been stable so far, works on my custom hardware too, no complaints!
25 September 2025
Verified
Good customer service team
First internet provider I experienced that has a quite easy to reach and competent customer service team. They also have options to buy (with a decent discount) good quality router from them - if you want good wi-fi signals in your home, this is essential.
22 September 2025
Verified
They do what it says on the tin
They do what it says on the tin. Rare these days. Great service. Great reliability
17 September 2025
Verified
Very quick and easy to change over.
22 September 2025
Verified
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