Verified
Always a rapid response to problems - but we only had one, a line fault that was nothing to do with IDNET. Sadly I will have to leave them when copper phones (PTSN) are stopped , because I don't plan... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Moved away from virgin, who wanted £80 for just internet. I used the one touch switch process which went through just fine. On placing the order immediately got the cancellation email from virgi... See more
Verified
We've been with IDNet for about 18 years and wouldn't dream of switching. Broadband is totally reliable, and telephone service is great as well. If you have any questions or (unlikely) problems, you... See more
I have been with IDNet for eight years. They are a wonderful ISP. Drops in service are few and far between but, when I encounter an issue, Customer Service representatives and are readily available an... See more
Verified
early days but all went well with getting the service installed (by city fibre) and provisioned so far connection speeds are towards the upper end of the range they suggested I would see so all good... See more
Verified
No complaints, there were some delays in getting the service activated but this was due to Cityfibre making mistakes, IDNET chased them until they resolved the issue. The network has been stable s... See more
Verified
Reliability of the connection is faultless. In the many years I have been with IDNet, I can count the total downtime in mere minutes. Speed is the full rate of the advertised service. UK based tech... See more
Verified
Your broadband service has been less reliable than previous, with frequent short lived loss of service lasting usually few minutes. Your service desk unable to offer any explanation Also,my MS Outlo... See more
Verified
I'm a longstanding [residential] customer of this niche ISP which few people know about. I'm paying more than I would do elsewhere for my broadband but I am happy to do so knowing [from experience] t... See more
Verified
IDNet 910mb broadband has been great since it’s been installed. Downloads and uploads are now around 600 to 900mb depending on time of day, which is so much quicker than my old Virginmedia’s 5 to 25mb... See more
Verified
Long time member of IDNET. very reliable service. Excellent UK based technical support. Usage is never throttled. Costs are higher compared to some larger providers, but that is offset by reliable... See more
Verified
Setup was quick,easy and installed when stated. Customer support phone line is UK based and very helpful (they actually know what they're doing unlike Virgin/BT, etc). Service has been flawless with... See more
Verified
Gets distinctly laggy at peak gaming times (late PM to early evening) though which is exactly what you need a connection pitched heavily at gamers NOT to do. Other than not addressing that seem... See more
Verified
I've been with IDNet for quite a time now & have had nothing but unfailingly good service from them over the years, both in terms of broadband reliability & help over the phone when (rarely) needed. T... See more
Had a new install from CityFibre, no problems (apart from messy contractor and lack of caring when installing, way it go Kelly Group. A CityFibre issue not IDNet). IDNet have been great, answer... See more
Verified
Internet connectivity is all the same when its working, its when its not working that you would pay extra to get it fixed rather than explain to some poor call centre worker that yes, you have turned... See more
Verified
Fast reliable service. If you need help, phone answered quickly by a knowledgeable person who listens to you and knows what he/she’s talking about rather than reading from an inane computer led tick b... See more
Invited
Always prompt in response to any query. Understand everything being said, both ways which gives total confidence. Only thing not happy with is that land line phone not reliable. Either it is data i... See more
Verified
A human answered my call within less than a minute. He was helpful and knowledgeable. It felt like I was speaking to a kind friend. He initiated the necessary fix quickly and efficiently. I wish all c... See more
IDNet has supplied our broadband since 2007, and we wouldn't dream of switching - it's the best ISP around. We also used them for our telephone service, and last autumn decided to make the switch fro... See more
Reasonable prices, no end of contract nonsense, great support when needed... If you want an ISP that gives you a great service, no silly price rises every year or when your contract ends, and a s... See more
Invited
One of the best internet providers I've ever used. The line has never gone down once in years of service and I've never once needed to call technical support for anything as it always works -- unlike... See more
Verified
Coming from a less than fantastic experience with another (very large) ISP, IDNet is a breath of fresh air. Signing up and porting over went without a hitch. A few minor issues in the days afterwards,... See more
Verified
Proccess was quick and easy. They did what they said they would when they said they would do it. I switched to them because they offered a choice of different routers with their package, something n... See more
Verified
I decided to switch to IDNet from my previous ISP (same underlying provider - CityFibre). My reasons were the greatly superior technical knowledge of IDNet's support team, their ability to provide rDN... See more
Verified
While IDNeT may not be the cheapest around, they provide a totally reliable service with next to no noticeable drops in speeds. And when anything does go amiss, or if you are unsure of something, they... See more
Verified
First internet provider I experienced that has a quite easy to reach and competent customer service team. They also have options to buy (with a decent discount) good quality router from them - if you... See more
Verified
I went with Idnet after too many years of price walking by previous supplier. They came as a personal recommendation from a friend and the b-corp cert cemented the choice for me. Cost and performance... See more
Verified
Prompt service. Fast Internet speeds. Generally reliable connection. More expensive than some competitors but you get what you pay for. Only significant negative is a lack of initial contact/informati... See more
Verified
Switched to IDNet after 20+ Years at Virgin, I got sick of their increases, my internet shot up from £48 to £72 and they werent interested in giving me an offer. I was a little worried about making th... See more
Verified
Such a good company, whenever I have technical difficulties they always take the time to chat through with me step by step. Great service and reasonable price, would recommend!
Verified
The router was installed quickly and efficiently by City Fibre and my internet connection was ready to use straight away. Since then the service has been consistently fast and uninterrupted with no pr... See more
Verified
Consistently above advertised speed. Never let me down. Static IP. Perfect for me.
Verified
I’ve just switched from AAISP to IDNet, and the whole migration went very smoothly. My service switched over around 1:30 AM and reprogramming my router with the new credentials and ranges... See more
Verified
For the best part of 20 years I have used IDNet. It costs more than many but provides an excellent standard of service and response. On the occasions I have required support I have been advised each t... See more
Verified
Amazing service. These guys are the best
Verified
Been with IDNet for under a month, already super impressed. They are consistently meeting their advertised speeds of ~2.4Gbps up and down (which is insane, btw), and thus far I've had zero conne... See more
I swapped over to IDNet as they offer a fixed-price term, which I prefer. I was already with another CityFibre ISP and did wonder how seamless it would be transferring over to IDNet. They have... See more
Verified
Like all great equipment, the best is the stuff you don't actually think about, allowing you to just get on with your day. That's IDNet. Plus a human being who knows what they are doing actually ans... See more
I've been a resdential IDNet customer for two years now, after migrating from Vodafone. The service has been faultless, pricing is transparent and customer service (on the very rare occasion I've nee... See more
Invited
Our IDNet FTTP provided via CityFibre has been live for around a month now and we are slowly migrating over to it. Any support request I have raised to either ask a question or get a change made to th... See more
Verified
I've been with iDNet for 16 years of solid reliable service. No, they aren't the cheapest, but in the event you need to call support they're always there and know what they are talking about. Highly... See more
Verified
Excellent service overall. Everything went smoothly from cable installation to phone support. All my questions were answered within a day by email, and I could always reach an agent when needed. The c... See more
Company details
About IDNet
Written by the company
Better fibre for home professionals and businesses
IDNet is a high-performance internet service provider. We regularly beat the larger suppliers for speed, network resilience and customer service.
Plus, we were the first UK telecoms provider to become a certified B Corp, which means that we have been formally recognised for trading responsibly.
All IDNet customers benefit from UK based 24/7 support.
Why IDNet?
- Speed – The lowest latency network in the UK
- Consistency – maximum throughput even at peak times
- Security – Ultra secure and reliable network
- Support – UK based experts available 24/7
- Sustainability – The UKs first B Corp ISP
Services For Home
- Home Fibre Broadband
Ultra fast ‘family friendly’ packages, quality connection with low latency, ideal for larger households and gamers - Remote Working Broadband
IDNet's professional full fibre connections enable you to make crystal clear video calls, instantly download files, seamlessly run office VPN connections and smoothly stream 4K media content. - Gaming Broadband
If you’re serious about gaming and looking for a competitive edge, check out our latest Asus gaming packages. - Telephony
VoIP telephony & number redirection services so you can keep your landline number whilst moving onto full fibre broadband.
Services For Business
- Gigabit Business Broadband
Our business focussed broadband packages come with critical care for rapid resolutions of faults. - Ethernet Leased Lines
IDNet’s leased lines are ideal for organisations that need the assurance of high-speed internet access at all times. Uncontended bandwidth means the maximum line speed is always available. - Hosted Telephony
IDNet’s hosted digital voice telephony solution provides a fully managed telephone service to your business, removing the need for you to purchase, install, maintain and upgrade expensive equipment.
Nationwide Connectivity
IDNet customers can access an ever-expanding footprint of high-speed full fibre broadband packages.
In addition to the entire Openreach network, we are on-net with alternative full fibre infrastructure providers such as CityFibre, Netomina, MS3 and FibreHeroes, with several more to follow this year. This means we can connect up previously underserved communities in forgotten regions, towns and rural areas.
Contact info
30a Bridge Street, SG5 2DF, Hitchin, United Kingdom
- 0800 331 7000
- support@idnet.com
- idnet.com
What's available for you
4.6
Excellent
683 reviews
Replied to 73% of negative reviews
Typically replies within 48 hours
Verified
IDNET have always been helpful
IDNET have always been helpful, especially when we had a problem not of our making. The service is excellent - we have no issues with this company.
20 August 2025
Verified
An ISP how its supposed to be
Reasonable prices, no end of contract nonsense, great support when needed...
If you want an ISP that gives you a great service, no silly price rises every year or when your contract ends, and a support team who are available on the end of the phone then consider Idnet...
I recently had an outage on my broadband due to a broken cable, and I got straight through to tech support who logged the fault, and organised an Openreach engineer to come out the next day, Openreach were great too. I was back up and running a little more than 24 hours later. Great service, no nonsense. Fab.
11 August 2025
Unprompted review
Verified
Solid performance and reliability
Solid performance and reliability, the service and support is also excellent (you can speak to a real person with good technical knowledge pretty much immediately if you need to)
19 May 2025
Faultless
I've been a resdential IDNet customer for two years now, after migrating from Vodafone. The service has been faultless, pricing is transparent and customer service (on the very rare occasion I've needed to speak to someone) has been prompt, friendly and helpful. You can use your own hardware, there are no in-contract price hikes and everything just works. Exactly what I want from my ISP.
14 August 2025
Unprompted review
Verified
24/7 customer support
Probably the best company for broadband in uk. Paired with city fibre, you have the same download and upload speed+ 24/7 customer support
9 August 2025
Verified
Verified
Verified
Great customer support and a reliable broadband access provider
My company has used IDNet for broadband circuits for over ten years, now. They are knowledgeable and thoroughly professional. Their great advantage is that it is possible to ring a technically competent person when there is an issue and get it solved, unlike many broadband providers who have customer support systems that waste time and simply fail to address identified performance failings. IDNet are not the cheapest provider, but, given the quality of support, I rate them as good value for money, which is why my company continues to use them as one of our two suppliers (we need a second supplier for network resilience reasons). Highly recommended provider.
31 July 2025
IDNet have technical expertise and are able to deliver
My initial research for a FTTH broadband provider after CityFibre made FTTH possible revealed that not all ISPs are equal.
Some don't offer symmetrical speeds with your upload being just a fraction of your download. Generally, this isn't a real concern and it's how ADSL has always worked, but when uploading large amounts of data, for example high quality videos to streaming platforms, your upload speed matters! IDNet offer this and are very clear.
What I also really appreciated is that I was able to speak to their technical team before signing up with some technical questions they were able to immediately answer, providing confidence. Questions like:
- Is your IPv4 service providing a fixed IP address that never changes, even if configured over DHCP?
- Is your IPv4 service full range and you do not use CGNAT?
- Is there any port filtering or restrictions?
All these questions were promptly answered.
I then signed up for the contract and had been using their 1000/1000 service which has been very reliable. After a short while, I ditched my long standing Virgin Media Business package as the upload speeds and latency offered via fibre are unbeatable.
However, what has made IDNet stand out from the rest is sorting out a routing issue that I had when reaching certain end points on the internet. Latencies were a lot higher than expected. My normal round trip latencies to most EU services is under 20ms. Here, it was consistently around 80ms causing me issues with some VPN connections I require. Upon investigation, I found the issue to be caused by a particular hop which introduced this latency. This was not specifically an IDNet issue: they do not control routers outside their network. However, they were able to manually re-route my traffic via a different third party which has resolved my problem.
I do not know how many other ISPs out there have the ability, knowledge and desire to help out their customers with exotic routes beyond their network to resolve issues, but IDNet were able to do it within a few days.
I'd therefore heartily recommend them, whether for personal or business use. The availability and knowledge of their technical teams really provides reassurance. Their sales pitch is clear and explicit. They deliver what they promise. Consistently.
15 July 2025
Unprompted review
Verified
Really happy with the IDNet service
Really happy with the IDNet service so far. After an initial mixup with the activation date everything got squared away and the switch process was quick and easy.
31 July 2025
Verified
Great customer service if needed
I'm a longstanding [residential] customer of this niche ISP which few people know about. I'm paying more than I would do elsewhere for my broadband but I am happy to do so knowing [from experience] that if there's a problem the Support team will do all they can to sort it. Indeed, one will usually deal with the same person throughout who can easily be contacted by phone or email - no chatbots or overseas call centres here! Highly recommended.
29 July 2025
Be aware you will be charged £198 for their infrastructure issues
Be aware you will be charged £198 for a call out visit regardless of whether there is an issue with their infrastructure. Engineer confirmed internet was ok however issue was with their infrastructure. IDNET know it or charging without resolving the issue with drop in internet speeds or just no internet. Really poor customer service and rather aggressive lately.
1 August 2025
Unprompted review
Reply from IDNet
Hi CO,
Thank you for your review. We would like the opportunity to respond specifically to the case you are inferring to however, as we only have the name 'CO' to go on and no instances of issues on our network to speak of we are unable to do so.
We will highlight again that should engineer attendance be required to the premises we will recommend local tests to be carried out to rule out a possible local cause. Customers are advised that should engineers attend and find no fault condition or that the fault was caused by non Openreach (or other network supplier) maintained hardware or wiring, a charge is raised and passed on at cost.
All customers are advised this prior to appointment booking. If customers choose not to carry out local checks, they must confirm they accept the risk of charges before an appointment will be booked.
This process is also laid out clearly in our Terms and Conditions (clause 20.10 'Fault Investigation'), which are accepted when submitting an order with us.
There is no fault on the IDNet infrastructure. We have no record of a case of an engineer suggesting an issue on the IDNet network and a status of our network is publicly visible at all times here https://www.idnet.com/network-status.php
We pride ourselves on our honesty and integrity and would be the first to admit and make amends for any failure on our part but certainly will not do so when neither our network nor Team have been at fault.
Sincerely,
IDNet
Verified
Solid connection and great support
IDNet have been brilliant, the connection is rock solid and fast, support quick to reply and very helpful.
14 July 2025
Verified
All good.
All good. Customer service is good. Line is stable with no downtime. I am also thinking of upgrading soon.
9 July 2025
Verified
Love this company…
Love this company and their customer service. I have been with them for years and they just keep getting better and better.
11 July 2025
Verified
good customers service
21 July 2025
Verified
Unicorn tier customer service
After two years of CityFibre refusing to provide service to our address due to an error in their database and countless attempts to contact them to rectify the records, only IDNet's customer service had the stick-to-itiveness to keep chasing them until they finally agreed that there was no issue and installed fibre to the premises. Could not hope for a better customer service. Thank you to Nikos especially, providing weekly updates of progress throughout the battle. Service has been excellent, static IPs and IPv6 without issue and very low latency.
9 July 2025
Verified
Outstanding Customer Service and Reliable Connectivity
Excellent service overall. Everything went smoothly from cable installation to phone support. All my questions were answered within a day by email, and I could always reach an agent when needed. The connection speed is fantastic, but the customer service is even better.
9 July 2025
Verified
Very satisfied customer for many years
I have been a domestic broadband and telephone customer with IDNET for many years and have always had very good, reliable, cost-effective service and especially their personal and helpful service and advice by phone when necessary, including the transfer to digital telephone.
21 July 2025
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