Hume Health Reviews 

They sent me one unit it broke and battery would not charge. They sent me another unit. It lasted for 60 days and the same result. It’s just a faulty broken product now they’re support team will not even answer for assistance.

The Trust Pilot Review Summary is TOTALLY Wrong !!!

Just Check Out the Reviews of Hume Health on the BBB.

HUME HEALTH IS A CRIMINAL SCAM.

THEY'RE COLLECTING AS MUCH MONEY AS THEY CAN WITHOUT ISSUING REFUNDS UNTIL THEY DISAPPEAR WITH ALL THE STOLEN CASH !!!

THERE NEEDS TO BE COLLECTIVE LEGAL ACTION AGAINST HUMAN HEALTH.

THEIR SO-CALLED HEALTH POD IS DEFECTIVE; THE ONLY ACCURATE READING IT GIVES IS WEIGHT.

AFTER REVIEWING THE INTERNET, IT SEEMS LIKE THIS ISN'T A FEW MACHINES HERE AND THERE - IT'S THE NORM.

THEY ARE KNOWINGLY ENGAGED IN DECEITFUL MASS THEFT
AND THEIR SO-CALLED CUSTOMER SUPPORT IS SO VIRTUALLY NON-EXISTENT THAT IT IS A SLAP IN THE FACE - INSULT TO INJURY !!!

MASS ROBBERY !!

IF ANYONE WANTS TO FILE A CLASS ACTION SUIT,
I'M IN !!!

Whilst the product (Hume band 2.0) was not for me, Alvin at Hume Health’s support team was really good. After trying to resolve my issue he advised me how to return the band and I received a full refund. I have also emailed Alvin to ask if i can return the Hume Pod as well, it’s been just over a week and no response yet so hope to hear back soon, but with regards to the band return he was very polite and gave very good customer service.

first, the Hum band information is unneccesarily complicated. They word the feedback in such away that they are meaningless. I am substantially overweight and was on a exercise restriction for the 30 days I had the products and my personallized feedback was that I am doing great and adding days to my life. So I call BS. And I tried to return the product. And you cant even chat with someone. The only available responses in the chat are canned responses and no ability to add any other comments. So much for using AI! Chat is designed to frustrate you. Overall waste on money. I disputed my credit card charges because they have my returned product and did not issue a refund.

I needed a replacement band because mine was lost at an Airport. Oliver was great. He took care of my needs and was spot on with customer service.

Very poor customer service took over 2 weeks to just let me know how to return this product as it did not function as advertised. Then responded 2 days after finally reaching back out to me to tell me they are closing the ticket due to no response?!?!? I have sent 4 emails with tracking information and they went ghost again. I would never suggest any of these products just because they can’t respond in a timely fashion but have higher expectations from their customers.

Absolutely Appalling Product and Customer Service. Avoid Hume Health at All Costs!

Nearly £300 wasted. Two defective devices. Weeks of frustration. No refund. Absolutely disgraceful.

I genuinely cannot remember the last time I experienced such an appalling combination of poor product quality, incompetent customer service and complete disregard for consumer rights.

I purchased a Hume Band for nearly £300, expecting a premium health-tracking device. What I received was a product that hasn’t worked properly since the day I bought it.

The band consistently failed to record basic health metrics, including heart rate, HRV, sleep, stress levels and blood oxygen saturation. Essentially, the very functions I purchased it for.

After countless emails, screenshots, photographs and troubleshooting procedures, Hume Health eventually agreed to send me a replacement.

Unbelievably, THE REPLACEMENT WAS JUST AS USELESS!

It suffered from virtually identical problems, failing to record the data it was supposedly designed to monitor.

At this point, I had completely lost faith in the product and quite reasonably requested a refund.

You would think that after supplying TWO defective devices, a reputable company would apologise, acknowledge the failure and return the customer’s money.

Not Hume Health.

Instead, I was subjected to more emails, more pointless troubleshooting requests, more delays and eventually an offer to send me a THIRD device!

How many defective products does a customer have to receive before this company accepts that its products are simply not fit for purpose?

What makes this experience even worse is Hume Health’s apparent disregard for UK consumer protection legislation.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality and fit for purpose. Where a replacement also fails to conform to the contract, consumers can have a statutory right to reject the goods and receive a refund.

Despite repeatedly explaining this and explicitly refusing another replacement, I have still not received a satisfactory resolution.

I have now escalated this matter for legal action concerning my consumer rights.

It is absolutely extraordinary that a company selling supposedly premium health technology would allow a customer complaint worth less than £300 to reach this stage rather than simply resolving it.

My experience has been nothing short of exhausting. The products have been unreliable, the customer service has been painfully repetitive, and the entire complaints process has felt like an exercise in wearing the customer down until they give up.

Well, I won’t be giving up.

My advice to anyone considering purchasing a Hume Band: DON’T.

Save your money, save your time and save yourself the frustration.

I would not recommend this product or company to anyone based on my experience.

Two defective devices, weeks of wasted time, endless excuses and still no refund.

Hume Health should be thoroughly embarrassed by how this has been handled.

An absolutely disgraceful experience from beginning to end. If I could give zero stars, I would.

They are scammers. I have been receiving unwanted calls, emails, and texts from them. I check my balances every day because I think they are trying to fraudulently charge my cards. Do not even view any of their ads, or this will happen to you too.

Terrible company. No customer service. I never got my band; I finally had to go through my cc company and got my money back.

This company will be out of business within a year. 2027

I bought a Hume Band 2.0 on July 14, 2026, with the Lifetime 10-year warranty.

After about 3 months the charging pad came off and the band won't charge at all. I contacted Hume on October 19. On October 27 they said my case was forwarded for a replacement review, and I confirmed my shipping address that same day.

On November 2 support said it had been passed to a specialist. Since then, nothing — no replacement decision, no update, just marketing emails.

Searching online, I found several other customers reporting the same thing — the charging contacts coming off after weeks to a few months — and many of them also said customer service stopped responding to them.

The band is dead and unusable. I want the warranty replacement, or I'll just take a refund and buy a different fitness tracker.

This company is a scam. I purchased the hume 2.0 band and realized it wasn’t as good as the other brands. I’ve been trying to return it and there’s no response. They say they have a customer service chat but it’s just a robot that doesn’t help.
I highly recommend not to buy this item. Customer service is awful.

My device somehow detached from the strap throughout my day, the team was very understanding and the customer service was great

I found that the information was not useful to me so I returned it as per their policy. Paid top dollar for a secure and recorded return. Received a confirmation of delivery the next day. I never received an email in return and still have not been refunded 15 working days since they received it! Will probably have to write to the ombudsman and consumer protection authorities to get my refund.

I ended up sending my pod back, but I cannot praise the customer services enough. They were attentive, fast and spot on with my query and my refund. Very rare to find such service these days

I paid 1100 dollars for 3 consecutive months of a starter microdose of 2.0.
There is no real doctor interaction , it seems based on AI and faulty readings and measurements.
Ive gained weight for over 30 days yet they advised to even take a lower dose .
Shipments are always late and doctors take many days to respond without any actual personal response just repeating the same statements.
I managed to lose 20 pounds in 9 weeks mostly through intermittent fasting and lots of exercise but not much help from hume health.
I feel they are there to maximum their profits by only giving microdoses and ignoring the actual customer needs.

TERRIBLE CUSTOMER SERVICE. Do NOT Recommend.

The Bluetooth connection from the App to my scale stopped working. It worked for several months and then just wouldn’t connect. The data I had received I found interesting.

I purposely purchased a lifetime warranty on this specifically because of the Bluetooth and the data in the App vs. the scale.

The App lists no way to contact someone. I went snd put in a contact me on the website. I got an update mediate response. From there, this has gone extremely sour.

I then sent five emails and finally got a response. I was told to then ensure the scale connected to Bluetooth. It does not.

I requested a Warranty Claim — sent a second email nearly a week ago. No answer. Sent an additional email just now.

Who has the patience for such malarkey, especially when you purchase a LIFETIME warranty?

I informed the company on 10/18/2026 that i wanted to return my Hume Band 2.0 due to the battery percentage dropping 12-15% the very first day while claiming it had a 14 day battery life. For the price of this item I think it should stand up to the claims. I then received this message: Thank you for reaching out. This is an automatic message, so you don’t have to wait for us to ask for the details. Please reply to this email with:

• Your order number (starts with SHHUME# or HUMEDE#, in your order confirmation email)
• The email address and full name on the order
• Which product it’s about (Hume Band or Hume Pod) and a short description of what you need help with, with a photo if something is damaged or not working

A team member will pick it up from there. We’re handling a high volume of requests and replies are taking longer than usual, so having these details ready helps us move quickly. Please reply here instead of opening a new request, and if you’ve already sent this, you don’t need to send it again.

Regards,
Hume Health Support Team

8 days later I still had not received a response back. After which I chose to send it back via USPS Signature Confirmation. On 10/31 the package was delivered and signed for. Today is 11/4 and I still have not received any correspondence. I want my money refunded. It seems like this is the only way to contact the company. Order # is 1927639.

Terrible band, terrible customer service, terrible app. Just terrible! Avoid.

So sick of this. Been months trying to get my money back, even the bank is on the seller side. I need my refund for SHHUME#1872285

I have never heard of this company until I had a fraudulent charge of $252.03 on my debit, what a pain when you have to cancel your card and wait for a new one