HLTH Track Reviews 

A great product for the health conscious person...
The customer service is second to none and IF you have any problems they will be sorted out quickly and without any fuss,the product itself works very well with reasonably accurate readings of your vital signs and sleep patterns don't forget that this isn't medical grade equipment but purely a device to let you have an idea of what is what.
The unit itself is comfortable to wear and once you get used to it being on your wrist you completely forget it's there.
I would highly recommend.

Customer service was fantastic Rachel was really pleasant and helpful, much appreciated.

I've bought 4 bands for me & my family. Out of the blue the bar broke on one of them.

Rachel responded to my email immediately. Read my complaint and organised a replacement with in 24hrs.

I had an issue with my band and Cliff from HLTH helped me work through the issue which couldn't be resolved over the phone.
Cliff sent another band to replace the one with issues.
No questions asked or shady tactics to try and get out of a replacement like so many other companies do.
Old fasion customer service wrapped in integrity.
I highly recommend HLTH as company and thankyou Cliff for your help..
Kudos to HLTH ❤️

To whom it may concern,
this band 1.0 is absolutely amazing I am stoked with it.

The quality is great, the app works perfectly.
You seriously don't even feel you are wearing it.

You can't go wrong, no subscription!.
At this price this band has NO competition.

Enjoy :-)

Excellent customer service and very quick at resolving any issues. Amelia was incredibly helpful, friendly and professional. Highly recommended.

HLTH Band was light easy to set up BUT data it produced was very clearly inaccurate .. BP, sleep and steps demonstrably false.
Their "easy, no hassle returns" was a nightmare .. so many emails before they would accept a return despite their "30 day no quibble return process".
I had to photograph everything, INCLUDING the parcel before I posted it and the Royal Mail proof of purchase. Ludicrous.
Customer service emails were often very badly written .. a lot of "cut & paste" going on. Dealt with numerous different agents.
They eventually gave me a refund well over a week after they received item back. But did NOT refund my postage cost which I believe they should have done ads the item was faulty. NEVER go near this company.

Fantastic product, lightweight, easy to setup, delivered fast with excellent warranty and customer support

Turned up quickly, easy to setup, the instructions were easy to follow. No additional subscription a super bonus.

Very happy with my HLTH Band! It took a while to arrive in Sweden, but it was definitely worth the wait. The product is great, and I'm very satisfied with it. Special thanks to Olivia for keeping me updated with the tracking information throughout the delivery process. Excellent customer service and a great overall experience. Highly recommended!

Had very good support from Rachel. Thanks.

Olivia was very helpful and sorted my issue quickly.

I rarely write reviews, but this experience left me no choice. I am super frustrated.

Product: I used HLTH for one day, and the data was clearly unreliable. The sleep tracker was far off from how much I actually slept. Once I saw that, I stopped trusting every other metric.

Returns: Returning it was harder than it should have been. You have to email a specific address, wait days for a reply, and then ship the product back yourself. It has now been more than two weeks since the carrier marked the return as delivered. HLTH still hasn’t refunded me and says the package isn’t in their warehouse.

Support: Replies were slow, and the responses I got felt automated and didn’t help. I haven’t been able to reach anyone who can actually resolve this.

Bottom line: An inaccurate tracker is a bad start. A return process that holds your money for weeks makes it worse. I would not buy from them again.

Great product and excellent customer service

I had the opportunity to try the HLTH Band for around two weeks and was genuinely impressed with the product. It's well made, provides some really interesting and useful health data, and the battery life is particularly impressive. One thing that could make the experience even better would be more straightforward integration with apps such as Samsung Health, without the need for a third-party bridging app.

Ultimately, I decided to return it, but this was purely down to personal preference. I've realised that wearing any device on my wrist 24/7 simply isn't for me, regardless of how comfortable or useful it is. It certainly wasn't a reflection of the product itself.

I'd also like to mention Olivia from customer service, who was very helpful throughout the return and refund process. Even when there was a little confusion with the tracking information, everything was handled politely, professionally and efficiently, and the issue was resolved with a full refund.

Although I decided not to keep the band, I think it's an excellent product and I'm equally pleased with the customer service. I'd happily recommend giving it a try!

I misplaced my charging cable for my HLTH band, so I contacted HLTH customer service in order to place an order for a new one, Amelia contacted me very quickly and she was able to arrange a replacement cable for a small fee. I received the replacement cable within a short time. Great service from HLTH support.

Amelia was excellent and resolved my issue without going back and forth all of the time. Response time was always within 10-15 minutes and super efficient and professional. Best customer service I have experienced in many years. Possibly the best I have ever experienced.

Rachel*****

I dealt with Rachel who was way beyond helpful and knowledgeable. She quickly responded to my product operation questions and was able to find a suitable resolution to my inquiry. Employees such as this can make or break a company and she definitely makes HLTH a trusted company.