Offers good services at a appealing price, but I’m not a fan of their strict KYC requirements.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Although the VPS servers are physically located in the advertised regions such as Amsterdam and Germany, the provider operates all these locations under a single ASN (AS57043). This causes... See more
Company replied
Customer support is very short in words, hard to follow up the conversations and un-clear steps, or ways to progress. Sign In is through a platform, pretty obscure. The GPU offered are not available... See more
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It feels more like a hobby project than a serious hosting business. Provisioning three virtual servers took more than six hours. Basic functionality such as opening a console, reinstalling the OS, o... See more
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Company details
Written by the company
From its foundation in 2006, HOSTKEY has grown into a premium internet service provider (ISP) with facilities in the Netherlands, Germany, Finland, Iceland, the USA and Turkey. Our clientele spans the globe from the EU as a whole to China, Japan, and India in the East. They choose HOSTKEY not only for its obvious benefits, but also based on our reputation as a skilled and dynamic team that gets the job done reliably, and that we can deliver unique and custom products tailored to the client’s mission-critical needs.
Contact info
Willem Frederik Hermansstraat 91, 1011 DG, Amsterdam, Netherlands
- +31 20 820 3777
- info@hostkey.com
- hostkey.com
3.1
Average
208 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Reply from HOSTKEY
Thank you for your review, Nikola!
I have been using their VPS for 3 or 4…
I have been using their VPS for 3 or 4 months now, and it’s been great. I’ve only experienced one small outage for a short time. Their price are lowest I could find and the service is really worth the money.
31 October 2026
Reply from HOSTKEY
Thank you for your review, Anker! We're glad to hear that you're happy with your VPS and find our pricing competitive. We appreciate your understanding regarding the brief outage and thank you for choosing HOSTKEY!
Reply from HOSTKEY
Thank you for your review, Mike! We're happy to hear that you've been using HOSTKEY servers for a while and find our services convenient and affordable. We appreciate your continued trust and support!
Great experience with HOSTKEY
Great experience with HOSTKEY! The servers are reliable and run smoothly without any issues. The support team is responsive, helpful, and always quick to assist. Very satisfied with the service!
2 November 2026
Reply from HOSTKEY
Thank you, Marta, for your positive feedback! We're glad to hear that you're happy with the reliability of our servers and the support you've received. We appreciate your trust in HOSTKEY and look forward to continuing to provide you with great service!
Unreliable hosting, poor communication.
Some of our servers have been down for over 6 hours. No connectivity, no IPMI. We logged a ticket the moment it went down and still haven't received an answer.
Unreliable service is one thing, but then failing to at least get back to your customers and update them on what is happening is a whole new level.
It's also interesting how all the positive reviews here are verified, and the negative ones are not. I've never once received a request to review them in the years we've been with them, so how are these others getting invitations to review them? Selective sending of review invitations? Might be worth flagging to Trustpilot to look into.
26 October 2026
Unprompted review
Reply from HOSTKEY
Hello,
We’re very sorry for the prolonged downtime and, especially, for the lack of timely updates from our support team. We understand how important server availability is for your business and your customers, and how difficult it is to manage the situation without clear information.
On October 26, a power outage at the DataPro data center caused your servers to become temporarily unavailable. Although our engineers worked to restore the affected services, we acknowledge that the communication during this incident fell short of what you should expect from us. We sincerely apologize for the additional frustration caused by the delayed responses and insufficient updates.
As compensation for the downtime, we have extended the affected servers by one day.
Thank you for bringing this experience to our attention. We understand that reliable service means not only restoring availability but also keeping customers informed when issues occur, and we’re sorry we let you down in this regard.
Everything is good so far
Everything is good so far! I don’t have any issues with my servers.
23 October 2026
Reply from HOSTKEY
Thank you for your feedback! We’re glad everything has been running smoothly and your servers are meeting your needs. We appreciate you taking the time to share your experience!
Big thanks to the supportteam for their…
Big thanks to the supportteam for their quick support and professional help. I had an issue with my dedicated server in a Dutch DC and they sorted it out really fast. Great support!
6 October 2026
Reply from HOSTKEY
Thank you for the kind words! We’re glad our support team could resolve the issue quickly and get your server back on track. We’ll be happy to help whenever you need us!
I rent VPS in Germany
I rent VPS in Germany. Fast, cheap and ready-to-go apps. I am waiting for feature when I can install apps from GirHub.
20 October 2026
Reply from HOSTKEY
Thank you for your feedback! We’re glad you’re enjoying the VPS service and its convenience. We also appreciate your suggestion regarding GitHub app installation — feedback like this helps us better understand what features our customers would like to see.
Great price
Great price, excellent customer support, reliable network performance and user friendly control panel. I have worked with them for nearly 6 years.
6 October 2026
Reply from HOSTKEY
Thank you for your continued trust over the past six years! We’re glad you’ve had a positive experience with our services and appreciate you taking the time to share your feedback. It means a lot to have you with us for so long!
Fast VPS deployment and convenient…
Fast VPS deployment and convenient hourly billing. The server was up and running within minutes, which is great when you need a VPS for short-term project or testing. Performance has been stable so far.
15 September 2026
Reply from HOSTKEY
Thank you for sharing your experience! We’re glad the service has worked well for your projects and that you’ve been satisfied with its performance and overall convenience. We appreciate your trust!
Reliable service with friendly and…
Reliable service with friendly and responsive support. Everything works smoothly and the team is always quick to help when needed. Thank you, guys!
14 September 2026
Reply from HOSTKEY
Thank you for your kind feedback! We’re glad you’re happy with the reliability of our service and the support you’ve received. We truly appreciate your trust and continued use of our services.
Horrible hosting company
For their vps hosting they use 15 year old e5 cpus
Their network is oversold 35 mbps speeds
Their refund policy is a scam 10 euro fee to refund and a 5 procent commission
Their staff is based in russia , i would not put also sensitive data in such
14 August 2026
Unprompted review
Reply from HOSTKEY
Thank you for your feedback. We would like to clarify a few points.
HOSTKEY is a Netherlands-based company operating in accordance with Dutch and EU laws and regulations. Our terms, refund policies, fees, and service conditions are publicly available to customers.
Regarding hardware, HOSTKEY uses modern hardware for our advanced and high-performance VPS product lines. For the most affordable VPS plans, where high computing performance is not required, previous-generation hardware may be used. This allows us to offer lower prices while providing resources appropriate for the intended workloads. The specifications of each service are available before ordering.
If you experienced network performance significantly below the specifications of your plan, please contact our support team with your order details so that we can investigate the issue.
It feels more like a hobby project than…
It feels more like a hobby project than a serious hosting business. Provisioning three virtual servers took more than six hours. Basic functionality such as opening a console, reinstalling the OS, or mounting an ISO fails about half the time. Their control panel is still running PHP 8.0, which reached end-of-life in November 2023.
The servers are cheap, but this is not wat you should expect in 2026.
12 August 2026
Unprompted review
Reply from HOSTKEY
Dear Stan,
Thank you for sharing your feedback. We’re sorry that your experience with our services and control panel did not meet your expectations.
We are continuously working to improve the control panel, with a particular focus on its reliability, functionality, and the range of features available to our customers.
In some exceptional cases, server deployment or OS reinstallation may take longer than expected due to increased demand or ongoing technical maintenance. While such delays are not typical, we understand how inconvenient they can be and continue working to minimize them.
We appreciate you taking the time to share your experience with us. Your feedback helps us identify areas that require additional attention and improvement.
From the moment I purchased the server…
From the moment I purchased the server (I paid for a one-year plan), I started experiencing stability issues almost immediately.
At first, support responded very slowly, but at least the problems were eventually resolved. However, a few days ago I encountered another issue and contacted support again. Since August 3, my requests have been completely ignored.
As a result, I have been without access to my server for several days and have been unable to perform my work tasks.
I have requested a refund, although I don't even know whether this company actually processes refund requests.
I trusted this provider to deliver a reliable service, and I deeply regret choosing them.
7 August 2026
Unprompted review
Reply from HOSTKEY
Dear Detazard,
We’re sorry to hear about the difficulties you’ve experienced and understand how frustrating it can be to lose access to your server, especially when it affects your work.
We would appreciate the opportunity to look into this situation in detail. Could you please provide the ticket number associated with your request? Our Quality Control team will review the case, including the response times and the status of your refund request.
Thank you for bringing this to our attention. We hope to clarify what happened and resolve the situation as soon as possible.
Reply from HOSTKEY
We're sorry the product didn't meet your expectations. We'd appreciate the opportunity to investigate the issue. Please reach out to our support team with details about what isn't working, and we'll do our best to help.
Good experience
14 July 2026
Serious Outage, No Accountability, and Zero Respect for Customers
I have a physical server hosted by HOSTKEY in the Netherlands, and my experience with this provider has been extremely disappointing. They experienced a major, prolonged outage that seriously affected my services and business operations.
Instead of taking responsibility and offering fair compensation or a refund for the downtime, HOSTKEY representatives tried to avoid reimbursing me, even though the incident was caused by their infrastructure. On top of that, their proposed “solution” was to charge me extra for migrating the server to Finland. In other words, the customer is expected to pay additional fees to fix the consequences of a problem caused by the provider.
Their communication showed no empathy, flexibility, or genuine concern for the customer. Rather than trying to regain the trust of a client affected by a serious incident, they seemed more interested in avoiding financial responsibility and collecting additional charges.
Based on my experience, HOSTKEY does not treat its customers with respect and does not handle major incidents professionally. I cannot recommend this provider to anyone who needs reliable infrastructure, fair support, and accountability when problems occur.
10 July 2026
Unprompted review
Reply from HOSTKEY
Thank you for your feedback.
At the end of June, there was indeed a serious incident at our data center in Amsterdam that affected server availability for some customers. We sincerely apologize for the disruption and understand the impact it may have had on your services and business operations.
We worked closely with the data center to restore all affected services and have taken additional measures to reduce the risk of a similar situation in the future.
We offer compensation on an individual basis, depending on the specific impact experienced by each customer. To request compensation, please contact us at sales@hostkey.com and include your account and server details so that we can review your case.
We would also like to note that customers with monthly dedicated servers may cancel their service at any time. Any unused prepaid balance will be refunded in accordance with our refund policy.
No stars
No stars. if I could. Look, it was like visiting a second-hand car dealer, you see that car you could never afford, and wow, there it is. I paid my money; they said, "Come back and pick it up." I was too excited to go anywhere, so I popped into a local coffee shop. My phone rang, and the words come and pick it up sounded fantastic.
I walked back to their lot, and my dream crashed into a nightmare. There was the car on bricks, no wheels, but a handy pile of pdf's telling me how to order wheels, how to fit wheels, how to add air into the wheels, but the car was going nowhere. I asked for help, I got more PDFs and was advised to duck off, as this was the deal. I can cancel the deal, but I will not get my money back.
No, I will get credit towards another opportunity to be ducked, but will there even be an engine in this one?
If it walks like a duck, talks like a duck and acts like you are a mug and they are the corporate duckers, then get ta duck they are saying.
1. They could have jumped in the car, made sure everything worked, and the fact that the wheels were missing was just the deal I signed up for.
2. They could have got a second car with wheels and said only messing around with that first one, here the wheel guy is on holiday.
No, that was the deal. We do not care if you cannot drive away with any money back; as the duckers said, cancel the month's money and get a tiny little Hillman Imp to replace your Ford XR3.
So there we have it: I cancel the order; they say they did everything by the book; they do not even investigate the problem because you have to be a computer genius to purchase services from this corporate monster. How far from the just following pdf's?
Well, duck you guys, I will say goodbye to 80 quid. I will not be back for more next month, and I believe karma will be knocking on your doors soon.
update.
Ohh, if only I were a simple man from the country, but I have 30 plus years of computer experience, have got MCSE and Cisco in my time, plus screen prints of my conversations with your organisation, including screen shots of one window saying iso mounted next to the boot window with no boot device.
So take your nice marketing reply and stick it where the ducks don't swim. I am £80 down. I will leave you with that money, and you will think you have won something from an old man out of his pension.
Duck you, guys.
4 July 2026
Unprompted review
Reply from HOSTKEY
Dear Iain
We're sorry to hear that your experience did not meet your expectations.
We understand your frustration. It sounds like you expected a service that would be ready to use immediately, while instead you found yourself having to follow documentation and perform additional setup before getting started.
Our goal is always to provide clear guidance, but we also understand that documentation cannot always replace direct assistance when something isn't working as expected.
We'd like to review your case to understand exactly what happened and whether there was a technical issue or a misunderstanding about the service provided. Please send us your order number or ticket ID at support@hostkey.com or open a support ticket, and we'll investigate it personally.
We appreciate your feedback, as it helps us improve both our onboarding process and the support experience.
Bad Service
If you value your data and your business reputation, stay away from this company.
Their Netherlands datacenter has been offline for more than three days, yet they have taken no meaningful action to resolve the issue. Their support is completely irresponsible. Every time you contact them, they simply copy and paste the same generic response.
All of my servers have been offline for over three days, causing serious disruption to my services. Their support team appears to lack the technical knowledge required to handle critical infrastructure issues.
This has been one of the worst hosting experiences I have ever had. I strongly recommend choosing a different provider if you care about reliability and professional support.
Don't make the same mistake I did.
30 June 2026
Unprompted review
Reply from HOSTKEY
Dear Customer,
We sincerely apologize for the disruption and understand why you feel this way.
The prolonged outage at our Netherlands data center has had a significant impact on our customers, and we fully recognize the frustration and business disruption it has caused.
Since the incident began, our engineers have been working on-site together with the data center's technical team around the clock to restore services safely and as quickly as possible. At the same time, we have already made the decision to relocate our equipment to a more reliable data center and are expanding our presence in the Netherlands with additional facilities to improve the resilience of our infrastructure.
We are truly sorry for your experience and appreciate you taking the time to share your feedback.
I canceled my servers
I canceled my servers as well... my website is offline for 22h now
30 June 2026
Unprompted review
Reply from HOSTKEY
Dear Henry,
We sincerely apologize for the disruption and fully understand your frustration.
The recent incident at our Netherlands data center has affected many customers, and we recognize the impact that prolonged downtime has on your business. We know that this is unacceptable, regardless of the underlying cause.
Our engineers have been working on-site together with the data center's technical team around the clock to restore services as quickly and safely as possible. In parallel, we have already decided to relocate our equipment to a more reliable data center and are expanding our infrastructure in the Netherlands to reduce the risk of similar incidents in the future.
We are truly sorry that this experience led you to cancel your services and lose confidence in us.
Thank you for taking the time to share your feedback.
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