KENAY HOME Reviews 

So far I have had no problems

Ordered a TV stand (order no. 354564) on 30/06/2026, with delivery scheduled for 03/07/2026. As of today, the item has never arrived. No way to get any response from their customer service or request a refund through the website.  We have filed multiple complaints via their site and even filed a complaint through OCU requesting a refund.
Do NOT recommend. 

Im very happy with my order,quality perfect

I bought two pillows, super nice beautiful, the only thing is the quality of the textile is not good! The patterns on top is a mess. It is very badly knitted! But still super beautiful with a okay price!

STAY AWAY! I have contacted them 5 times to refund a product, they answered initially and then stopped answering. Didn’t hear back from them in weeks and it feel like they’re just letting time pass so refund isn’t eligible anymore. Never again.

Do not order from them. We have been waiting 4 months for our order. When we finally were told it was picked up for delivery and would get a call next week to deliver they haven’t called, it’s been 3 weeks. Customer service does nothing. Do not order from here you will not receive your goods.

I ordered a chest of drawers for the bedroom and the quality of the materials leaves a lot to be desired. It’s not at all worth the price. The product looks really nice on the website, but in real life it looks a bit cheaper. The assembly instructions are unclear, and the different parts of the furniture weren’t even labelled to match what was in the instruction booklet (which led to us making a mistake during assembly). In the end, two of the four push-latch mechanisms, although seemingly functional, do not allow the drawers to open. Honestly, I won’t be buying from this shop again.

The sofa arrived a month later than promised, when I made the enquiry, the customer service in Portugal was very rude, sarcastic when I asked them the questions. Later on before the final delivery date being set the lady was nice.

I placed an online order and they delivered the wrong items. After 3 months and several attempts to contact them, during which I received various unreasonable responses, they still haven't refunded my money. They said they would only issue the refund after picking up the incorrect order from my address, which is absurd because refunding me for the order I did not receive is Kenay's duty, regardless of why they failed to deliver the correct package. They finally picked up the incorrect order from my address, but I still haven't received my money or any updates. I have never had such a terrible experience.

The product came with a defect potentially happened during shipment. I would like to report this defect with respective evidences.

After reading all the reviews, I was really hesitant to order a large lamp from Kenay Home. Against better judgement, I decided to order it anyway, because after a long search I couldn't find something similar in other (online) shops. I was expecting the worst, but after ordering I received a confirmation and shipping updates. The lamp was delivered bij DPD, within a week. I am really pleased with the lamp. It looks exactly the same as the images online and it arrived in tact, while I live in the Netherlands. I never leave feedback, but since there are so many bad reviews I wanted to share my positive experience with Kenay Home.

As someone who has worked as an interior stylist for over 20 years, I don’t take writing negative reviews lightly. In this industry, I understand how difficult it is to run a business, and how much impact a bad review can have. For that reason, I usually prefer to resolve things privately and avoid spreading negativity.

However, I also feel a responsibility to be honest and to warn potential clients based on my experience.

A few weeks ago, I purchased several furniture units (TV units and similar pieces) for a client. Unfortunately, both myself and the professional assembler I work with were very disappointed with the quality. The materials felt extremely poor—almost like paper—and far below what I would expect, especially considering the price point, which is higher than more accessible brands.

To be completely honest, the quality was among the worst I have encountered in my career.

This was actually my second attempt to work with this company. The first time, I tried to order a table, but the delivery kept getting postponed multiple times, and I eventually gave up. I decided to give them another chance, but sadly the experience did not improve.

In this case, I didn’t take proper photos at the time, and I no longer had the original packaging, which made it difficult to pursue the issue further. My installer ended up fixing and reinforcing the pieces as much as possible so that the final result would be acceptable for the client.

Because of this experience, I have decided not to work with this company again.

I share this feedback with respect, but also with honesty, so that others can make an informed decision.

I ordered 4 chairs. With two weeks delay arrived 2 of the 4 chairs. No one at customer service would help or get back to me. I was only answered by AI agents who told me the same useless thing over and over. I still don’t have the 2 missing chairs and no word from Kenay and online the delivery is shown as delivered. This is the worst online shop experience I have ever made

Shocking !!

This is the worst purchase I did for my home. It took 4 months to arrive, the material is not so good, and it’s almost impossible to put the chair together. It is built in such an idiot way I am sure whoever design this never really tried to put it together

A entrega foi dentro dos prazos e o serviço e o produto são de muita qualidade

I ordered three pieces of furniture in January and still have not received them. I only received an automatic email to let me know that it will not be delivered before May. The level of service has been extremely disappointing and significantly undermines the value for money. At this point, the price paid does not reflect the quality of service delivered. If this is the standard of service the company intends to provide, then pricing should be reconsidered to align with it.

I ordered a shelf which was very poorly manufactured and I still have not gotten my money back nor did they pick it up. The delivery is more than 1.5 weeks ago and the customer service wants to put the fault on the delivery company.

Correu tudo bem. Só não estava acespera decter q montar o móvel, não tinha noção disso. Obrigada