Fanatec Reviews 

I decided to upgrade from my Fanatec CSL Elite F1 wheel set up and chose a Clubsport Cockpit, Clubsport Racing Wheel F1 and Clubsport V3 pedals. I also ordered an LG 39in OLED curved monitor but that doesn't arrive until next week. First off, when the Fedex freight truck pulled up and forked out the package I was shocked. Dropped in the garage I spent the day unpacking and assembly. This cockpit is amazing, sturdy, heavy and does not move at all. The instructions were so simple and Fanatec even lables the parts bags. How simple can it get. Solid as a rock and with all the equipment on it, it's hard to move around its so heavy. The GT cockpit seat is exactly what they say, a seat that you don't want to get out of. The wheel and base are night and day to the CSL model. Kind of like when I moved up from my Thrustmaster GT500 to the CSL wheel. My hands, wrist and arms were so tired after a 60 min run that I had to rest. You can feel everything in/on the road. The pedals are just as amazing, and you can feel wheel spin or slide plus the control is that much more accurate. At first, I had a little buyer's remorse, this did cost a lot, but after unpacking, assembly and use I felt I got more than my money's worth. This is no game accessory, it's what makes the game and you better have room for it cause it's a piece of furniture and all my guests have to check it out. Great job Fanatec, best upgrade I've made yet.

I had a good experience with Fanatec with their customer support, unfortunately at the beginning I had many questions that simply were not answered properly or at a standard that I would expect, fortunately after asking in their discord page they rectified the problem and I was eventually given the support I needed, they were able to answer all my questions to the highest of standards and left me in a buying position, I’m rating this experience 4/5 as I got what I was looking for in the end but the initial interaction was not up to standards in my opinion, more training and specialisation in customer support would greatly help improve this experience.

I had an issue with an item that was faulty. Eventually by problem solving back and forth by emails, Fanatec and myself resolved the problem.
We discovered that an item was faulty.
They issued me with a RPA (Return Post Authority & then a couple of days later a Return Free Post Label.
It was sent back, & then a replacement was sent to me.
I put it all back together according to the instructions & the issue was solved.
Thank you Mario, if you happen to read this review, you were extremely helpful to get my sim rig back up & running.
Once again, Thank you.

I was having difficulty getting my Fanatec GT DD Pro wheelbase replaced due to a mechanical problem. The problem went on for months. Finally, I was able to gain the support of Chris Schulze in Technical Support, and he immediately facilitated the replacement. The new unit works great and is everything I hoped it would be.

I had an issue with purchasing items off of the Website however the customer service was amazing and helped to resolve the issue quickly and with amazing guidance

i heard bad stuff about fanatec support in the past.
since i bought their product i had to reach their support 2 times. and each time, they provided a perfect support.
thank you.

The support is terrible. I am trying to get a replacement unit for over 2 months now... why can't a company this big just offer a hotline where you can talk to a real person?!

My Fanatec P1V2 wheel failed twice (stress fracture), each time replaced without problem, third time Fanatec gave me a refund and I upgraded to a 320 rim, Podium hub and QR2 base side for my CSL DD wheelbase. A transformation. I must make a special mention of Juan in Technical support - patient, knowlegeable and helpful. Great customer support!

I ordered a clubsport steering wheel fórmula v2.5x when it arrived I try to update the software but it stops at 17 percent and i can’t use it. I put a request for a ticket. I get sent a new one I put it in my rig and its works fantástic. Thanks to Fanatec for their Sales and thanks to the service engineer for all their help. I am very happy now

I have to seriously question the design and assembly quality of the Fanatec Podium Pedals regarding the pedal height adjustment screws.

I have already opened a support ticket with Fanatec because my pedal plates need to be replaced. Fanatec acknowledged the issue and promised to provide replacement pedal plates. Unfortunately, these replacement parts are currently not available.

However, there is an even bigger problem: the existing pedal plates cannot be removed without a significant risk of damage.

The screws used for the pedal height adjustment have been secured with what appears to be an excessive and completely unnecessary amount of threadlocker. They are so firmly stuck that removing them requires an unreasonable amount of force and carries a very high risk of stripping or damaging the screw heads.

This is simply unacceptable for screws that are specifically used for pedal height adjustment and therefore need to be removable.

I understand and fully support the use of threadlocker where necessary. But there is a huge difference between securing a screw and effectively gluing it into place. In this case, it feels like the latter.

The irony is that Fanatec has already agreed to send me replacement pedal plates, but I cannot install the replacement parts because the screws holding the current plates are practically impossible to remove without potentially damaging the pedals.

If a customer needs to replace a pedal plate, they should not have to resort to excessive heat, impact tools, destructive methods, or risk turning a simple replacement into a much more expensive repair.

This raises some serious questions:

Why is so much threadlocker being used on adjustable/removable components?

What is Fanatec's officially recommended method for removing these screws without damaging the pedals?

Is this amount of threadlocker actually specified by Fanatec, or is it an assembly issue?

What happens if the screws are damaged during removal due to the excessive threadlocker? Will Fanatec cover the resulting damage?

At this point, I don't consider this to be a simple inconvenience. A supposedly replaceable and adjustable component is effectively non-serviceable because of how the screws have been assembled.

I would really like to see an official response from Fanatec on this, because simply providing replacement pedal plates does not solve the problem if the customer cannot safely remove the original ones in the first place.

For a product in the Podium range, I honestly expect better serviceability and assembly quality.

In the meantime, I returned the pedals using the shipping label and customs documents provided by Fanatec. Unfortunately, for over a week now, no one knows where the package is. Now I have no pedals, and Fanatec still has my money. It sounds like a scam.

Exceptional service that goes above and beyond!
Even though my product was out of warranty, they provided a replacement part completely free of charge—they even covered the shipping costs. The communication was fast, clear, and efficient, bringing us to a solution in no time. Truly a fantastic customer experience!

I'd like to leave a special word of appreciation for Mario from the Fanatec Support Team.

After I ran into a serious issue during my QR1 to QR2 conversion — my GT DD Pro base stopped being detected and the firmware update kept failing at 53% — Mario's handling of the case was outstanding. Rather than sending a generic script, he carefully considered that there might be two separate issues (hardware and software), asked the right diagnostic questions, and requested exactly the right information.

What impressed me most was how human and considerate he was throughout. His messages were clear, well-structured, and reassuring at a moment when I honestly thought I had bricked an expensive base. When I let him know I'd already solved it, he was genuinely happy for me, thanked me for sharing the background of the fix, and was flexible about the follow-up photos since everything was working again. He even wrote that he was "super happy to have me back on the virtual race track" — that kind of warmth makes a real difference.

That combination of technical competence, patience, and genuine care is exactly what builds trust in a brand. Please pass along my sincere thanks to Mario — support like his is a big part of why I'll keep investing in Fanatec gear.

Thank you!

I am currently waiting for an update regarding my RMA for my Podium Formula Pedals.
I returned the pedals to Fanatec due to an issue with the screws on the pedal plates, and the package was delivered to you on September 3rd.
It has now been about a week, but I still have no information regarding the status of my RMA or the solution you intend to provide.
I already have an open support ticket regarding this RMA, and I have replied several times to request an update, but I have not received any response. Following the instructions from your support system, I also opened a second ticket, but I have not received a response there either.
Could you please provide me with an update on my case and let me know the expected timeframe for resolving it and what solution you intend to offer?
I would appreciate a response as soon as possible, as if the process is going to take longer, I need to make other arrangements and decide how to proceed.
Thank you.

Great customer support, they helped me with a broken load cell pedal even it had an expired warranty!

I was helped by Juan. It was my best experience with a customer service. The service was very efficient and fast, and my problem was solved straight away. Couldn’t ask for better.

Started off great . Only had my DD PRO for just under 3 months since last update the base keeps cutting out during a race on GT7 on PS5 . Not had a FANATEC before and only got it because of videos on youtube looked like a great kit and upgraded from thrustmaster ... now think i souldnt have upgraded never had so much stress paid over £500 for something you expect should work as it should .
Sent email after email not getting the customer service i deserve

Thanks for reply but ive gone with logitech more reliable
People dont buy FANATEC no customer service there or help

I had an issue with my load cell pedals, and it was quickly resolved by Juan Martin from Fanatec customer support, who guided me through each step to ensure I got every help possible. I was made to feel like a valued customer and the support was personalized for me. Fanatec went above and beyond to sort my issue and I cant thank them enough.

Responses are slow which is understandable with the time zone differences.

Bigger issues are as follows.

1 Technical support doesn’t seem to possess technical acumen

2 Technical support doesn’t review initial information submitted ie, issue description, photos or SKU & Serial Numbers

I had a part fail that was out of warranty, and would have had no issue paying for. That is if it didn’t take 3 days of emailing to find out that i needed to pay for.

Quick and good support with a solution to the problem.

Although FANATEC products leave quite a bit to be desired, particularly when it comes to firmware and software updates, the same cannot be said about their customer support.

The brand genuinely stands out from others when it comes to customer service, and I would like to take this opportunity to express my sincere appreciation to Juan Martin and Marina for the tireless support they have provided over the past few months.

They have been exceptional.