Fanatec Reviews 

Gaurav was a very kind and helpful employee i like how he reacted very fast to my mails like max Verstappen in 2 days my problem got solved

Technically speaking, no device is 100% immune to unexpected hardware issues or failures, even premium flagship products from top brands. What truly matters in these situations is how a company handles the problem and takes care of its customers.

My ClubSport DD+ wheel base stopped powering on after a short period of standby. I contacted Fanatec support, and agent Mario was absolute class. He asked clear, targeted questions to troubleshoot the issue, and once the fault was confirmed, he immediately initiated a replacement process.

A brand-new unit was shipped out very quickly and without any unnecessary bureaucracy. The support team did everything possible to get me back on the track as soon as possible.

Huge thanks to Fanatec and Mario personally for the top-tier service and customer care! Well-deserved 5 stars.

I had an issue with my wheelbase and Juan was amazing in helping me resolve the problem!!! I couldn't be more impressed!!!

Great customer service, helpful support & quick to respond to questions & issues.

Nice Customer service

Chris made my experience great! I was sick that my wheel stopped working as I havent had it long, and Chris helped me get my device RMA'd quickly, and now I'll be back on the road in no time thanks to his help! Thank you, Chris and Fanatec team for a great experience!

Excellent support service.
As is to be expected, they always try to resolve the fault or issue, and the assistance is excellent.
I had to send my product in for repair, but the service and support throughout the process were excellent.
This time, Mario handled my issue, and honestly, his work was 10/10

Fast response and explanation of services from Chris at Fanatec!

Super fast and wholesome support, the AI tried helping first, it didnt work. But then i submitted a ticket and chris answered within the hour. Very kind, super precise and fast working results. My problem was solved and ich could use my fanatec Equipment the same day the problem showed itself. So i can realky recommend the fanatec support system and especially chris. thank you!

Chris helped me a lot with my shifter problem,in not even a half day the problem was fixed. Great support

Fanatec has come a long way from when I first ordered my rig. I remember about two years ago I had a lot of problems with the wheel disconnecting, I contacted customer service to help me, and well I'm still waiting for them to contact me back, so I figured out on my own. This time customer service got back with me within 24 hours inquiring, suggesting trouble shooting techniques and having me taking photos of base. Chris Schulze examined the photos and saw issues, then sent out replacement parts free of charge. I corresponded back and forth with customer service with several emails, they always contacted back to me within 24 hours. I'm very impressed with customer service, now it matches the quality of the Fanatec products.

Dory and Chris were able to provide clear instructions to resolve my issue. Although my product is 7 years old, they provided support that was very helpful.

Chris S. was really helpful and also very quick in his responses. My warranty exchange matter was taken care of in an exemplary manner. Excellent service!

Great products and customer service

Been a fanatec customer for years, notoriously fanatec customer service wasn't great however with the recent purchase from Corsair I can see the service has completely changed. Gaurav was unbelievably helpful in my request and went above and beyond to help me and explored every avenue to help. 5/5

This product isn't worth even 10 cents. the design is worthless. The knob falls off when you try to loosen the clamp from the table, and when I tried to unscrew it with pliers, the entire thread bent and there is a deep scratch in my playseet (it was rotating counter-clockwise). I will never buy this product again. I am now at the point where I am going to cut the thread because otherwise I can't get it loose, and the clamp itself is already somewhat damaged.

Very quick response and nice customer service

This is a truly exceptional wheel—one that was conceived and produced near the end of the original Fanatec era. The story behind Fanatec’s collaboration with Bentley is extraordinary in itself, and knowing that history makes owning and using this wheel feel even more special. From a functional standpoint, the button layout is logical, intuitive, and conveniently positioned regardless of which hand is dominant. The center gyroscope is a particularly unique feature and works extremely well with Intelligent Telemetry Mode (ITM) within the Fanatec ecosystem. The four rotary knobs surrounding the gyroscope have an excellent tactile feel, with crisp, distinctive clicks that make adjustments easy and precise. The same attention to detail carries over to the aluminum thumbwheels, which utilize optical encoders and feel every bit as premium as they look. In fact, the craftsmanship throughout the entire wheel is impressive. From the beautifully machined thumbwheels and controls to the magnesium-alloy core of the wheel itself, the level of detail elevates this far beyond simply being another sim-racing wheel with illuminated buttons. For me, this will become my primary GT3 wheel, but it represents something more than that. It also serves as a piece of the positive legacy of the original Fanatec company—the company that first introduced me to the incredible world of sim racing and helped turn it into a sport and hobby that I truly enjoy. Yes, this is an expensive wheel, and it certainly won't be for everyone. But if you're passionate about sim racing, appreciate exceptional engineering and craftsmanship, and can comfortably afford it, PULL THE TRIGGER. It is extremely functional, beautifully constructed, and wonderfully integrated into the Fanatec ecosystem. More importantly, it has character. It feels less like another piece of sim-racing equipment and more like something special from an important chapter in Fanatec's history. For me, it's both a phenomenal GT3 wheel and a fitting tribute to the Fanatec era that started my journey into sim racing.

Come across my Gran Turismo steering wheel not working whilst in a game. Got straight onto Fanatec customer service and was assigned a customer service worker called Mario. He guided me through various steps each day until we got to the problem which was a software issue. I have to say he was excellent in the way he handled the ongoing emails throughout the week. His customer support was outstanding. He is a credit to the Fanatec company & I can’t thank his professional level of support enough. Great Job Fanatec 👌🏻

Excellent customer support. Unfortunately, one of my shifters broke after more than a year, and I was outside of my warranty period. However, Fanatec support was great and offered me leniency. I received a new shifter a couple days later. I installed it on my wheel, and I'm back to sim racing again. Wonderful experience, and thank you very much to Fanatec. I definitely recommend it!

After 10 days the products are not even shipped. Joke of a online shop