EXIT Toys Reviews 

⭐⭐⭐⭐⭐

I recently ordered a swimming pool from Exit Toys, and although we unfortunately discovered a leak once it had been set up, it was simply one of those rare manufacturing faults and not a reflection of the company.

I contacted their customer service via WhatsApp, and within 24 hours I had received a reply along with the offer of a brand new replacement pool. The whole process was quick, straightforward, and completely hassle-free.

Their customer care is absolutely top tier, and the quality of the pool itself is fantastic. It's refreshing to deal with a company that stands behind its products and genuinely looks after its customers.

I wouldn't hesitate to recommend Exit Toys to anyone looking for a high-quality pool backed by exceptional customer service. Thank you for making what could have been a stressful situation so easy to resolve!

Return process. Keep being told to expect instructions but they never materialize. I've been trying for at least a week but am still left hanging. Very poor customer service

Ordered a trampoline. Shipping did not occur when it said it would, it was delayed around a week and communication from Exit Toys was very poor, however understandable with what is happening with heatwave etc.
Order arrived and has been put together. Printed Instructions were fairly poor but we were able to find videos to help online.
Product is very good, feels very sturdy.
If you are not in a hurry, then I would say Exit toys are great to use, just don’t expect speedy delivery/prompt replies to queries at present.

DO NOT BUY
Ordered pool 5 weeks ago and constant delays when they said 4-6 business days I ordered at 12ft pool and a 12ft pool cover the pool came fine untile we put it together when pieces didn’t line up after we followed instructions we got it done but we found out after 5 mins of filling water that the pool was punctured. The pool cover did not come at all. Do not buy

Avoid at all cost, i ordered a pool which arrived within a week (which is reasonable). However, it was missing parts and had marks on the liner. I requested to return it and have my money back 2 weeks ago, I've sent two mails (and received automatic confirmation) via the forms on their website and have not received any response. Next step is to do a chargeback via my bank.
Essentially, you should stay away, they will take your money and then ignore you.

Ordered a 12 foot trampoline. Took 2 weeks to arrive. When it arrived, it came without half the parts. I had organised for a digger to dig hole as it was a ground level trampoline. This issue delayed that and cost me more.

SCAM ! not even a real company

Ordered a pool week ago , got a emailed to tell me pool is not in stock and will be back in stock 3rd of December,
I have sent multiple emails and a week later I got no response terrible customer service do not buy from the website

Livraison catastrophique entre retard et état du colis !

No pools available anywhere so said id try here such fast delivery good updates very happy with the pool way stronger it seems compared to bestway bars highly recommend great prices

i ordered a swimming pool with the acessories and cover. the pool came but it is missing parts plus cover. am trying to contact them but the website is not user friendly and no one getting back to me

Ik ben erg teleurgesteld over mijn ervaring met EXIT Toys.

Het bedrag voor mijn zwembad werd eerst van mijn rekening afgehouden. Enkele dagen later werd het zonder enige uitleg of communicatie teruggestort. Ik heb daar geen e-mail of bericht over ontvangen.

Pas toen ik zelf de status van mijn bestelling online controleerde, zag ik dat de bestelling was geannuleerd. Als klant verwacht ik dat je hierover tijdig wordt geïnformeerd. Een eenvoudige e-mail of telefoontje had veel onduidelijkheid en teleurstelling kunnen voorkomen.

Klantenservice trekt op niks.
Problemen met een retour paket.
Het paket punt wil dit niet aan nemen en Exit Toys reageert niet op verschillende chats

Do not buy from exit toys. No way of contacting them other than whatapp messages and they have no idea where my order is. Still waiting for order 1 month later. Avoid at all costs

I am still waiting for my pool i ordered it from online buy which they where also not much help i ordered it on 29th June and on online buy said delivery date was between the 4th july and 7th of July and still not here looked on dpd tracking its still in Germany at the moment not moved anywhere trying to get a refund is a joke cost me 119.00 if I knew it was not going to be delivered on dates they said I would of never ordered it so still trying to get a refund so I can try order a pool somewhere else but alot of places are sold out

DO NOT BUY FROM THEM! Ordered an 8ft round pool 2 weeks ago, delayed delivery, to be told today that an admin error meant that they didn’t have it in stock and I’d be refunded as soon as possible. Clearly taking orders they can’t fulfil, and delaying admitting it with confusing emails about delivery.

I ordered a pool last week and said would be dispatched on 30th June no tracking number provided I enquired about this and was told they diapatched it, it's dpd did not scan it then today they told me it didn't leave the warehouse will they cancel it I replied asked when will it be dispatched and no reply since then very bad customer service don't honor the day they say they will dispatch when I ordered it so as 3 to 5 days and not even dispatched 8 days later

Do not buy! Very unhappy numerous delays with delivery in first instance. Product ended up being unsuitable to be used in our garden, completed returns process paid my return fee and for over 3 weeks now customer service sending me around in circles. Promised too pick up days, never happened and was told dpd issue now its an issue due to demand. No answer as to when it will be resolved. Have to now take further myself.

commande n°202631394 du 20/06 et toujours rien!! information fasse de la part de EXIT TOYS sois disant commande expedier mais rien chez le transporteur !! je ne recommande pas du tout

Pool in second year is full of holes.