Drive Yango Reviews 

One of the worst car rental marketplaces I’ve ever used. Once your booking is confirmed, their customer support is practically nonexistent. They partner with low-quality rental companies that provide dirty, poorly maintained cars and often advertise vehicles that don’t match what you actually receive. You’ll book one car but be given a completely different one. When you raise the issue, there’s little to no support or resolution. I would not recommend using this service.

⭐☆☆☆☆

Absolutely terrible experience. I extended my car rental for one extra day through the app, received a booking confirmation, and naturally assumed everything was confirmed. Later, the assigned rental agency simply rejected the extension, leaving me stranded and scrambling to find another rental at the last minute.

What's the point of sending a confirmation if the rental company can reject it afterward? This is completely misleading and shows a serious lack of coordination between the app and its partners. It wasted my time, caused unnecessary stress, and completely disrupted my plans.

If your app cannot guarantee confirmed bookings, then don't call them "confirmed." This level of unreliability is unacceptable. I will never trust this app again and would strongly advise others to avoid it unless they're prepared for last-minute cancellations and zero accountability.

Very disappointing experience. I booked a car through Yango Drive twice, and on both occasions my confirmed booking was cancelled at the last minute without any phone call or prior notice. I was only informed afterward that no vehicle was available. If no car was available, why was my booking confirmed in the first place?
This wasted my time and caused significant inconvenience. Customer support was also unable to provide a satisfactory solution or offer a replacement vehicle without requiring another deposit.

Very bad experience with Yango.

I used Yango to book a taxi and was charged twice for the same trip. When I contacted customer support, they assured me they would investigate the issue and respond within a few minutes. Unfortunately, they never followed up or resolved the problem.

Charging customers twice and then failing to respond is unacceptable. Based on this experience, I cannot recommend Tango and would advise others to be cautious when using their service.

Yango drive post No Deposit Service for rental but yes they do. Let me explain how it work they deduct their service charge 7.75 aed after deducting money they contact to rental car companies to book your car. They memtioned no deposit but when you go tp take car they deduct 1500 deposit first prior to pay rental ampunt for selected days. So this app is making money by trapping people even you cancel booking they dont refund the reserved amount. So ne ware of scam apps like yanho drive. Prefer to go to direct rental car shop or company for booking at least they charge less deposit than yanho drive.

HORRIBLE customer services and delivery asking unprofessional questions. The worst experience for me , they should remove this website completely!

RESOLVED — Got Refund

I wish I had read the reviews before booking. This was one of the worst rental experiences I’ve had.

I booked a car through the Yango website and paid an advance booking fee. The next day, I received a message from an unknown number requesting my details. The sender never identified themselves as a Yango partner or representative, which made the message look like a scam—especially since I was also contacting multiple car rental companies at the time.

Instead of providing the car I had booked, they offered a completely different vehicle at a much higher price. Since the message appeared suspicious and lacked any official identification, I chose not to respond.

The following day, Yango cancelled my booking and refused to refund the advance payment, even though I never received the service I had paid for. I was essentially charged for a booking that was never fulfilled.

The entire process was poorly managed, communication was unprofessional, and there was no effort to provide the booked vehicle or a comparable alternative at the agreed price. I would strongly recommend others to be cautious before booking.

DO NOT BOOK FROM THEM!!!! The booming was easy and you can choose a lot in their choices. After you reserve it you will pay around 30-35aee for reaervation. And they will not mention when you make booking there will be 100AED fee if you pick up in airport. They are unresponsive and their customer service are all incompetent. No one will respond to your queries. Do not book from them!

Worst service ever, the app asks you a whole bunch of information then they get paid their service and then they leave you with the agency that will resume the whole process again without taking into consideration anything you did on the app when you have a complaint about your service their support just ignores you or responds in some generic way

I rented a car with Yango Drive for 8 days from June 11 - 19, 2026. Upon receiving the MG Sendan, I found out that it is not from Yango but from a 3rd party company that really provides the car. Still, I paid AED 443 for the car rent, with AED 1,500 Security deposit, I returned the car to the 3rd party rent - car company before 6:00 PM today. It was checked and accepted without an issue, as I even had a car wash, then informed Yango about it. I asked when I would get the security deposit back, and they replied that it would take 40 working days from today!! Just to have it released back my deposit, that is grossly excessive and very discouraging, utterly disappointing as a customer. It was my first time with Yango and definitely the last.

I had done a booking on yango , the people who work there are misleading , the car was suppose to be delivered on 13/06 until today there is no resolution nor any revert back on the issue faced by me as a customer despite paying , they are just fooling around despite of handling the issue and providing a positive outcome , people who rent through yango I least recommend to choose this pethetic and unprofessional service , I need immediate resolution on this with a positive outcome from yango itself …

0 stars if I could! Stay away from this shameful rental company. Got my car at the mechanic for repairs following an accident.

I decided to rent a car for 3 weeks. Rental started 31/05/26 until 21/06/26 and the app mentioned 0 aed deposit but they ultimately held 1400 aed from my credit card. Anyway those are as a holding deposit so they will be given back upon returning the car. Plus I needed a car so I went through. On Sunday 31st May the car delivery was 3h late alongside two lines of fuel and scrapped my plans for the day.

Then after around a week of rental my car started to lose power while driving and had to halt my car on the side of the road which created a lot of inconvenience with my work and morning clients.

After a few days, my mechanic told me my car own will be repaired earlier than expected, then I asked yango to give me refund for the unused days of this rental car and they refused.

Then the front left tyre lost pressure and the symbol came on my dash, this morning I went to fill petrol and then when the guy inflated the tyres he said he couldn’t because air wasn’t pumping into the tyre.

At this point no matter what yango says, as per UAE consumer law EVERY company MUST provide a refund if the service or product offered is defected.

Hence why, I contacted yango, sending all the pics, the faulty tyre symbol, car stranded on the side of the road, full tank bill etc.

Now I don’t even want a replacement car I want them to take the car back and refund me all the unused rental days + full refund of my full tank of petrol I did for nothing knowing the air pressure was fault literally right after I filled the tank.

By now, I sent several messages via whatsapp and their response is “will let you know soon” but then all of my frustrated follow ups have been ghosted and it’s been half a day I have no more responses! Just stay away from this company, they are the worse and their customer support is pathetic.

I booked a car for 1 month. The booking was made 2 days a head of time, it was confirmed in the online when I made the booking and I was asked to pay the initial payment of 274.82aed and then the rest of the rent payment will be done when I receive the car. Then the next morning I received a message that they have cancelled my booking. The whatsap of Yango drive message me and saying that my booking was cancelled and said "If you would like assistance with arranging an alternative booking, please let us know." I replied no need just refund my advance payment. Then they replied: "Thank you for reaching out and sharing your situation. I’ve carefully reviewed your refund request. Please note that the required documents for renting a car are listed on the booking page, and it’s important that all of them are valid.

Unfortunately, because the necessary documents were invalid, we’re unable to process a refund in this case. You can always review our full Terms and Conditions " They are the ones who cancelled my booking and now they do not want to refund the advance payment? And documents they saying are invalid are my EID and driver's license what is invalid there? This is a scam do not rent here!

Very disappointing experience with Yango Drive. I have accumulated hundreds of points, yet there seems to be no practical way to use them. The rewards program feels misleading and provides little value to loyal customers.

In addition, customer service is difficult to reach, responses are slow, and resolving issues takes far too long. A company should make it easy for customers to get support when needed, but unfortunately that has not been my experience.

I expected a much better level of service and customer care. Unless significant improvements are made to the rewards system and customer support, I would not recommend this service.

Listen i m honest I m not stupid if they taking seventy ruppees pick up and seventy ruppees for drop why will i complaint huh ,why he took two hundred ruppees that also in bike ride for fifteen minutes ride in the ten am in the morning

I booked with them a second time thinking it was going to be better. The company they are working with are very unproffessional as they are and they will try to keep your deposit. The customer service is very bad and hard to reach. They are fast when you want to rent but if you have a problem forget about it.

They charged me thrice and when i spoke to customer support they said speak to.yoyr bank. Big scam

I completely agree with the other negative reviews. This was my first time booking with this company, and unfortunately it turned into a terrible experience.

I created my account using both my email address and phone number, and I successfully received all OTP verification codes and booking confirmations on my phone without any issue. However, when the time came for the car delivery, nobody contacted me. After reaching out to customer support myself, I was told that the rental company had supposedly tried to contact me, but the phone number they had was “wrong.”

What makes no sense is this: if my number was incorrect, how was I able to receive every OTP and verification message on that exact same number throughout the booking process?

I raised this point with customer support, and after saying they would investigate, they came back claiming the issue was somehow from my side and refused to refund my deposit. When I questioned the contradiction, all I received was another generic apology with no real solution.

Very disappointing experience and extremely poor customer service. I would honestly rate this company 1 star — or zero if that were possible.

Very unfair, me and my spouse felt like we were robbed. I booked and pay the prepayment. I had to cancel is less than an hour due to wrong booking and mode of payment. They said refund is not applicable due to terms and condition.

I am extremely disappointed with my experience using Yango Drive.

I specifically booked and paid for a 6-month car rental agreement at an agreed monthly price. However, midway through the rental, the rental company has now attempted to increase the monthly price unexpectedly.

What is even more frustrating is the response from Yango Drive customer support. Instead of protecting the customer or honouring the agreed booking terms, I was essentially told that the rental company can “do what they want.” This completely defeats the purpose of using a third-party platform that is supposed to provide reliability, transparency, and customer protection.

If customers cannot rely on the agreed rental price being honoured for the duration of the contract, then the entire booking process feels misleading and insecure.

The lack of accountability, support, and proper dispute resolution has been incredibly stressful and unprofessional. I would strongly advise others to carefully review contracts and be cautious when booking long-term rentals through this platform