Only critisism is that I was asked to Initial on an electronic pad that I agreed to the check in drivers’s assessment of the car’s returned condition. And he told me that the cars condition was norma... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
eZhire car rental in Dubai, making quick and easy to rent a car in UAE. Now get your desired car WITHOUT ANY SECURITY DEPOSIT, when you visit the emirates.
U.A.E.
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Horrendous experience, terrible car was delivered and unsafe, customer service was awful, hidden charges kept coming off my app. Beware!
Reply from eZhire
1 star. Would give zero if I could.
I've used U Drive twice now, and both experiences have left me shaken — not just disappointed.
The first time, I booked a Mazda 6 to take my wife out for her birthday dinner. I arrived at the Al Barsha branch all dressed up, reservation booked, only to find the car sitting in a dusty public parking lot — dented, scratched, and clearly untouched for a long time. I refused to take it in that state and ended up waiting 30-45 minutes while a staff member gave it a quick wipe-down before I finally accepted it, already late for our dinner. Once we got in, we noticed a large red stain on the white interior — looked like something had spilled and never been cleaned. Fuel was also low. I raised it with a staff member, who apologized and assured me it wouldn't happen again.
Against my better judgment, I gave U Drive a second chance yesterday and booked a Nissan Kicks. Thirty minutes before delivery, I got a call saying the Kicks wasn't available and I was being "upgraded" to a JAC 4 instead. I had a family emergency and no time to argue, so I took it — reluctantly. Big mistake. The car started malfunctioning on the drive from Dubai to Sharjah and cut out completely three separate times, in the middle of traffic. I can't put into words the panic and embarrassment of being stranded like that with my family in the car. We had to cancel our plans and turn back.
When my wife called customer service afterward, the agent was dismissive and borderline rude, kept asking why we didn't call "earlier," and all but told her he didn't believe us because we had no "proof." No empathy, no ownership, just deflection.
I understand things can go wrong with rentals. What's unacceptable is a company that hands out unsafe, malfunctioning vehicles and then trains its staff to question the customer's honesty instead of resolving the issue. This isn't about getting a cheap car for a cheap price — this was a premium booking, twice, with premium problems both times.
If you value your safety, your time, and being treated with basic respect when something goes wrong, I'd think twice before booking with U Drive. I won't be using this service again.
Booking ID (563304) & (565882)
Reply from eZhire
My experience with them was very disappointing, and would not recommend their service.
First the car delivered to me was not fit to drive. Within two hours of receiving it, the vehicle developed issues and was no longer in a condition that could be safely driven. I reported the problem immediately, but it took the company an entire day to provide a replacement vehicle.
What is even more disappointing is that I was not compensated for the day that I lost due to their faulty vehicle. I rented the car for two days, yet I was still charged for the day on which I could not use the vehicle because of a problem that was entirely their responsibility.
After completing my rental and returning the replacement vehicle, I settled all outstanding dues.
However, nearly one month later, I am still unable to remove my payment card details from their app. I find this concerning from both a customer service and privacy perspective. Customers should have the ability to delete their payment information once all transactions have been completed.
Overall, I am unhappy with the quality of service, the lack of accountability, and the handling of customer payment information. I hope improves its vehicle inspections, customer support, and app functionality to prevent other customers from having a similar experience.
Reply from eZhire
I can try different cars and learn different experiences with the car I used.
Helpful for me a lot when I try to build my confidence by driving alone.
Reply from eZhire
Excellent car rental service from start to finish. The booking process was easy, and the car was clean, well-maintained, and exactly as described. The pickup and drop-off service was smooth and right on time, which made the whole experience very convenient. The drivers were friendly, professional, and courteous throughout. I highly recommend this service and will definitely use them again.
Reply from eZhire
⭐☆☆☆☆ (1/5)
My experience with eZhire has been extremely disappointing, and I will never use their service again.
The biggest issue was that they charged my card for a fine payment after I had already contacted them and informed them that I would pay it myself. Instead of cancelling the automatic charge, they still deducted the amount plus their service fee. I then had to waste my own time chasing a refund.
Even worse, they closed my complaint and marked it as “resolved” before I had actually received my money back. Meanwhile, the delay disrupted my personal finances and even created problems with one of my cheque payments.
Another issue that many customers may not realize is the excessive fees they charge for Salik and traffic fines. For example, a 4 AED Salik toll becomes around 5 AED, and a 600 AED traffic fine becomes around 700 AED because they add a significant service fee and automatically deduct it from your payment method. These charges are not made sufficiently clear within the app, even though customers can easily pay Salik or traffic fines themselves directly through the official channels without paying these extra fees.
The whole experience showed a lack of coordination, poor customer service, and a complete disregard for the inconvenience caused to customers.
I cannot recommend eZhire to anyone looking for a transparent or customer-focused rental company.
Reply from eZhire
I cannot recommend this company.
I rented a car for three days. The collection date, time and address had been agreed in advance and were visible in the app throughout the rental period. Because of that, I had every reason to believe that the vehicle would be collected automatically as scheduled.
When the driver had still not arrived about 10 minutes after the agreed collection time, I contacted customer service. I was then told that I had not submitted a separate collection request, even though the app continued to display the agreed collection details.
I had actually tried to submit the request earlier, but the app would not accept my address, so it was impossible to complete the process. Since the agreed collection details remained visible in the app, there was no indication that anything was missing.
The company immediately charged me for an additional day's rental because, according to their terms and conditions, a separate collection request was required. While this may be stated in the terms, the entire process is extremely misleading. If the collection date, time and address are already confirmed and displayed in the app, customers naturally expect that the collection has been arranged. Requiring an additional request, especially when the app does not work correctly, is poor system design and unfair to customers.
This was a clear communication failure, and unfortunately the customer was the one who had to pay for it.
Reply from eZhire
I do not recommend Ezhire. They deducted money from my card without my authorization, even though the booking was not mine.
I explained to their customer service that I never authorized any automatic payment using my card. However, they told me it was my fault for sharing my card details with another person.
The main issue is that they processed the payment without obtaining the cardholder's consent. Before charging a card, they should verify and obtain authorization from the actual owner of the card, especially when it is being used for someone else's booking.
This experience has left me very disappointed with their payment process and customer service. I hope they improve their security measures to better protect customers from unauthorized charges.
Reply from eZhire
Wonderful Ezhire team lovely hire swift response to queries. Shahid was very kind and patient thank you. Shahid
Reply from eZhire
Had two terrible experiences with EZhire rent a car, definitely will not recommend their services.
First I had rented a car for a month and then my mom got really sick so I had to rush out of the country and cancel the lease. I had only used 9 days of the service and they cut pretty much the entire amount based on early return penalty daily charges pickup charges and god knows what all charges. They sent me an invoice saying we will be returning you 30% of.the total amount. I had no choice so I was like whatever. I went to my home country and got busy with my moms health i came back after 3 months only to find out the money was never returned. Upon complaining they said oh sorry we will refund it, and then they cut the amount further and I only got like 20% of the total amount.
Second I recently rented a car for some urgent work. I booked a self pickup from Emirates Towers branch. They confirmed me the car to be ready at 4:30. I reached there close to 5 firstly there was nobody there the address given didn't have any rent a car company in it, i tried looking around but there was no number no address nothing. Then I called helpline for the car they said someone will call you back and they called saying car is not ready you can come and pick it up from Al Qouz. I told them I cant so they didn't know what to do. I called the help desk again and they were equally clueless and kept saying please wait. Its been more than 1.5 hours im waiting in the heat with no sign of the car yet.
Reply from eZhire
I am extremely disappointed with the way this issue has been handled.
Without my approval or prior explanation, you charged AED 220 to my card, claiming it was for vehicle damage. Since the day I returned the vehicle, I have sent five emails requesting details of the alleged damage, including evidence and an explanation of the charge. Unfortunately, I have not received any meaningful response.
Charging my card without my consent and then failing to provide any documentation or update is completely unacceptable. I expect transparency regarding the damage you claim was found, along with supporting evidence and a detailed breakdown of the charges.
This experience has caused me to lose trust in your company. I request an immediate response with all the relevant details and a prompt resolution of this matter.
Reply from eZhire
Ease of booking process. Customer service oriented staff,
Reply from eZhire
I didn’t get the car I originally wanted. The app saved my card and I was not able to delete. So I just got the notification whenever my card was charged…
Which is understandable because of salik
But at least they could have send me more details
I requested their customer service also to remove my card or at least explain why they keep charging me
No help at all
I wouldn’t recommend
And was super expensive
Reply from eZhire
If you just open the app and browse cars without rent a car, they violence the privacy and call you by phone like "You opened our App and didn't rent a car, Why you didn't rent"
Reply from eZhire
Excellent
Just you need update an Option to increase the Kms .
Reply from eZhire
My experience with EZhire Car Rental UAE was extremely disappointing, and unfortunately, I cannot recommend their service.
1. Vehicle Changed Without Notice
When booking, customers are given the option to choose a specific vehicle. We selected a car that was affordable and suitable for our planned long-distance trip. However, on the day of collection, the vehicle was automatically changed to a different model without prior notice or consultation. This was frustrating because we had specifically chosen the original vehicle based on our travel needs and expectations.
2. Serious Safety Concern – Tire Blowout
After receiving the vehicle, the staff member who handed it over did not properly explain the car's condition or conduct any visible safety checks. My partner, who was driving, checked the tires before departure and they appeared normal.
However, only 20–30 minutes into our journey, before we had even left Abu Dhabi, one of the tires suddenly burst while we were driving. Thankfully, everyone was safe, including a pregnant passenger traveling with us. The situation could have been much worse.
We immediately contacted customer service for assistance, expecting support given the apparent safety issue. Instead, we were informed that tire-related incidents were not covered and that we would need to pay ourselves. We were also told that maintenance assistance could not be sent, despite being within Abu Dhabi city limits. As a result, we had to arrange and pay for the tire replacement ourselves.
At that point, my confidence in the company had already been seriously damaged.
3. Insurance and Unexpected Charges
During the rental period, we were involved in a self-accident. While speaking with EZhire customer service, they confirmed that I had purchased Full Coverage Insurance and advised that the incident would be covered as long as I provided a police report. I submitted the required report as instructed.
When returning the vehicle, we unfortunately overlooked some dog hair inside the car. During the rental process, there was no clear information provided regarding a requirement for professional-level cleaning before return. In my experience with other rental companies, I have never encountered this type of charge or service expectation without clear communication.
4. Ongoing Stress Due to Card Retention Policy
My payment card remains linked to their system, and according to their policy, it cannot be removed for 90 days after vehicle return in case of fines, damages, or additional charges. This leaves me under constant stress because I do not know if or when additional amounts may be charged from them and also they will gonna direct deduct from your linked card without prior notice from you. The uncertainty is frustrating and financially concerning.
Final Thoughts:
EZhire promotes attractive offers such as "No Deposit" rentals and discounts, but based on my experience, these benefits did not outweigh the issues I encountered. From the unexpected vehicle change, to the tire blowout and lack of roadside support, to the uncertainty surrounding post-rental charges, the entire experience was stressful and disappointing.
I regret choosing this rental company and will not be using their services again. I would advise potential customers to carefully review all terms and conditions and consider alternative rental companies before booking.
Reply from eZhire
This company causes so much problems. They charge their clients unreasonably and make up "damages" just so they can charge extra.
Not reliable. Highly not recommend. Proceed at your own risk.
Reply from eZhire
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.