Dollar Rent A Car UAE Reviews 

Absolutely horrific customer service experience.
- I received faulty car which I had to chase to get a replacement
- they scammed me by charging low fuel upon return until I showed them photo proof which forced them to reverse the charge
- no responses via whatsapp/email regarding charges
- I extended the rental by one month, which I had to do online. They charged me an additional AED200 for the 3 hours in between the two contracts although I was advised (via whatsapp) to make the payment online and I did not return/exchange the car. I simply just extended it. Why are you charging me for an additional day in between??
- Same customer service phone number but 5 different staff, so you have to explain and send screenshots every single time to start the complaint over again
- Specifically, Helen. Horrific service, does not respond, threatened to raise to legal department - to which I had the pleasure of speaking with them due to fraud charges by Dollar
- I have now raised the complaint of fraudulant charges for the 6th time with no response

I haven’t even begin to write my review for this company yet, when i get enough time on my hands, i will write a proper review .
If there’s an award for the worst service provider in the UAE, this one takes the crown!
They are unprofessional, disorganized and incompetent.
Any good reviews you see here is probably written by their staff members.
If you want a service provider who will treat you with disrespect, threats and oh TAKING YOUR MONEY as if they were your next of Kin, definitely go to dollar!
It took issuing them legal notice before they had the decency to stop charging my card without prior notice. They have recurring issues with the DET. Repeated complaints of withholding deposits, unauthorized charges etc!
A total nightmare! Nightmare!

Edit
You can disagree all you want, but the reviews from different customers speaks for itself!
This response was unexpectedly fast because emails sent to your company often get ignored. I am surprised you have a team capable of responding to reviews!

I had a deeply disappointing experience with Dollar Rent A Car. They deducted an amount from my account without my written or verbal consent. Their team claimed an email was sent to notify me, but I never received it — and, more importantly, no one bothered to follow up by phone or any other channel to confirm before charging me.
I had my own plans and may have wanted to change the vehicle or extend the rental for a shorter period. That decision should have been mine to make. Instead, the money was taken automatically, with no confirmation and no regard for the customer.
This is not how a professional company should treat its clients. I've requested to return the vehicle and receive a full refund. I will not be using their services again, and I would not recommend them to anyone in Dubai. A little communication and respect for customer consent would have gone a long way.

Very disappointing experience, especially when it comes to customer service.
I had a battery issue with the rental car, which left it out of service for 48 hours. Despite several follow-up attempts, I never received a single reply and had to find a solution entirely on my own, with no assistance from them.
A pickup of the vehicle at my home address had been arranged. No one showed up, and I never heard back.
A technical issue can happen — that's part of car rental. What's unacceptable is the complete lack of communication and support: you're left to fend for yourself, precisely when a rental company should be responsive.
I'm sorry to say I can't recommend this company. Avoid it if you're counting on any kind of follow-up when something goes wrong.

⭐☆☆☆☆

This was my second experience with Dollar Rent A Car, and unfortunately it was even worse than the first.

The vehicle was collected one day later than the agreed date, causing me significant inconvenience. Because of this delay, I was unable to use another car that I had already booked and paid for, leaving me without transportation.

What I find completely unacceptable is that, after collecting the vehicle, your representative refused to provide me with an official vehicle return confirmation or an inspection report showing the condition of the car. As a customer, I should not have to ask repeatedly for a document that should be provided automatically.

Customer service was also very disappointing. Instead of helping to resolve the issue, I received no effective support or solution.

After two negative experiences, I have lost confidence in Dollar Rent A Car. I cannot recommend this company and will not use its services again.

Good service from Dollar Car Rental. Car was clean and well-maintained. Reasonable prices and smooth pickup & drop-off.

Before you click "pay" consider the following. They take deposit which something a lot of car rental agencies stopped doing. If you, for any reason, cancel your reservation you will be penalised twice. First, the will deduct a cancellation fees than they won't return your money before 21 working days. Don't run after their offers before you read the terms and conditions carefully.

Worst experience with Dollar Rent A Car! The rental car won't start because of a dead battery. I’ve been trying to reach customer care, but they are completely non-responsive. Extremely disappointed

By far the worst car rental experience I have ever had.

I rented a vehicle from Dollar Rent A Car for one month. Halfway through the rental, I experienced a flat tire and the company exchanged the vehicle for another car of the same model.

Important timeline:

• Dollar had possession of the original vehicle for approximately 2 weeks before I even returned the replacement vehicle.

• After I returned the replacement vehicle, my security deposit was returned approximately 3 weeks later, which naturally led me to believe the matter had been fully inspected and closed.

• Then, around 3 weeks AFTER my security deposit had already been returned (roughly 6 weeks after returning the replacement car and about 8 weeks after they had possession of the original vehicle), I suddenly became aware of “damage claims.”

What made this experience completely unacceptable was not just the timing — it was the way it was handled.

I was not contacted first to discuss any alleged damages, explain the issue, or request payment. Instead, attempts were allegedly made to charge my card for thousands of dirhams without prior notice. Fortunately, the card was frozen.

When I requested evidence showing that the alleged damages occurred during my rental period and were attributable to me, I did not receive satisfactory supporting evidence.

Since then, the experience has involved repeated follow-ups that I found excessive and highly unprofessional.

Customers deserve timely inspections, transparency, proper communication, and evidence-based claims — especially before charges are attempted weeks after a rental has ended and after deposits have already been released.

Based on my experience, I would strongly advise people to be extremely cautious.

AVOID BY ANY MEASURE!!
I took a car on a 6-months lease contract as they have given me a promotional rate for the first 3 months. The confirmation for promotional rate was shared by the agent in the email only and the contract showed the regular price for all 6 months. During the first billing cycle they overcharged me by almost 500 aed. In addition, i have been sent two invoices for 2 identical fines which were incurred at the exactly the same time. Tried disputing with no response from anyone (customer service, the agent, Accounts). Sent a formal complaint, no response either. Not even an acknowledgement. But I received another invoice demanding to pay the amount the was deducted a few days ago! The full amount and not the promotional. Cutting the long story short, i was charged the full amount penalty fee + 200 aed for early termination of the contract, which I decided to do after not being able to bear their non existence of customer service. Waited two days for anyone to collect the car from me and now, 5 days later, still haven't received the final inspection report which I signed off nor the final invoice! No responses to my follow ups, just another invoice and a link to pay the penalty fee which I was forced to pay to be able to cancel the contract!!!!!!!

I booked a certain car and got a different car. When I told them I booked another car they told me that they will contact me the next day to come to me with the right car and replace the car I got.

The next day I could not get into contact on any number or WhatsApp. The guy at the counter even gave me his own company phone number to call him to arrange it the next day.

Nobody picks up, responds or contacts me and so I am left with a car i did not book and was supposed to be replaced.

The worst thing is they briefly responded on 1 number through WhatsApp and then never responded again

We used the services to rent a car for our visiting family and had a great experience. The pick and drop off was smooth, the staff extremely efficient and car was very clean and new. We will definitely use the next time for all our guests!

I had a very good experience renting a car from Dollar Car Rental. From the beginning till the end, the entire process was smooth and professional. The booking process was quick, and the staff explained everything clearly, including the rental charges, deposit, and terms and conditions.

The car was delivered on time, clean, and in excellent condition. During the rental period, the customer service team was very helpful and responsive whenever I had any questions. The rental rates were also very reasonable compared to other companies, with no hidden charges.

At the end of the contract, the collection process was easy and hassle-free. Most importantly, the security deposit was refunded within the promised timeframe without any issues.

Overall, I am very satisfied with the service and would definitely recommend Dollar Car Rental to anyone looking for a reliable and professional car rental company.

Extremely disgusting team to send the staff under my residence calling it "force collection of the vehicle" . They can stoop this low for customers with them for almost 5 years. Sending someone without intimation under your residence in the name of "force collection"
Pathetic team in the organisation. Saying their "customer service team had been in touch throughout", yes , they had been. Only to threaten and force collection and payment. Given payment settlement option until job securement and later to consolidate and give a payment plan, but the finance and collections team is way too ill mannered and unprofessional with an ego issue to show their win upon car collection. Team is full of threaten talks and ill behaviour. Most welcome to get whatever they can collect by any means. No force majeure flexibility. A 100 times all reviews are true about the company when people say they're all about money and a disgusting team.

Sherin Varghese was amazing, during the stressful wartime. She was professional, speedy and very friendly. Thank you 🙏🙏🙏

"I recommend Dollar Car Rental for the great service and affordable rates. Thank you Dollar."

I highly recommend Dollar Car rental for the exceptional service. We had a great experience because the transaction was smooth and their rates are affordable. Thank you Dollar!

The team was fantastic, they were very collaborative ans helpful

Good service