Very bad experience with Yango
Very bad experience with Yango.
I used Yango to book a taxi and was charged twice for the same trip. When I contacted customer support, they assured me they would investigate the issue and respond within a few minutes. Unfortunately, they never followed up or resolved the problem.
Charging customers twice and then failing to respond is unacceptable. Based on this experience, I cannot recommend Tango and would advise others to be cautious when using their service.
Reply from Drive Yango
Hello! Thank you for your feedback. Sorry to hear about the frustration with the charging.
Just to clarify this review reached Yango Drive (car rental service). It sounds like this might be mixed up with the Yango taxi service.
For a quicker resolution, please contact the taxi team directly, or email us at drive-customercare@support.yango.com with your details and we’ll happily forward everything to the right team.