Dreame Technology Reviews 

I paid for a Dreame H12 Pro FlexReach, but the product has still not been delivered. After weeks of waiting and multiple emails, Dreame promised to send a replacement via DPD within 1–2 days. That deadline has passed, and I have received neither the product nor a tracking number.

Instead, I keep receiving automated emails asking whether my issue has been resolved.

Very disappointing customer service: many apologies and promises, but still no concrete solution.

Wish there were no stars option. Avoid this company at all cost. I ordered their hairstyler (instead of a Dyson). It is a terrible product and I am now stuck in an endless loop of inane email correspondence, likely with an automated response with Ocean, Mickey and Vacey. I have finally had to resort to contacting my CC company for help. Customer service is not a concept they understand.

I opened a case a month ago regarding my robot vacuum. Customer service explicitly acknowledged that the issue was a known manufacturing defect and instructed me to send the appliance back. They promised me in writing that a replacement would be shipped out as soon as I provided a tracking number.

I sent it back immediately, and their warehouse received the appliance the very next day. Since then, they have completely failed to honor their agreement. No replacement has been sent.

When challenged, they started backtracking and stalling, lying that the case now has to be "reviewed by senior management"—directly contradicting their previous written confirmation.

As it stands, I am left completely out of pocket: I have no vacuum cleaner and no money. This is an appalling way to treat paying customers. Absolute dishonesty and shocking customer service. Extremely disappointing—save yourself the stress and avoid this company at all costs!

I ordered a Dreame H12S Wet Dry Vacuum Cleaner online via Best Buy. Life got busy and I did not get around to trying it out for a month. My mistake as Best Buy has a 30 day return policy and I was 2 days past that. The vacuum does not work. I have spent quite a bit of time going back and forth with Dreame trying to resolve this as it was not a cheap purchase. They have now asked me to ship it back to them for repair. I honestly did not realize Best Buy allowed outside sellers to use their site. So now I'm stuck with a hassle of dealing with the manufacturer directly. I will never purchase from Dreame again nor will I miss the 30 return window. Not impressed that it was a dud straight from the box.

The Dreame vacuum consistently fails to meet expectations, frequently leaving debris in its wake. This performance issue suggests that the product does not offer adequate value for its cost.

I am writing to express my deep disappointment with the Dreame S60 Pro (Water Tank Version) and the brand's misleading after-sales service. As a flagship model, this product fails at its most fundamental cleaning tasks.
1. Verified Technical Failure: Fails to Vacuum Simple Debris
The vacuum has a severe design flaw. It fails to suck up basic debris like small paper scraps on carpets. A certified Dreame technician inspected the unit at my home and recorded video evidence showing the robot repeatedly failing to vacuum paper tissues. The technician admitted this is a structural issue with the suction path.
2. Spitting Out Debris & Carpet Damage
Instead of cleaning, the brush tangles hair and carpet fibers into large clumps and then spits them back out onto the floor. Because these clumps get stuck under the brush, the constant friction has started to damage and fray my brand-new carpet.
3. Safety Hazard: Unstable Water Control
The water tank system is inconsistent. During cleaning, the floor becomes excessively wet and slippery, causing me to nearly slip and fall. This poses a significant safety risk, especially for households with elderly members or children.
4. Breach of "One-Year Replacement" Guarantee
The product was sold with a clear "One-Year Replacement Only, No Repair" guarantee. However, despite the technician verifying the defect, Dreame's online support refused to honor this promise, claiming they only offer repairs because the 7-day return window has passed. This is a deceptive trade practice.
Demand:
I demand a Full Refund immediately. I have already filed a formal complaint with Black Cat (Hei Mao)in China and am sharing my experience with the Hong Kong Consumer Council and international communities.
Warning to Consumers: Do not trust the "Flagship" labels or the "Replacement" promises from Dreame.

Does not work. Beta product at best. Avoid.

Damaged packaging, dries hair but noisy and not very powerful

⭐ 1 Star – Extremely Poor After-Sales Service & Lack of Care

I am extremely disappointed with Dreame and their handling of my faulty robot vacuum and mop.

After my unit developed a fault, I followed their instructions and returned it to them for inspection/repair. From the very beginning, communication was poor. When I asked for their postcode so I could track the return myself and have peace of mind, they refused to provide it, which I found both strange and concerning. As a customer sending back an expensive item, basic transparency should not be an issue.

I was later informed that they received the vacuum on 16th December, yet since that date I have had absolutely no update whatsoever. No repair status, no replacement, no refund, and no meaningful response despite chasing. Weeks have passed, and I am completely left in the dark.

This situation has had a serious impact on our household. We rely heavily on this robot vacuum and mop due to health conditions that limit our ability to manually vacuum or mop. Without it, our home has become increasingly dirty, with dust and dirt building up daily. I personally suffer from chest conditions, and the worsening air quality has already caused my symptoms to flare up. This is not just an inconvenience – it is actively affecting my health.

What makes this even more frustrating is the complete lack of urgency or empathy from Dreame. Once they had the product in their possession, customer care seems to have stopped entirely. There has been no recognition of the disruption caused, no proactive updates, and no accountability.

I strongly advise anyone considering a Dreame product to think very carefully. While the products may look impressive on paper, they are only as good as the support behind them – and based on my experience, that support is extremely poor. When something goes wrong, you may find yourself ignored and without the product you depend on.

I recommend choosing a more reputable company with reliable after-sales service. As you can clearly see from the many negative reviews already on Trustpilot, my experience is unfortunately not unique.

Dreame have completely failed to meet basic customer service standards, and I would not trust them again.

This company has shown a shocking level of incompetence and disrespect. They took my machine months ago and still haven’t returned it, repaired it, or replaced it. Their communication is painfully slow — sometimes taking days or even weeks to reply — and every message I receive is vague, unhelpful, and provides no real update.

At this point, I genuinely do not know whether my machine has been lost, damaged beyond repair, or simply being withheld with no explanation. The fact that they cannot give me a straightforward answer after months is completely unacceptable and deeply unprofessional.

I have never dealt with a company that provides such terrible customer service. I have been left without my machine, without any proper communication, and without any resolution. Their behaviour has caused unnecessary stress and wasted months of my time.

I strongly advise others to avoid this company entirely. Once they take your item, good luck ever getting it back. This has been the worst customer experience of my life, and it’s still not resolved.

I ended up returning the product because the entire experience was a nightmare. Dreame shipped the vacuum to the wrong address, even though I contacted them immediately after placing the order to request an address change. Instead of correcting their mistake, they told me to call FedEx and USPS myself. I ended up contacting both carriers seven times, and both told me the same thing: because a signature was required, the address couldn’t be changed, only sender can change.

When I called Dreame repeatedly for help, I was met with rude and unhelpful responses. One agent literally told me “whatever, you need to pick it up.” I asked to speak with a manager and was told no one was available. The rep gave me the name “Lucas,” which I later found out was fake. his real name was Jonathan. Apparently, they use fake names to dodge accountability.

This company is incredibly difficult to deal with if anything goes wrong. If you ever need support or warranty service, good luck. you’re on your own. Save yourself the trouble and don’t buy from Dreame.