GoFundMe Reviews 

I used this site five years ago and loved it. It was easy to use, effective and I raised more than I expected. But, this time, two major changes (the addition of an AI "helper" and an outrageous donor fee process) were so irritating and off-putting that I'll never use it again unless they DELETE the AI helper (which created false statements about how the donor's funds would be used) and they make it clear that they collect fees (up to 17% of the donation!!) and how donors can opt out of the fee. I spent HOURS trying to get rid of the AI clutter and never did figure out how donors could reduce or opt out of the fee.

It was good that I contacted your customer support team as I didn’t recall setting up the go fund me account. I thought it was a scammer trying to get donations from a fire victim (which I am). And there have been so many scammers out there trying to get free money as fire victim donations, so I was really leery about it. After I was told who made the donation I knew exactly who this was and that it was a legit company who wanted to give me a legit donation. I am so grateful that your team member could sort this out for me. Thank you!

I sent 200$ for someone having and obituary and charge was 35$….extortionate

We had trouble accessing our funds because a prior GoFundMe page had been set up years earlier for the same person, and the account accounts would not allow us to access the current one. The originator of the first post tried repeatedly to close it to no avail. Then Zack got involved and stayed on it until the problem was resolved successfully merging the funds into one account. My sister can now access the needed funds, and just successfully received a liver transplant, thanks to GFM and all the friends, family and the donor of course🤗. Thank you for being there in our time of need.

GoFundMe does GoFixMe too Thanks Alejandro

There is more support and traction for a need.

So far it's been good. After I put up my fundraiser, I decided to switch the pictures. I couldn't figure out how to do it so I used the AT chat Bot. It stank. I kept going around, and around, and around and got no where. I finally had to google how to find a live chat for gofundme, which took me back to the bot. It was only until I entered HELP!!! that I actually got to a person; and she was fabulous! One link and I was able to get into edit mode. She pointed me in the right direction and in less than 1 minute I had done what I wanted to do. I wish I could remember her name, but she was awesome.

What I love about GoFundMe is that humanitarian help has no location and no nationality. Even if someone is considered an "enemy", we are all from Adam and Eve, and help should include everyone.

The customer support team was very respectful and helped me solve my issue. I am truly grateful and thankful for their help.

I hope in the future GoFundMe can support more countries beyond the current 20 countries, and that compassion stays far away from political purposes.

Scam, I had a fire 3-12-2025 made a go fund me. It said it looks better if someone already makes a donation. Made one to my self. Was up for months an I never recieved a penny. Find it funny people will get all this money for a vacation or something but when someone lives on a fixed income loses everything and has no family or friends around to help you can’t get nothing. It’s a joke , scam or what ever you want to c a ll it. But it’s not a place to send money to cuz it’s not going to people that really need help. I’m living proof of that. Still struggling to rebuild house an have become sicker then I was because of living in these conditions the smoke residue dust an musty mold had distorts my lungs.

Terrible communication, awful pay outs and app is awful to navigate. I’ll NEVER use them again!!!!!!

Easy to set up funraiser. Hard to cash out.

I had been trying to cancel a recurring payment for 3 months using the BIT advice and was getting nowhere. Eventually I asked to speak to a person and my problem was resolved in just a few minutes. Isobel was so helpful and fast. I was so pleased to have it sorted.

I love the customer service. They are not biased. They ask me questions and information on the individuals or organisation that I have created a fundraising campaign for, which I find reasonable. And I witnissed no hostile speech, or any form of hostility or negativity from customer service, so I am appreciative of their honest work and replies, and the demands they ask of me which is giving them information on the organisation and individuals that I am raising GoFundMe for.

Really pleased with the fund me page team , they helped me reach my goal, which was to help veterans: our target fund was reached and will go a long way to helping them : I hope my feedback helps you to trust the fund me page to help you reach your goals

I had a great experience using GoFundMe, largely thanks to their exceptional customer support team. Navigating identity verification and adding banking documents for a fundraiser can sometimes feel daunting or overwhelming, but their support team made the entire process clear and stress-free.

Agent was clear, helpful and personable. What more could you ask for.

I made a donation today 29 August 2026 from Australia, for the Nepal Flood Victims (HAMI NEPALI INTERNATIONAL) through GoFund Me. I noticed there was a TIP asked for...not knowing that i could opt not to pay by a "slider bar" which cd bring the TIP to 0. I only found out when I Googled it asking why Gofundme charges a TIP..
Asking for a "tip" during tragic or emergency situations exploits a donor's generous mindset...IN MY OPINION.
Also how will anyone know u can OPT OUT OF PAYING A TIP...I find this sneaky .
Next time i will consider if i want to help vulnerable people through Gofundme. There are other Oeganisations who help people with no TIP.

I have started a fundraiser to acquire a meadow. For Frolicking. GoFundMe has enabled this operation to proceed.

Whether it will ultimately result in the acquisition of a meadow for frolicking remains to be established.

We remain hopeful.

@projectmeadow.uk

It’s not easy these days asking for help but keep at it!

When donating to a cause I was charged at $17.50 tip. I called GoFundMe and they refunded immediately. This transaction was made through chat and email rather than speaking to someone on the telephone. Usually-I have bad experiences doing business this way but the problem was taken care of quickly and efficiently.