GoFundMe Reviews 

24,360
•
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 960 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the polite staff and helpful customer service representatives who patiently assist with complex questions and guide users smoothly through the entire process. Many people also appreciate how straightforward and effective it is to set up fundraising campaigns and receive prompt support when encountering minor technical difficulties. However, some customers also noted frustration with unexpected tipping amounts that are automatically pre-checked and added during the final payment step. Reviewers additionally mentioned experiencing significant delays, strict verification hurdles, and frustrating communication issues when attempting to successfully withdraw their raised funds.

What people talk about most

Customer service

Customers had positive experiences with customer service, noting that representatives were helpful with... See more

Staff

Consumers find staff to be positive, highlighting their helpful, polite, and professional attitudes when... See more

Payment

Clients share negative opinions on payment, reporting frustration with tip options and delayed fund releases.... See more

User experience

People report ambiguous experiences with user experience, as some consumers found the platform very difficult... See more

Service

Reviewers mention ambiguous feedback about service, noting that while some consumers appreciate the helpful... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I’ve already left a detailed message reflecting my opinion and circumstances. I started a fund for a 75 year old lady. She lost everything in wildfire in Colorado on June 28. I requested help in... See more

Rated 3 out of 5 stars

Customer service was amazing. Unfortunately I wouldn’t have had to deal with that at all if GoFundMe hadn’t made their tipping system so confusing. My aunt is 80 and $300 donated to my fundraiser. She... See more

Rated 3 out of 5 stars

Set up a fundraiser for a friend in Spain. Despite GFM saying they support fundraisers in Spain, it wouldn't let me change the location from UK. There's nothing in my profile or settings that says I'm... See more

Rated 3 out of 5 stars

I called in for help. I’m utterly useless on a computer. I know how to type but that’s about it. I would much prefer speaking to a live person. But you don’t even offer that. So to me that’s a bit of... See more


Company details

  1. Association or Organization

Written by the company

The #1 and most trusted free fundraising platform, empowering people to help people. Over $5 Billion raised for personal causes!


Contact info

  • 855 Jefferson Ave, 94063, Redwood City, United States

  • gofundme.com

3.3

Average

TrustScore 3.5 out of 5

24K reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.3

All reviews

(24,360)

1,108 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

WITHHOLDING FUNDS.

I'm disappointed and disgusted to find gofundme withholds legitimate funds for Palestinian charities. This badly needed monies for water, food and other essentials to alleviate the ongoing genocide against the men, women and CHILDREN is utterly disgraceful. SHAME and CONTEMPT for those who support this barbaric agenda.

4 November 2026
Unprompted review
Rated 5 out of 5 stars

Go Fund Me Help

If this works this could be seriously life saving for my sister, so grateful for your service. I know it was complicated trying to get the transfer because she is on an island in the middle of Alaska with bare minimum (texting and calling out) communications - no computer. Grateful for the help solving this.

2 November 2026
Unprompted review
Rated 5 out of 5 stars

Hi Lily and GoFundMe Team,

Hi Lily and GoFundMe Team,

Thank you to you and the team for releasing the funds more quickly than I expected. I appreciate you reviewing my account so fast.

I'm headed tomorrow to help this single mother and her kids keep a roof over their heads. What was released only covers one month of rent without late fees, and now we are in a new month so she still needs more funds to pay her rent to avoid eviction and her other bills.

Thank you again for your help in allowing me to support this family. Please keep my fundraiser active, we are still raising for her next month's rent and utilities. You all are the best and hopefully this family will soon see the light at the end of the tunnel.

With gratitude,
Queen Carver

2 November 2026
Unprompted review
Rated 4 out of 5 stars

This has been such a positive…

This has been such a positive experience until I noticed funds were being transferred to a different bank account. I reached out via texting and it looks like things are worked out but I would have preferred to have spoken to someone directly.

2 November 2026
Unprompted review
Rated 3 out of 5 stars

Support Alberta Rodeo legend Marvin Dirk's medical journey.

It's been over a week now. I wanna get my gold fund me back on track again. I have received a few donations 2 weeks ago, but now I'm not getting no notifications or any information from my donors that said that they have sent money and the money has come out of their account but nothing's come to me. My title is support, Alberta rodeo legend Marvin dirks.\n Medical journey, can you please help me? Can you please check it out and see if you can find the gritch?That's that could be my problem.Thank you.
.

31 October 2026
Unprompted review
Rated 5 out of 5 stars

I hadn't realized I could leave a…

I hadn't realized I could leave a custom tip instead of a set percentage of the fee. After I finished donating, I realized the "tip" was so high, so I reached out and got a refund. The staff's response was very fast. I think GoFundMe is friendly and honest. Basically here to help people in need.

30 October 2026
Unprompted review
Rated 5 out of 5 stars

Confused old person here......

I was very confused about trying to figure out why I did not show a GoFundMe that was current in my account, it turns out that I was using the wrong email address and they figured it out for me. I did not realize I had did two accounts under very similar but different email addresses.

27 October 2026
Unprompted review
Rated 1 out of 5 stars

I am doing a GoFundMe for my son that…

I am doing a GoFundMe for my son that has a Mental Health issue and has two little girls and a wife that he thrives to support and once I actually saw those greedy people that didn't want to contribute, but those who did, I still yet have not seen the money come in from the GoFundMe I had done for my Son, even though everything has cleared to do so.
I really think it is sad that People try to ask for help and have to pay to get it, "what the Hell" I'm not happy at all and I recommend everyone to do what they can to search other means. I now have to get the money to my son from some means to pay him, out of guilt. I live on disability; I don't get paid much either. I have help more than people know, but it came to a place I asked and boy I'm upset about this GoFundMe. Don't do it, go through family and friends only, or church.

25 October 2026
Unprompted review
Rated 1 out of 5 stars

Hypocritical Organization

Gofundme is a hypocritical organization.
I put on a personal GoFund me as a former IDF volunteer who wanted funds to go back to Israel to help the soldiers.
They denied me..calling my post " an unacceptable risk of financial loss".
In other words, they did not like the organization I was trying to help...I will make sure my colleagues know about this! There are many similar requests on their website for help to other countries..other than Israel...but GoFundMe let them post...but not me.

24 October 2026
Unprompted review
Rated 5 out of 5 stars

Excellent platform and outstanding customer support

We've had a very positive experience with GoFundMe. The platform is intuitive, easy to use and makes managing a fundraising campaign very straightforward.

What we especially appreciate is the customer support. Whenever we've had questions or needed help managing our account, the support team has been incredibly helpful. They respond very quickly, explain everything clearly and are always willing to assist until the issue is resolved.

It's reassuring to know that there's a responsive and professional team behind the platform, especially when you're managing a fundraising campaign during a difficult time.

We're genuinely grateful for their support and would definitely recommend GoFundMe!

20 October 2026
Unprompted review
Rated 5 out of 5 stars

Easily fixed issue

The issue I had was easily reloved by the AI Chat , which transferred me to a support person. It was quickly handled and issue was resolved

20 October 2026
Unprompted review

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